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Old 11-02-07 | 10:52 AM
  #54  
thebulls
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Joined: Dec 2003
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Bikes: SOMA Grand Randonneur, Gunnar Sport converted to 650B, Rivendell Rambouillet, '82 Trek 728, '84 Trek 610, '85 Trek 500, C'Dale F600, Burley Duet, Lotus Legend

Originally Posted by tobydeemer
...
Why is it that LBS guys so often are demeaning and smug towards their own livelihood? When are they going to realize that the only way to keep them coming back is with exceptional customer service, because anyone can get online and buy parts for a good bit less money than from the LBS? Friggin' bike snobs... supposed to be a "brotherhood" or "family" or whatever...

But you all know that already. Sorry.
Well, not all of 'em. There's an owner in Falls Church, VA, of a store called "Bike Club" that is a funky little bike shop that has always treated me well. To give an example -- I bought a pair of brake calipers in May that didn't quite work out. I called and asked if I could return them -- no problem. Sometime in late September I was going through a pile of bike junk and found the calipers -- oops, guess I forgot to return them. Needed to buy something else so figured I'd take a chance and bring the calipers with me. He gave me a refund. The shop has all sorts of parts bins and junker bikes as well as some nicer bikes and frames hanging up.
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