Wow - sorry to hear about your experience. It seems to fit with what I have been hearing. Out of curiosity, was your bike shop a small Mom and Pop type place? Most of the horror stories I have heard are from small independent bike shops. I just talked to some guys today who bought their bikes at Eddy' bike shop in Stow, Ohio...the biggest bike store in Ohio and one of the biggest Litespeed dealers in the Eastern US. One guy had a frame issue and was perfectly happy with the service he got. I'm starting to get the impression that Litespeed as a company is not very friendly with small bike shops.
Phredd