I bought my bike from the LBS. When buying I specifically made sure they can provide a low-rider front rack for it. Sure, no problem. After 500kms or so I took the bike back for the free tune-up. While I was there I asked about the rack. Sure, no problem, they could order it for tomorrow. OK, I said, go ahead and order.

The next day I went to get my bike back. Surprise, err... there's a problem. The rack would take a couple of days to arrive. OK, I said, I will pick it up on my commute later. Which I did. Turned out the rack would not fit in the bike. I took rack and bike back, they went, sure, no problem, they'll fix it in no time - tomorrow, actually. Not OK, I said, I need it done today. After 30 mins of "fixing it" there still was a problem, the rack would not fit.

They ordered another rack which took a week to deliver, then they almost managed to install it, with just a few parts left over which were handed over to me in a plastic back. I said sure, no problem, and walked out of the door (haven't been back since). Right across the street there's a small no-name workshop with an extremely competent mechanic-owner. It took him all 10 minutes to re-assemble the rack. He is my FBS now.

--J