I need to b*tch about JetStar. I made a booking on the 10th of March for a trip to Noosa with the family. The flights out of Melbourne were originally 9.45am, which is a reasonable time to get wife, 2 kids and a truck load of luggage to Tulla.
The Bast*rds emailed me today and congratulated me of flying JetStar, and happily announced that "due to feedback from their wonderful customers, JetStar were delighted to be able to change my flight to 6.10am"...WTF! I rang them and their response was, "well, doesn't every airline change their flights?"
I requested to speed to a supervisor to make a complaint. Response, "Sir, this is a Customer Service line, if you wish to make a complaint, you'll have to write a letter." I ***** you not.
Please tell me their is a journalist/TV producer who'd be interested in hammering these pr1cks as I would be happy to complain.
