Yeah, that was my guess... the LBS i took it to for that chain is more about making money than helping cyclists, IMO. They won't help out in a pinch unless you pay (costs nearly as much to buy a new tool as it does to borrow their from their "community workshop" type thing) And won't let you see what they're doing in their shop to your bike. The other shop I went to did some derailleur adjustments when they installed the new chain AND gave me that new SRAM chain free when the last one broke. I'll go ride this afternoon and report back on the chain, but it definitely felt good, better than the other ones, yesterday.