Golectric asked "What are your actual qualifications in manufacturing and quality Assurance?"

My answer: I hold a Certified Quality Engineer designation from the American Society for Quality. If you wish to know exactly what that involves, please see their official website at:

www.asq.org


I have also worked as a Quality professional in the automotive industry for 21 years. What do you bring to the table?



He also wrote that I "...abused the machine."

Kevin's comment: Us manufacturing quality types have a useful definition of abuse. Abuse is use in violation of the standards set out in the owners' manual or any other specifications or agreements. For example, the Veloteq owners' manual specifies that the machine is not to be operated at ambient temperatures less that -15 degrees or the battery charged at temperatures less than -10 degrees. Doing so constitutes abuse.

I have never operated my Veloteq in an abusive manner.

When parts fail under normal use, for example the circuit breaker, then this constitutes a defect. Indeed, for as long as the warranty on my Veloteq was in effect, all of the defects were repaired by Veloteq under warranty. Veloteq has no issues with my use of their bike and responded appropriately to defects by fixing them at their own expense during the warranty period.

Now that the warranty period is over, I have to pay for these repairs. I'm a dissatisfied customer because the Veloteq continues to fail when I am using it in accordance with the Owners' Manual.