Originally Posted by
powerband
I bought a Raleigh Rush Hour at the local zoo (better known as Cardinal Bicycles,
http://www.yelp.com/biz/cardinal-bicycle-shop-palo-alto). I should have checked on reviews, but didn't research until today, when it was too late. I had taken my bike there to have them tighten the cog and lock ring, and they did for $5. (I would have done this myself but I didn't have a chain-whip tool or a lock-ring tool.)
Recently, during my ride, the rear felt like it was slipping, so I decided to invest in a chain-whip and a lock-ring tool and do the job myself. With tools in hand, I went at it and discovered that the cog and lock ring were already tightened. So I wanted to investigate why the rear was slipping, so I took the ring and cog off. What I discovered was the cog was wrenched onto the hub while it was off-track with the threading. There was practically no threading left, nearly machined with slivers of metal shavings sticking up. Dis-f**king-gusting. Someone had wrenched the cog on with gorilla arms while it was off-track, and there was also no grease!
The moral of the story: Buy your own tools and do your own wrenching! Not all mechanics are skilled, and some of them have monkey brains and gorilla arms.
The reviews from the link you provided give you indication that they suck at service and repair. I would be taking it in for a arguement at least.. because I doubt they will fix the problem.
This is why I bought my own tools as well. Such a simple repair and they mess it up.