Originally Posted by Rowan
I'd take it back and see what the LBS can do. If it is a recurrent problem (ie, the LBSs get returns back all the time), the manufacturer might do something about it.
Doubt they would sell any of these things as they're a Specialized homebrand special. BUt back to the LBS it will go for sure. MIght have to make some enemies to get the tight bastards to spring to make my bike roadworthy. Selling me a substandard product. The hide of them.