anyone have any problems with this vendor www.bikepartsusa.com?

I bought some stuff 06/19/09 - has not arrived. talked on their online chat support today - they gave me some lame excuse and said they would send another package asap -- IE -- they didn't send the first one.

then I asked for UPS at least - they said they would send the UPS tracking number when they get it.

IE -- it will be shipped normally (if at all)

anyone else have experiences with them? did you get your stuff?