Web Orders
07-08-09 | 12:37 PM
#1
Thread Starter
Member
Joined: Oct 2007
Posts: 30
Likes: 0
From: On Canada
Bikes: Swissbike LX, Iron Horse Maverick 3.0, Myata Triathalon, Giant Seek II, Giant Seek III
Web Orders
anyone have any problems with this vendor www.bikepartsusa.com?
I bought some stuff 06/19/09 - has not arrived. talked on their online chat support today - they gave me some lame excuse and said they would send another package asap -- IE -- they didn't send the first one.
then I asked for UPS at least - they said they would send the UPS tracking number when they get it.
IE -- it will be shipped normally (if at all)
anyone else have experiences with them? did you get your stuff?
I bought some stuff 06/19/09 - has not arrived. talked on their online chat support today - they gave me some lame excuse and said they would send another package asap -- IE -- they didn't send the first one.
then I asked for UPS at least - they said they would send the UPS tracking number when they get it.
IE -- it will be shipped normally (if at all)
anyone else have experiences with them? did you get your stuff?
07-08-09 | 01:10 PM
#2
Plays in traffic
Joined: May 2006
Posts: 6,971
Likes: 15
From: Rochester, NY
Bikes: 1996 Litespeed Classic, 2006 Trek Portland, 2013 Ribble Winter/Audax, 2016 Giant Talon 4
I haven't had experience with that vendor, but I can tell you that US Postal Service is faster than UPS in cross-border shipments.
When I mail things to friends in TO, it takes just a couple of days. I think UPS moves it across the lake in a rowboat. Same thing coming back. Canada Post is weeks faster than UPS. Postal strikes excluded, of course.
When I mail things to friends in TO, it takes just a couple of days. I think UPS moves it across the lake in a rowboat. Same thing coming back. Canada Post is weeks faster than UPS. Postal strikes excluded, of course.
07-13-09 | 06:46 AM
#3
Thread Starter
Member
Joined: Oct 2007
Posts: 30
Likes: 0
From: On Canada
Bikes: Swissbike LX, Iron Horse Maverick 3.0, Myata Triathalon, Giant Seek II, Giant Seek III
ha!
well they never sent me a ups tracking number either so I suspect they will use regular mail -- if anything. they already have my money so whats the rush?
I ordered some road tires for 2 bikes, quick release skewers and QR seat post clamps. Soon summer will be over and I might as well stick with the mountain tires.
well they never sent me a ups tracking number either so I suspect they will use regular mail -- if anything. they already have my money so whats the rush?
I ordered some road tires for 2 bikes, quick release skewers and QR seat post clamps. Soon summer will be over and I might as well stick with the mountain tires.
07-17-09 | 07:23 AM
#5
Thread Starter
Member
Joined: Oct 2007
Posts: 30
Likes: 0
From: On Canada
Bikes: Swissbike LX, Iron Horse Maverick 3.0, Myata Triathalon, Giant Seek II, Giant Seek III
ok well heres the summation of this issue....
I contacted them (yet again) had the UPS the package so that I could get a tracking number.
they said they would give me a tracking number "when they got it" (you get a number as soon as you register the package for shipping) -- well, they did not provide me with the number but it did arrive soon after (within 3 days) BUT it also arrived with a UPS BROKERAGE BILL FOR ADDITIONAL 37.60! Thats based on a 110.00 purchase! Thats like 37% for brokerage fees alone!
If they sent it regular mail originally, I would have got it in 10 days and not had to pay a brokerage fee!
worst, part of the order was for quick release wheel skewers. I explained the type of bikes we have and asked them if the QRS would work and they said they would.
When they arrived, I took the wheels apart only to find that in fact our axles are not hollow to allow for QRS.
I contacted them (yet again) had the UPS the package so that I could get a tracking number.
they said they would give me a tracking number "when they got it" (you get a number as soon as you register the package for shipping) -- well, they did not provide me with the number but it did arrive soon after (within 3 days) BUT it also arrived with a UPS BROKERAGE BILL FOR ADDITIONAL 37.60! Thats based on a 110.00 purchase! Thats like 37% for brokerage fees alone!
If they sent it regular mail originally, I would have got it in 10 days and not had to pay a brokerage fee!
worst, part of the order was for quick release wheel skewers. I explained the type of bikes we have and asked them if the QRS would work and they said they would.
When they arrived, I took the wheels apart only to find that in fact our axles are not hollow to allow for QRS.
