ok well heres the summation of this issue....

I contacted them (yet again) had the UPS the package so that I could get a tracking number.
they said they would give me a tracking number "when they got it" (you get a number as soon as you register the package for shipping) -- well, they did not provide me with the number but it did arrive soon after (within 3 days) BUT it also arrived with a UPS BROKERAGE BILL FOR ADDITIONAL 37.60! Thats based on a 110.00 purchase! Thats like 37% for brokerage fees alone!

If they sent it regular mail originally, I would have got it in 10 days and not had to pay a brokerage fee!

worst, part of the order was for quick release wheel skewers. I explained the type of bikes we have and asked them if the QRS would work and they said they would.

When they arrived, I took the wheels apart only to find that in fact our axles are not hollow to allow for QRS.