i bought some stuff from them for my girlfriend. came in a week. the bag was to small for her. i emailed them asking some questions. next day i got a response, day after i sent the bag back, and a week later i have my money back. good customer service review from me. they were prompt and polite and gave me my money back. if you are in Ireland it is going to take more than a week. who knows how long customs will hold your **** for.