i just checked my old emails. i got an email confirmation that that bag was ordered, but i didn't get a tracking number emailed to me. the bag came in a week. it was ordered june 8, and i got it on june 15. that was the second time i ordered from their website. first time was a cell holder and a hipbone. again came in a week.
i also emailed customer service on june 18 and had a respone on june 19.
chances are your order is on it's way to you.