Please learn to build your own wheelsor be extremely cautious in selecting a wheel builder.
I will avoid any/all future transaction/interaction with www.SUPERSPOKES.com
I ordered a Ultegra-Velocity Fusion-DT Swiss wheelset in early December. I was told that it would "take a couple of days to get the Ultegra hubs so I would not receive my new wheels in time for Christmas" but I was assured delivery during the week after Christmas. It has been over a month since my credit card was charged and still no wheels and no completion/ship date. They will not/do not return phone calls. They will NOT provide urgently requested build status and completionship dates via email.
I do not expect to receive the new wheels at all.
I normally build my own wheels (with great satisfaction) but I was recovering from (October) triple bypass surgery.
Please provide opinions and suggestions for selecting a wheel builder.

How about going to a local bike shop? They will not be able to avoid your complaints considering you have direct communications with them. Having a set of wheels built by an online company seems like a bad idea to me.

From the looks of the site, I'm not surprised they ripped you off.

This is a much much better option: https://www.peterwhitecycles.com/

e: Added another much.

This is yet another recommendation for building your own wheels! Nobody is going to make a wheel for you as good as you can make it for yourself. A LBS will call it a wheel after 45 min/1 hour. You will take all the time it takes to true it and dish it to perfection, while keeping the spokes straight. Nobody's going to do that for money.

As it seems, someone is just going totake the money and build no wheel at all.

Peter White is definitely one of the very best. Impeccable reputation. He guarantees his work for the life of the wheel.

I've used Joe Young and have never had an issue and the quality of his work is outstanding.

https://www.youngwheels.com/

Among the more well known internet/mail order places, Colorado Cyclist has a very good reputation for their custom built wheels.

My son-in-law has a pair of Open Pros laced with DT 14/15/14 DB spokes to 32 hole Ultegra hubs and I have a set of CXP-33 rims laced with the same spokes to 32 hole Campy Chorus hubs. Both sets were built by Colorado Cyclist and both have been absolutely trouble free. His have 10,000+ miles and mine have 3500 miles and neither has needed any attention from a spoke wrench.

Obviously that's only two data points but our experience confirms what we have heard from others.

To the OP: I'd get in touch with your credit card company right away and have the charges reversed.

+1

I've had good luck with CC also for 2 sets of wheels.

Bob

I can recommend Excel Sports Boulder's custom wheelsets as well as Peter White Cycles for wheels. I also like the ones I built myself.

Thank you very much for your responses and suggestions.
I am glad I used a credit card instead of my debit card. I have contacted the credit card customer service and they are sending forms appropriate for disputing the charge.
Since I now have the OK from my cardiologist, I shall gather the components (already have all tools) and build the wheels myself.
I have become very apprehensive about ordering from a company that charges a "restocking/cancellation" fee. I am suspicious that the scam is to take an order (possibly no intention of filling it), perpetrate cancellation by putting the customer off untill cancellation, and collect the "restock/cacellation" fee with no expediture/effort.
TRUST has become obsolete for me.......Please be cautious!

Check out WebCyclery, I had Mean Todd build a rear eno eccentric wheel.
I had no problems, I would use them again if I needed a wheel built.
WebCylery custom wheel builder https://www.webcyclery.com/pconf.php?productid=17164

+1

Since we've only heard your side of the story, I'll reserve judgment on SuperSpokes. Sounds like they're not the sharpest knives in the drawers though.

I've had three wheelsets built up by the folks at SpeedGoat and a couple sets by my local grouch. I've also had a couple machine built / Nashbar sets, all of which have held up quite well.

Strange you'd mention this: last night I just built a wheel like that (with the ENO Eccentric).

Frankly, wheelbuilding is realy simple - I don't understand why would people resort to using otside service for such a well-documented and straightforward operation.

Yes, it's smple but the way components are priced, buying a commercially made wheel is cheaper than buying the components and building it yourself.

Why do some people pay a plumber to come fix a dripping faucet? Why does my neighbor pay for somebody to plows his driveway? Why buy the cow when the milk is free?

Depends on what you exactly mean by commercially made wheel. Do you mean handbuilt, handbuilt on order (like the guy's ENO Eccentric hub wheel) or machine built.

True, but you can get hubs pretty cheaply on eBay, which saves some and can make the effort worthwhile.

I've done the cost analysis and even with "free" hubs (i.e. I already had them) the cost of a complete wheel is the same or less than buying just the rims and spokes as an individual The big dealers/sellers buy so many that their cost is so much less than ours can possibly be.

One possible explanation for why hubs are so cheap on E-bay is that the owners have made the same discovery. They can't afford to build them up compared to buying complete wheels.

Before I concede, may I ask if you made the cost analysis also for the case of wheels built on order (you specify rim, hub and spokes)?

ExcelSports is excellent. I build my own wheels and find that ExcelSports are cheaper than the parts I buy to build my own. They are built by hand not machine I've seen them at work.

Depends on where you order them. If you want your LBS to build them then it's not nearly as attractive as going to a large retailer like Colorado Cyclist or Excel Sports.

Your LBS gets his parts wholesale (or at least at distributor cost), which is better than you can do as an individual, but they only order a few sets at a time. CC, Excel, etc, order hundreds or thousands of rims and spokes at a time. It's obvious who has the better cost structure and who can sell for less.

I agree. I think LBSes will have trouble surviving in the following years. The 'net is going to sweep them away.

https://www.ligerowheels.com/index.html

I agree that the economics are tough. I'd love to have my wheels handmade from my LBS. However, they will charge me full retail for all of the components. I can gete a handmade set of wheels through AE Bike for less than the cost of components alone (even if I buy cheap through discount web retailers).