Go Back  Bike Forums > Bike Forums > Commuting
Reload this Page >

Cannondale refuses to replace broken frame (lifetime warranty)

Notices
Commuting Bicycle commuting is easier than you think, before you know it, you'll be hooked. Learn the tips, hints, equipment, safety requirements for safely riding your bike to work.

Cannondale refuses to replace broken frame (lifetime warranty)

Old 08-28-15, 10:52 AM
  #51  
dtrain
L-I-V-I-N
 
dtrain's Avatar
 
Join Date: May 2005
Location: Stafford, OR
Posts: 4,801
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
If it helps, I had a good experience replacing a Fuji frame (through Performance) on a warranty claim. Those are not far from the OP.
__________________
"The older you do get, the more rules they're gonna try to get you to follow. You just gotta keep livin', man, L-I-V-I-N." - Wooderson

'14 carbon Synapse - '12 CAAD 10 5 - '99 Gary Fisher Big Sur
dtrain is offline  
Old 08-28-15, 10:52 AM
  #52  
dtrain
L-I-V-I-N
 
dtrain's Avatar
 
Join Date: May 2005
Location: Stafford, OR
Posts: 4,801
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by jyl View Post
The plastic spoke protector (dork disc) is meant to prevent a derailleur from shifting into the spokes. Was the protector mounted on the bike?
no, he's answered that previously (here or somewhere else).
__________________
"The older you do get, the more rules they're gonna try to get you to follow. You just gotta keep livin', man, L-I-V-I-N." - Wooderson

'14 carbon Synapse - '12 CAAD 10 5 - '99 Gary Fisher Big Sur
dtrain is offline  
Old 08-28-15, 11:15 AM
  #53  
ShortLegCyclist
Senior Member
 
Join Date: Jun 2015
Location: Seattle, WA
Posts: 791

Bikes: Many bikes in three states and two countries, mainly riding Moots Vamoots, Lynskey R265 disc and a Spot Denver Zephyr nowadays

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 26 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by InTheRain View Post
I was commuting to work on my carbon fiber cannondale synapse. I had just climbed a very short hill, coasted for a bit, and on my next pedal stroke by bike came to an immediate and abrupt complete stope. Fortunately, I was only going about 8mph and was able to click out of the pedals without crashing. Upon inspection, my rear derailluer was firmly jammed into the rear wheel and spokes as well as into the rear cassette. I thought the derailleur hanger had broken.

I took the bike to the shop where I purchased the bike (Old Town Bikes, Olympia, WA.) They were able to pry the rear wheel away and get the derailluer out of the spokes. Upon their inspection, the dearailleur hanger had not broken but had torn through the carbon fiber rear dropouts. The result... carbon fiber frame us now useless. The bike shop submitted a claim to Cannondale. Cannondale came back with their decision today and said they would offer me 20 percent off for crash replacement. I explained, there was no crash where the bike was damaged. Plus, nearly all bikes are reduced 20 percent off for the new models coming in... their "offer" was really no offer at all.

Needless to say, Cannondale gets a thumbs down from me. I won't buy a bicycle (or anything else) from a dealer that sells cannondale. There is no such thing as a lifetime warranty... this is merely a bunch of useless sales rhetoric. $3000 bike is now a door stop.
If you are going to boycott Cannondale corporate, you might be interested in going all the way.

Cannondale went bankrupt in 2003 and was sold to a capital investment company which then sold them in 2008 or so to Dorel Industries.

So to boycott Cannondale corporate, you really should boycott all Dorel Industries brands.

That means you also need to boycott all Pacific Cycle products, including Schwinn, GT, Mongoose, Sugoi, Iron Horse, Caloi, Dyno, RoadMaster, PowerLite, Fabric and InStep brands.

In other words, if this bike is 8 years old, meaning a 2007 model, the company you bought it from doesn't really exist any more, it's just a name brand for a corporate conglomerate when it comes to who makes the decisions about honoring warranties and such, even if the exact same designers and engineers are still with the company.
ShortLegCyclist is offline  
Old 08-28-15, 11:43 AM
  #54  
jyl
Senior Member
 
jyl's Avatar
 
Join Date: Aug 2006
Location: Portland OR
Posts: 7,515

Bikes: 61 Bianchi Specialissima 71 Peugeot G50 7? P'geot PX10 74 Raleigh GranSport 75 P'geot UO8 78? Raleigh Team Pro 82 P'geot PSV 86 P'geot PX 91 Bridgestone MB0 92 B'stone XO1 97 Rans VRex 92 Cannondale R1000 94 B'stone MB5 97 Vitus 997

Mentioned: 127 Post(s)
Tagged: 0 Thread(s)
Quoted: 337 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by dtrain View Post
no, he's answered that previously (here or somewhere else).
Derailleur shifting into spokes and breaking frame is not a frame defect and not Cannondale's problem. Misadjustment, wear, damage to a derailleur on a bike that is eight years old is not Cannondale's problem. Misadjustment might be the bike shop's problem if they adjusted the derailleur immediately before the incident, but as weeks or months pass, it stops being their problem, and wear or damage was never their problem anyway. Finally, by removing the spoke protector and riding the bike without it, the OP invited a derailleur-into-spokes incident. I remove the dork disc from my bikes, but I leave them on other people's bikes.

I don't think Cannondale owes the OP anything.

Furthermore, 20% of a new Cannondale frame is about equivalent to the value of an eight year old Cannondale frame. So that offer is generous and OP should stop whining and accept it.

And don't call it a "$3000 bike". It is a $500 bike, maybe (check Craigslist prices for eight year old Synapses) including a $250 frame, at best.

Last edited by jyl; 08-28-15 at 11:57 AM.
jyl is offline  
Old 08-28-15, 11:50 AM
  #55  
dtrain
L-I-V-I-N
 
dtrain's Avatar
 
Join Date: May 2005
Location: Stafford, OR
Posts: 4,801
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
I think the OP said his bike never came with a spoke protector...so maybe the shop removed it (years ago).

Otherwise, I don't disagree with any of that post. In fact, I said something very similar. Within 6 months of purchase (or 1 month of a tune-up), the OP would have a decent case at getting some LBS support. If they haven't touched it in months, how do they know what happened to it? Maybe the owner tried to adjust it himself. Maybe one of the owner's kids banged the rear derailleur really hard in the garage and didn't tell anyone. I don't suspect either in this case...but I'm saying from the shop's perspective 'who knows'?

I don't think Cannondale is really on the hook here. 'Crash' isn't the right word exactly...but I sense that human error of some kind (rather than carbon/frame structural) caused the problem. The fact that it's a Cannondale dealer doesn't mean a whole lot. Is Cannondale training LBS mechanics?
__________________
"The older you do get, the more rules they're gonna try to get you to follow. You just gotta keep livin', man, L-I-V-I-N." - Wooderson

'14 carbon Synapse - '12 CAAD 10 5 - '99 Gary Fisher Big Sur

Last edited by dtrain; 08-28-15 at 12:05 PM.
dtrain is offline  
Old 08-28-15, 11:55 AM
  #56  
TheReal Houdini
Senior Member
 
Join Date: Apr 2011
Location: Vienna, VA
Posts: 221

Bikes: Cervelo P3 (retired), Habanero Road, Novara Safari, Batavus Personal Delivery Bike

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 2 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by jyl View Post
Finally, by removing the spoke protector and riding the bike without it, the OP invited a derailleur-into-spokes incident.
+1

If you don’t know enough about bikes to keep your derailleur out of your spokes you really need to leave the spoke protector in place. If the shop did remove the spoke protector I can only imagine they would have done so at the request/demand of the owner. Either way, no spoke protector = owner has full responsibility.

FWIW – after breaking two carbon frames in about three years I bought a beastly titanium bike – my Habanero. It’s not as nice as my carbon rides but it’s less subject to damage. I’ll buy more carbon when the kids finish college.
TheReal Houdini is offline  
Old 08-28-15, 12:00 PM
  #57  
jyl
Senior Member
 
jyl's Avatar
 
Join Date: Aug 2006
Location: Portland OR
Posts: 7,515

Bikes: 61 Bianchi Specialissima 71 Peugeot G50 7? P'geot PX10 74 Raleigh GranSport 75 P'geot UO8 78? Raleigh Team Pro 82 P'geot PSV 86 P'geot PX 91 Bridgestone MB0 92 B'stone XO1 97 Rans VRex 92 Cannondale R1000 94 B'stone MB5 97 Vitus 997

Mentioned: 127 Post(s)
Tagged: 0 Thread(s)
Quoted: 337 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by dtrain View Post
^ I don't disagree with any of that. But I think the OP said his bike never came with a spoke protector...so maybe the shop removed it (years ago).
Shops don't usually remove the protectors unless the customer requests. And the absence of a protector is obvious to the customer.
jyl is offline  
Old 08-28-15, 01:48 PM
  #58  
InTheRain
Senior Member
Thread Starter
 
Join Date: Feb 2007
Location: Puget Sound
Posts: 1,974

Bikes: 2007 Rocky Mountain Sherpa 30 (bionx), 2015 Cannondale Synapse Carbon Ultegra

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 139 Post(s)
Likes: 0
Liked 1 Time in 1 Post
Originally Posted by mstateglfr View Post
You got 8 or so years out of that doorstop. Silver lining, it try to take that into account.
Yes it's terrible to hear your bike frame is toast.
But you probably got a lot of miles and time out of it, correct?

Swap all the components onto a frame and you are out just the frame cost. More silver lining.
Actually, this bike did not get a lot of miles. Due to the weather in this area, I ride 75 - 80 percent of my miles on my "rain bike." Somewhere between 3000-4000 miles on the cannondale. So no, I did not get nearly the miles you would expect to get out of a $3000 bike. I'm out a frame, derailleur, cassette, back wheel, and chain.
InTheRain is offline  
Old 08-28-15, 01:52 PM
  #59  
Andy_K 
Senior Member
 
Andy_K's Avatar
 
Join Date: Jan 2008
Location: Beaverton, OR
Posts: 12,166

Bikes: Yes

Mentioned: 307 Post(s)
Tagged: 0 Thread(s)
Quoted: 1791 Post(s)
Liked 63 Times in 48 Posts
Originally Posted by jyl View Post
Derailleur shifting into spokes and breaking frame is not a frame defect and not Cannondale's problem.
I'm not convinced on that point. The derailleur hanger is designed to break away in the event of derailleur-in-spokes type incidents. So I see two possibilities here: (1) something in the setup caused the derailleur to go into the spokes and the derailleur hanger failed to break away as it is supposed to (I would consider this a frame manufacturing issue, assuming that Cannondale provided the hanger), or (2) the frame broke at the dropout and that's what caused the derailleur to go into the spokes. The latter case would probably be harder to defend in terms of not having been the result of wear and tear, but it seems more like the kind of thing manufacturers would cover.

I'd go back to Cannondale and argue this as a derailleur hanger failure.
__________________
My Bikes
Andy_K is offline  
Old 08-28-15, 01:56 PM
  #60  
InTheRain
Senior Member
Thread Starter
 
Join Date: Feb 2007
Location: Puget Sound
Posts: 1,974

Bikes: 2007 Rocky Mountain Sherpa 30 (bionx), 2015 Cannondale Synapse Carbon Ultegra

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 139 Post(s)
Likes: 0
Liked 1 Time in 1 Post
Originally Posted by TheReal Houdini View Post
+1

If you don’t know enough about bikes to keep your derailleur out of your spokes you really need to leave the spoke protector in place. If the shop did remove the spoke protector I can only imagine they would have done so at the request/demand of the owner. Either way, no spoke protector = owner has full responsibility.

FWIW – after breaking two carbon frames in about three years I bought a beastly titanium bike – my Habanero. It’s not as nice as my carbon rides but it’s less subject to damage. I’ll buy more carbon when the kids finish college.
I have zero broken spokes. It sounds like you need a carbon protector... You probably shouldn't ride without a titanium shield.
InTheRain is offline  
Old 08-28-15, 01:56 PM
  #61  
Wilfred Laurier
Señor Member
 
Wilfred Laurier's Avatar
 
Join Date: Feb 2013
Posts: 4,512
Mentioned: 5 Post(s)
Tagged: 0 Thread(s)
Quoted: 405 Post(s)
Liked 103 Times in 73 Posts
Originally Posted by InTheRain View Post
I'm out a frame, derailleur, cassette, back wheel, and chain.
If (as you seem to think) the derailleur going into the spokes was a result of the frame breaking, then there would have been little or no damage to the rear wheel - the derailleur would have been free to flop around. But your description of the damage is totally consistent with the common event of the derailleur going into the spokes and causing damage to the frame.
Wilfred Laurier is offline  
Old 09-10-15, 04:18 PM
  #62  
Damien09
Senior Member
 
Join Date: Jun 2015
Posts: 259
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 9 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by InTheRain View Post
I was commuting to work on my carbon fiber cannondale synapse. I had just climbed a very short hill, coasted for a bit, and on my next pedal stroke by bike came to an immediate and abrupt complete stope. Fortunately, I was only going about 8mph and was able to click out of the pedals without crashing. Upon inspection, my rear derailluer was firmly jammed into the rear wheel and spokes as well as into the rear cassette. I thought the derailleur hanger had broken.

I took the bike to the shop where I purchased the bike (Old Town Bikes, Olympia, WA.) They were able to pry the rear wheel away and get the derailluer out of the spokes. Upon their inspection, the dearailleur hanger had not broken but had torn through the carbon fiber rear dropouts. The result... carbon fiber frame us now useless. The bike shop submitted a claim to Cannondale. Cannondale came back with their decision today and said they would offer me 20 percent off for crash replacement. I explained, there was no crash where the bike was damaged. Plus, nearly all bikes are reduced 20 percent off for the new models coming in... their "offer" was really no offer at all.

Needless to say, Cannondale gets a thumbs down from me. I won't buy a bicycle (or anything else) from a dealer that sells cannondale. There is no such thing as a lifetime warranty... this is merely a bunch of useless sales rhetoric. $3000 bike is now a door stop.
there are some carbon repair places like predator cycles that may be able to fix it. There are a few others best to get quotes from a few
Damien09 is offline  
Old 09-10-15, 04:29 PM
  #63  
tFUnK
Senior Member
 
Join Date: Jun 2002
Location: San Jose, CA
Posts: 2,421

Bikes: GT Forte Ti, GT GTR Carbon Sport, BMC RaceMachine, Guru Photon, Bianchi San Jose, Trek Portland, Xootr Swift

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 31 Post(s)
Likes: 0
Liked 2 Times in 2 Posts
Assuming the limit screws were properly set and functioning properly, if I tried to shift and the area of the frame onto which my rear derailleur (or hanger) was mounted broke, causing my derailleur to go into my spokes, I would put that on the frame manufacturer. This sounds like the frame failed under normal riding conditions and was not due to mechanical or user error.
tFUnK is offline  
Old 09-10-15, 04:53 PM
  #64  
DBrown9383
Senior Member
 
Join Date: Apr 2015
Posts: 410
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
If I were to buy a carbon framed bike (I've considered it, C-dale test ride and all) Part of the justification would be the lifetime frame warranty. If in ADDITION to this I bought a lifetime service contract and had this sort of failure I would fully expect the LBS to do the right thing, if not I would hope C-dale would step in. NEITHER have helped the OP and most here are blaming this poor guy, calling him a liar and worse? You've got to be kidding.
DBrown9383 is offline  
Old 09-14-15, 02:02 PM
  #65  
InTheRain
Senior Member
Thread Starter
 
Join Date: Feb 2007
Location: Puget Sound
Posts: 1,974

Bikes: 2007 Rocky Mountain Sherpa 30 (bionx), 2015 Cannondale Synapse Carbon Ultegra

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 139 Post(s)
Likes: 0
Liked 1 Time in 1 Post
For all those that continue to believe that a spoke protector would have prevented this damage, you are completely wrong. If the spoke protector were on the bike, the exact same damage would have occurred and the spoke protector would have remained untouched and unaffected.
InTheRain is offline  
Old 09-14-15, 02:16 PM
  #66  
ttusomeone
Senior Member
 
ttusomeone's Avatar
 
Join Date: Jan 2010
Location: Nashville, Tennessee
Posts: 336
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 41 Post(s)
Likes: 0
Liked 2 Times in 2 Posts
I have a 2014 Cannondale Scalpel. I noticed two weeks ago there were several small cracks in the carbon around the BB. Talked to my local Cannondale shop and they were able to easily get it warranted. New frame is already here and the shop is building it back up right now. Couldn't be happier with Cannondale service.
ttusomeone is offline  
Old 09-14-15, 02:25 PM
  #67  
InTheRain
Senior Member
Thread Starter
 
Join Date: Feb 2007
Location: Puget Sound
Posts: 1,974

Bikes: 2007 Rocky Mountain Sherpa 30 (bionx), 2015 Cannondale Synapse Carbon Ultegra

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 139 Post(s)
Likes: 0
Liked 1 Time in 1 Post
Originally Posted by ttusomeone View Post
I have a 2014 Cannondale Scalpel. I noticed two weeks ago there were several small cracks in the carbon around the BB. Talked to my local Cannondale shop and they were able to easily get it warranted. New frame is already here and the shop is building it back up right now. Couldn't be happier with Cannondale service.
Good for you. I hope your next cannondale lasts for a little bit longer than a year. Maybe that's what "lifetime" means to cannondale... less than two years. It has a different meaning to me.
InTheRain is offline  
Old 09-14-15, 06:06 PM
  #68  
PatrickGSR94
Senior Member
 
PatrickGSR94's Avatar
 
Join Date: Apr 2012
Location: Memphis TN area
Posts: 7,394

Bikes: 2011 Felt Z85 (road/commuter), 2006 Marin Pine Mountain (utility/commuter E-bike), 1995 KHS Alite 1000 (gravel grinder)

Mentioned: 25 Post(s)
Tagged: 0 Thread(s)
Quoted: 672 Post(s)
Likes: 0
Liked 3 Times in 3 Posts
Interesting comments in here against cross chaining, meanwhile in this thread many people say cross chaining on a modern compact groupset is not a problem at all: http://www.bikeforums.net/road-cycli...g-roadies.html
PatrickGSR94 is offline  
Old 09-14-15, 07:15 PM
  #69  
TheReal Houdini
Senior Member
 
Join Date: Apr 2011
Location: Vienna, VA
Posts: 221

Bikes: Cervelo P3 (retired), Habanero Road, Novara Safari, Batavus Personal Delivery Bike

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 2 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by InTheRain View Post
For all those that continue to believe that a spoke protector would have prevented this damage, you are completely wrong. If the spoke protector were on the bike, the exact same damage would have occurred and the spoke protector would have remained untouched and unaffected.
In your original post you said: "my rear derailluer was firmly jammed into the rear wheel and spokes"

I can't see it.
TheReal Houdini is offline  
Old 09-14-15, 08:01 PM
  #70  
PatrickGSR94
Senior Member
 
PatrickGSR94's Avatar
 
Join Date: Apr 2012
Location: Memphis TN area
Posts: 7,394

Bikes: 2011 Felt Z85 (road/commuter), 2006 Marin Pine Mountain (utility/commuter E-bike), 1995 KHS Alite 1000 (gravel grinder)

Mentioned: 25 Post(s)
Tagged: 0 Thread(s)
Quoted: 672 Post(s)
Likes: 0
Liked 3 Times in 3 Posts
Originally Posted by TheReal Houdini View Post
In your original post you said: "my rear derailluer was firmly jammed into the rear wheel and spokes"

I can't see it.
Maybe the RD bent underneath and went through the spokes below the location where the dork disc would have been.
PatrickGSR94 is offline  
Old 09-15-15, 07:17 AM
  #71  
locolobo13 
Senior Member
 
locolobo13's Avatar
 
Join Date: Oct 2011
Location: Phx, AZ
Posts: 1,686

Bikes: Trek Mtn Bike

Mentioned: 5 Post(s)
Tagged: 0 Thread(s)
Quoted: 136 Post(s)
Liked 108 Times in 48 Posts
I had a similar experience a couple of years ago. The rear rim on my Trek hybrid split. Was expecting to buy a new one when I went to the shop. But they said Trek had a lifetime warranty on the rims. I had bought the bike brand new a few years before.

When I came back to pick up the bike they told me Trek refused to back up the warranty. Forget why. However they backed it up and there was no charge for the new rim. I told them I could pay but they said no. Bothered me a little but I buy stuff and have them fix the bike so hopefully it works out for both of us.
locolobo13 is offline  
Old 09-15-15, 07:27 AM
  #72  
tjspiel
Senior Member
 
tjspiel's Avatar
 
Join Date: Jun 2007
Location: Minneapolis
Posts: 8,096
Mentioned: 5 Post(s)
Tagged: 0 Thread(s)
Quoted: 50 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by locolobo13 View Post
I had a similar experience a couple of years ago. The rear rim on my Trek hybrid split. Was expecting to buy a new one when I went to the shop. But they said Trek had a lifetime warranty on the rims. I had bought the bike brand new a few years before.

When I came back to pick up the bike they told me Trek refused to back up the warranty. Forget why. However they backed it up and there was no charge for the new rim. I told them I could pay but they said no. Bothered me a little but I buy stuff and have them fix the bike so hopefully it works out for both of us.
Kudos to your shop and kudos to you for throwing some business their way.
tjspiel is offline  
Old 09-15-15, 07:35 AM
  #73  
Wilfred Laurier
Señor Member
 
Wilfred Laurier's Avatar
 
Join Date: Feb 2013
Posts: 4,512
Mentioned: 5 Post(s)
Tagged: 0 Thread(s)
Quoted: 405 Post(s)
Liked 103 Times in 73 Posts
Originally Posted by locolobo13 View Post
I had a similar experience a couple of years ago. The rear rim on my Trek hybrid split. Was expecting to buy a new one when I went to the shop. But they said Trek had a lifetime warranty on the rims. I had bought the bike brand new a few years before.

When I came back to pick up the bike they told me Trek refused to back up the warranty. Forget why. However they backed it up and there was no charge for the new rim. I told them I could pay but they said no. Bothered me a little but I buy stuff and have them fix the bike so hopefully it works out for both of us.

It is likely that the shop misrepresented (probably accidentally) the Trek component warranty when you purchased the bike - I don't think they ever claimed a lifetime warranty on rims or any other part, aside from the frame. Component warranty is generally one or, more rarely, two years.
Wilfred Laurier is offline  
Old 09-15-15, 07:39 AM
  #74  
locolobo13 
Senior Member
 
locolobo13's Avatar
 
Join Date: Oct 2011
Location: Phx, AZ
Posts: 1,686

Bikes: Trek Mtn Bike

Mentioned: 5 Post(s)
Tagged: 0 Thread(s)
Quoted: 136 Post(s)
Liked 108 Times in 48 Posts
Originally Posted by Wilfred Laurier View Post
It is likely that the shop misrepresented (probably accidentally) the Trek component warranty when you purchased the bike - I don't think they ever claimed a lifetime warranty on rims or any other part, aside from the frame. Component warranty is generally one or, more rarely, two years.
That makes sense. Maybe they misunderstood the warranty themselves and decided to back it up anyway. As far as I was concerned they didn't need to. But it was nice of them.
locolobo13 is offline  
Old 09-15-15, 08:13 AM
  #75  
baron von trail 
Senior Member
 
baron von trail's Avatar
 
Join Date: Jun 2007
Location: SW Ohio
Posts: 3,509

Bikes: 3 good used ones

Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 83 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by InTheRain View Post
I was commuting to work on my carbon fiber cannondale synapse. I had just climbed a very short hill, coasted for a bit, and on my next pedal stroke by bike came to an immediate and abrupt complete stope. Fortunately, I was only going about 8mph and was able to click out of the pedals without crashing. Upon inspection, my rear derailluer was firmly jammed into the rear wheel and spokes as well as into the rear cassette. I thought the derailleur hanger had broken.

I took the bike to the shop where I purchased the bike (Old Town Bikes, Olympia, WA.) They were able to pry the rear wheel away and get the derailluer out of the spokes. Upon their inspection, the dearailleur hanger had not broken but had torn through the carbon fiber rear dropouts. The result... carbon fiber frame us now useless. The bike shop submitted a claim to Cannondale. Cannondale came back with their decision today and said they would offer me 20 percent off for crash replacement. I explained, there was no crash where the bike was damaged. Plus, nearly all bikes are reduced 20 percent off for the new models coming in... their "offer" was really no offer at all.

Needless to say, Cannondale gets a thumbs down from me. I won't buy a bicycle (or anything else) from a dealer that sells cannondale. There is no such thing as a lifetime warranty... this is merely a bunch of useless sales rhetoric. $3000 bike is now a door stop.
Derailleur under normal operating condition should not see nearly enough force to tear out the mounting. Something went wrong. At least, C-Dale is calling it that way.
baron von trail is offline  

Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service

Copyright © 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.