jputnam

Any company that gets as many complaints as most taxi companies do will have a "bedbug letter" vetted by marketing and legal for just such a situation.

That doesn't mean they don't also take the complaint seriously, but you can't trust just a letter saying sorry.

wickedcold

A tip from someone that manages a fleet of drivers- I encourage you to write a letter, but its very important that you also track down and call the number on the van. Most companies (I assume Comcast is no different) have outside firms that they use for reporting of driver issues. The information is directed to the local parties for immediate attention but also gets kicked up to the part of the company that keeps track of driver's records, safety, etc. If you only contact the local branch or a customer service line the information will likely never reach the person that needs to know.

I know in my business (armored trucks) that when someone calls the 800 number with something serious we start getting emails and calls from our regional loss prevention people wanting to know what the hell is going on, and what's going to be done about it. So don't forget to call that number. And be sure to explain why the specific action (right hooking) is something that drivers need to be aware of. Enough calls like this and Comcast will make dealing with bicycles a regular part of training and auditing.