Mad at Amazon (rant)... 😠
#27
Senior Member


Joined: Jul 2008
Posts: 30,465
Likes: 4,547
From: 25 miles northwest of Boston
Bikes: Bottecchia Sprint, GT Timberline 29r, Marin Muirwoods 29er, Trek FX Alpha 7.0
recently bought a wiper blade. the PKG had been opened & taped shut but the wiper blade was perfect. I just installed it & it works perfect
bought a fleece jacket size XL. received a fleece vest size SMALL hahaha. contacted the seller, they apologized, gave me a 100$ refund and told me to keep the vest and reorder the jacket. I donated the vest & ordered the jacket from a different seller
bought a fleece jacket size XL. received a fleece vest size SMALL hahaha. contacted the seller, they apologized, gave me a 100$ refund and told me to keep the vest and reorder the jacket. I donated the vest & ordered the jacket from a different seller
#28
#29
Senior Member
Joined: May 2013
Posts: 4,400
Likes: 106
From: SF Bay Area
Bikes: Bianchi Infinito (Celeste, of course)
Nope. Amazon doesn't charge for return shipping on damaged/defective/incorrect orders.
You only need to pay for return shipping where items you decide you just don't want it.
I've returned several items, and it's always been a totally hassle-free experience. Far easier than returning something to a store.
You only need to pay for return shipping where items you decide you just don't want it.
I've returned several items, and it's always been a totally hassle-free experience. Far easier than returning something to a store.
#31
Senior Member
Joined: Aug 2016
Posts: 1,642
Likes: 5
From: Brisbane Aust
Bikes: Giant ToughRoad Giant talon
I ordered a new Selle SMP Extra saddle on Amazon a couple of days ago. I was excited when it arrived today, however, my excitement quickly turned to anger when I realized I had been sent either a used or returned saddle. Not even going to try it on my bike. I'll probably buy it again from another vendor.
#33
Fredly Fredster

Joined: Jan 2017
Posts: 740
Likes: 60
Bikes: Trek Domane S5, Trek 1.1c, Motobecane Omni Strada Comp, Trek X-Caliber 6
#34
I buy stuff from amazon usually over other places as they're usually cheaper, have free shipping, and an easier return process. I haven't yet received any used, damaged, or otherwise not as described items, but Iv heard from friends who have. I usually only buy if its sold & shipped from amazon though I know it could still happen.
Unless its something I need right away, I always put things on my wish list and wait for the email of the price drop lol. I did wonder why the prices on some things seem to change daily, but I see now.
The only thing that's happened so far for me with amazon is when i got an email saying I was just refunded and that they received the item back...I hadn't put in for a return on that item, but I was going to that week...I was going to bring it up to them but decided to just keep the refund and give away the shifters instead.
Unless its something I need right away, I always put things on my wish list and wait for the email of the price drop lol. I did wonder why the prices on some things seem to change daily, but I see now.
The only thing that's happened so far for me with amazon is when i got an email saying I was just refunded and that they received the item back...I hadn't put in for a return on that item, but I was going to that week...I was going to bring it up to them but decided to just keep the refund and give away the shifters instead.
#36
Fredly Fredster

Joined: Jan 2017
Posts: 740
Likes: 60
Bikes: Trek Domane S5, Trek 1.1c, Motobecane Omni Strada Comp, Trek X-Caliber 6
#37
Half way there

Joined: Sep 2015
Posts: 2,967
Likes: 895
From: North Carolina
Bikes: Many, and the list changes frequently
Unless you want to return something ordered by someone else and shipped to you by mistake. I received a package labeled with my address, but the packing slip inside was for another person in another part of the country. They would only accept a return if I logged in to the original buyer's account for processing. Because this was impossible I ended up keeping it. The worst part is that there was no indication of any Amazon understanding of the issue despite a number of explaining emails from me.
#38
Senior Member
Joined: Jan 2017
Posts: 64
Likes: 2

As my as I like to support local stores, there are numerous times they do not stock what I am shopping for. They tell me they have it online to order. Times have indeed changed.
So I go online, purchased Amazon Prime......prices are ususually the best. Returns or exchanges are easy. Oh their customer service are by far the best !!
To the OP, if you are not happy.....please return or get an exchange. If this happened to me, I will make a 'neutral' review of the seller. This will not only help future customers but the seller too in hopes that the ensure they are selling brand new merchandise as you paid for a brand new item.....
#39
#40
Occam's Rotor
Joined: Jul 2013
Posts: 7,248
Likes: 2,334
I sent it right back. Maybe it is an Amazon Prime perk, but (a) no questions asked, and (b) they credit me as soon as UPS receives the shipment.
#41
Senior Member
Joined: Feb 2014
Posts: 5,331
Likes: 12
From: Kent Wa.
Bikes: 2005 Gazelle Golfo, 1935 Raleigh Sport, 1970 Robin Hood sport, 1974 Schwinn Continental, 1984 Ross MTB/porteur, 2013 Flying Piegon path racer, 2014 Gazelle Toer Populair T8
As a P&D driver, I service several local Amazon fulfillment centers. They look and feel like a prison inside. Their treatment of employees and outside vendors is the worst of any business I've ever experienced.
#42
Thread Starter
Junior Member
Joined: Jan 2015
Posts: 93
Likes: 8
You are not weird, just different 
As my as I like to support local stores, there are numerous times they do not stock what I am shopping for. They tell me they have it online to order. Times have indeed changed.
So I go online, purchased Amazon Prime......prices are ususually the best. Returns or exchanges are easy. Oh their customer service are by far the best !!
To the OP, if you are not happy.....please return or get an exchange. If this happened to me, I will make a 'neutral' review of the seller. This will not only help future customers but the seller too in hopes that the ensure they are selling brand new merchandise as you paid for a brand new item.....

As my as I like to support local stores, there are numerous times they do not stock what I am shopping for. They tell me they have it online to order. Times have indeed changed.
So I go online, purchased Amazon Prime......prices are ususually the best. Returns or exchanges are easy. Oh their customer service are by far the best !!
To the OP, if you are not happy.....please return or get an exchange. If this happened to me, I will make a 'neutral' review of the seller. This will not only help future customers but the seller too in hopes that the ensure they are selling brand new merchandise as you paid for a brand new item.....
Several minutes after my last post Amazon customer service sent me a return label in response to the email I sent them.
No return problems. They will refund my money as soon as they receive the saddle.
As for the neutral review of the vendor I have been giving it some thought. I'm thinking of giving them 3 stars because the item did arrive on time. Deducting one star for the fact that it was used, another star for the crappy packaging. I wish I could give them 2.5 stars, but 1/5 stars are not an option. However, if the vendor sends me some nasty email (like one did a few months ago when I gave him a bad rating for shipping me a really rough, worn, wrinkled comic book he had listed as "new" condition -definitely not collector quality; virtually unreadable as the pages were so yellow and faded - he sent me a scathing letter bordering on a threat), then I'll lower the star rating.
#43
Senior Member

Joined: Jul 2014
Posts: 1,666
Likes: 813
Several minutes after my last post Amazon customer service sent me a return label in response to the email I sent them.
No return problems. They will refund my money as soon as they receive the saddle.
As for the neutral review of the vendor I have been giving it some thought. I'm thinking of giving them 3 stars because the item did arrive on time. Deducting one star for the fact that it was used, another star for the crappy packaging. I wish I could give them 2.5 stars, but 1/5 stars are not an option. However, if the vendor sends me some nasty email (like one did a few months ago when I gave him a bad rating for shipping me a really rough, worn, wrinkled comic book he had listed as "new" condition -definitely not collector quality; virtually unreadable as the pages were so yellow and faded - he sent me a scathing letter bordering on a threat), then I'll lower the star rating.
No return problems. They will refund my money as soon as they receive the saddle.
As for the neutral review of the vendor I have been giving it some thought. I'm thinking of giving them 3 stars because the item did arrive on time. Deducting one star for the fact that it was used, another star for the crappy packaging. I wish I could give them 2.5 stars, but 1/5 stars are not an option. However, if the vendor sends me some nasty email (like one did a few months ago when I gave him a bad rating for shipping me a really rough, worn, wrinkled comic book he had listed as "new" condition -definitely not collector quality; virtually unreadable as the pages were so yellow and faded - he sent me a scathing letter bordering on a threat), then I'll lower the star rating.
They do this because it's a numbers game. Only a certain percentage of products will be returned, while a great majority of people either won't notice or won't bother to return it. This is how they get rid of those returns after somebody figures out their new handlebars won't fit through their stem, but scratches it up trying.
So for me, I don't care at all how quickly they shipped it or how nice their emails are. If I bought a new part and I got a used one, where I come from we call that a "scam".
#44
Occam's Rotor
Joined: Jul 2013
Posts: 7,248
Likes: 2,334







