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Take a look, is this normal?

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Old 12-03-18 | 02:28 AM
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From: South Italy

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Take a look, is this normal?

Take a look to my front carbon wheel.
Do you think is break sign?
Should i contact the wheel seller or the producer and send the same image?

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Old 12-03-18 | 04:46 AM
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I don't see it as a sign the wheel has issues, it looks to be a manufacturing deficiency.

For piece of mind, contact the seller.

I have a set of the same wheels, I've never inspected them that close (have no intention to either).
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Old 12-03-18 | 05:19 AM
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Thanks for the fast answer. Those wheels are great and i'am very afraid to break them...
i took a closer look since i got a pothole and i was scared but i think that sort of damage do not come from the pothole.
Well , i'll send an email to see what they said.
I hope there aren't any problem since i got them around 1 years ago and i use sometimes (today will be my 6th ride with them), the reason is i want to use the old one for a better training since they are more heavy.
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Old 12-07-18 | 02:16 PM
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News: I send and email direct to prime and they answered me pretty fast. Turned to be something potentially dangerous made from a faulty rim not from any pothole (pothole or not i expect a bit of resistance from a road/ciclocross wheel).
I think i'am going to send it back for a replacement , let's see what they will tell me.
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Old 12-08-18 | 10:44 AM
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Wow, that's some nice support from them.
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Old 12-08-18 | 03:28 PM
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Obsessing, with a macro lens?

Save them for race day and ride aluminum rims for your daily ride ...

you can polish metals, to make them perfect..
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Old 12-11-18 | 02:32 AM
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Originally Posted by fietsbob
Save them for race day and ride aluminum rims for your daily ride ...

you can polish metals, to make them perfect..
They are full carbon fiber , thats why i'm scared if they break....
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Old 12-11-18 | 10:26 AM
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Just Curious,

why did you think you needed them? above very nice.. extruded aluminum rims
& why nor tubular tires and carbon, if you must have carbon, rims?


in essence.. its just a phone picture ... Only you can see/feel, them in person,
short of Physically taking your wheels to a professional bike shop
with expertise in highest end components..

posting pictures here is easiest, I realize that , but, not much more than Opinions can be offered..



good luck..
...
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Old 12-12-18 | 06:10 AM
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Originally Posted by fietsbob

why did you think you needed them? above very nice.. extruded aluminum rims
& why nor tubular tires and carbon, if you must have carbon, rims?
I took them brand new when they were at 65% of the original cost.
And i payed less than any alloy wheels , but i know the carbon is really fragile..

Originally Posted by fietsbob
in essence.. its just a phone picture ... Only you can see/feel, them in person,
short of Physically taking your wheels to a professional bike shop
with expertise in highest end components..

posting pictures here is easiest, I realize that , but, not much more than Opinions can be offered..



good luck..
...
You right , here we go.

https://postimg.cc/gallery/2sv8o967c/75a991e7/
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Old 12-12-18 | 07:26 AM
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Originally Posted by CrowSeph
I took them brand new when they were at 65% of the original cost.
And i payed less than any alloy wheels , but i know the carbon is really fragile..
You don't have to justify what you own. You asked a valid question and deserved a proper answer. Sounds like you're on your way to getting things sorted out.
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Old 03-05-19 | 12:57 PM
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wheel has been replaced in 20 days. I can't expect a better support service, good job prime!
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Old 03-05-19 | 01:05 PM
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Originally Posted by CrowSeph
wheel has been replaced in 20 days. I can't expect a better support service, good job prime!
That is excellent! Not enough good customer service in retail, e-tail or any other sort of seller/supplier business. Fortunately, there are a lot of reputable bicycle related businesses that do provide very good customer support.
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Old 03-06-19 | 03:03 AM
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agree, i can't expect a good service.
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Old 03-07-19 | 08:59 AM
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Originally Posted by delbiker1
That is excellent! Not enough good customer service in retail, e-tail or any other sort of seller/supplier business. Fortunately, there are a lot of reputable bicycle related businesses that do provide very good customer support.
No doubt, always nice to see good customer service!

As far as the comments to leave them for race day, no way. I just bought my first set of carbon wheels, and I'm going to ride them all the time, my alloys are now my backup wheels. Why leave the good stuff for limited use, enjoy it as much as you can!
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Old 03-09-19 | 11:04 AM
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Originally Posted by CrowSeph
wheel has been replaced in 20 days. I can't expect a better support service, good job prime!
Great news. Thanks for sharing your experience. Nice to know which companies offer good service.
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