Go Back  Bike Forums > Bike Forums > Road Cycling
Reload this Page >

Garmin... thanks

Notices
Road Cycling “It is by riding a bicycle that you learn the contours of a country best, since you have to sweat up the hills and coast down them. Thus you remember them as they actually are, while in a motor car only a high hill impresses you, and you have no such accurate remembrance of country you have driven through as you gain by riding a bicycle.” -- Ernest Hemingway

Garmin... thanks

Old 05-10-16, 08:29 AM
  #1  
GlennR
On Your Left
Thread Starter
 
GlennR's Avatar
 
Join Date: Nov 2011
Location: Long Island, New York, USA
Posts: 8,252

Bikes: Trek Emonda SLR, Sram eTap, Zipp 303

Mentioned: 34 Post(s)
Tagged: 0 Thread(s)
Quoted: 2911 Post(s)
Liked 2,259 Times in 1,106 Posts
Garmin... thanks

My Garmin heart rate monitor has been flaky lately. It's been reading over 200 when I first put it on and other times really low, under 100 when i'm riding. I replaced the battery even though the old battery still showed 3v. I regularly clean the strap, wearing it into the shower.

So i called Garmin customer support to ask if I need to replace the strap. I explained that it was 5 years old and i used it with my 510. The service rep couldn't say if replacing the strap would fix the problem so he offered to send me a free replacement.

So today it arrived and he sent a complete unit, strap and HRM.

Now that's what I call service.
GlennR is offline  
Old 05-10-16, 08:51 AM
  #2  
Phlorida
Senior Member
 
Join Date: Aug 2014
Location: Greenville, SC
Posts: 236

Bikes: 17 Spot Acme, 14 Lynskey Peleton

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 3 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by oldnslow2 View Post
My Garmin heart rate monitor has been flaky lately. It's been reading over 200 when I first put it on and other times really low, under 100 when i'm riding. I replaced the battery even though the old battery still showed 3v. I regularly clean the strap, wearing it into the shower.

So i called Garmin customer support to ask if I need to replace the strap. I explained that it was 5 years old and i used it with my 510. The service rep couldn't say if replacing the strap would fix the problem so he offered to send me a free replacement.

So today it arrived and he sent a complete unit, strap and HRM.

Now that's what I call service.
I find the Garmin customer support people are very empowered to make things right. I've talked to sports, marine and automobile support and I've don't recall a bad experience. When my 510 failed they offered to send me a refurb for $75. When the refurb showed up dead they sent me a brand new 520 overnight. Treating them like humans seems to pay off.
Phlorida is offline  
Old 05-10-16, 08:58 AM
  #3  
TrojanHorse
SuperGimp
 
TrojanHorse's Avatar
 
Join Date: Mar 2010
Location: Whittier, CA
Posts: 13,347

Bikes: Specialized Roubaix

Mentioned: 147 Post(s)
Tagged: 0 Thread(s)
Quoted: 1106 Post(s)
Liked 63 Times in 46 Posts
I busted the little dog ears off my 800 and before embarking on a home made solution, I figured I'd call them - $29 and they sent me a refurb.

I replaced the battery myself when that died though.

Their policies look bad but the reality has been pretty good for me.
TrojanHorse is offline  
Old 05-10-16, 09:00 AM
  #4  
HCB
Senior Member
 
HCB's Avatar
 
Join Date: Sep 2014
Location: Southern California
Posts: 129
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Likes: 0
Liked 1 Time in 1 Post
Garmin customer service is excellent. Their product, thats a different matter. I'm already on my third Garmin 520.
HCB is offline  
Old 05-10-16, 09:04 AM
  #5  
GlennR
On Your Left
Thread Starter
 
GlennR's Avatar
 
Join Date: Nov 2011
Location: Long Island, New York, USA
Posts: 8,252

Bikes: Trek Emonda SLR, Sram eTap, Zipp 303

Mentioned: 34 Post(s)
Tagged: 0 Thread(s)
Quoted: 2911 Post(s)
Liked 2,259 Times in 1,106 Posts
Originally Posted by HCB View Post
Garmin customer service is excellent. Their product, thats a different matter. I'm already on my third Garmin 520.
Odd... i've had my 510 for 4 years.. not a single problem. My son's 500 is 7 years old.
GlennR is offline  
Old 05-10-16, 09:05 AM
  #6  
inspclouseau
Senior Member
 
Join Date: Nov 2007
Location: Central Florida
Posts: 340
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 43 Post(s)
Likes: 0
Liked 6 Times in 2 Posts
What issues with your 520? Mine is always flaking out mid ride. I've hard reset it twice.

Last ride I disabled BT on my phone, and was able to complete my ride without further incident.
inspclouseau is offline  
Old 05-10-16, 09:08 AM
  #7  
Seattle Forrest
Senior Member
 
Seattle Forrest's Avatar
 
Join Date: Mar 2010
Location: Seattle, WA
Posts: 22,118
Mentioned: 77 Post(s)
Tagged: 0 Thread(s)
Quoted: 15177 Post(s)
Liked 6,331 Times in 3,587 Posts
Originally Posted by oldnslow2 View Post
Odd... i've had my 510 for 4 years.. not a single problem. My son's 500 is 7 years old.
I've been using my 800 for 5.5 years now. Going to use it tonight when I do hill repeats.
Seattle Forrest is offline  
Old 05-10-16, 10:07 AM
  #8  
gsa103
Senior Member
 
Join Date: May 2013
Location: SF Bay Area
Posts: 4,401

Bikes: Bianchi Infinito (Celeste, of course)

Mentioned: 19 Post(s)
Tagged: 0 Thread(s)
Quoted: 753 Post(s)
Liked 103 Times in 76 Posts
Originally Posted by HCB View Post
Garmin customer service is excellent. Their product, thats a different matter. I'm already on my third Garmin 520.
So the thing with Garmin is that it takes about 2 years for the firmware to stabilize. Once that happens you're basically good. During the first ~18 mo, every other update with break something else. My 510 had some issues (always firmware related) but it's been like a rock ever since Garmin moved on to the 520 for development.
gsa103 is offline  
Old 05-10-16, 10:29 AM
  #9  
HCB
Senior Member
 
HCB's Avatar
 
Join Date: Sep 2014
Location: Southern California
Posts: 129
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Likes: 0
Liked 1 Time in 1 Post
Originally Posted by inspclouseau View Post
What issues with your 520? Mine is always flaking out mid ride. I've hard reset it twice.

Last ride I disabled BT on my phone, and was able to complete my ride without further incident.
My first 520 worked flawlesly until one day it wouldn't turn on. The second one refused to connect with my cadence sensor. Yes I changed batteries and even a different sensor. The third one is still sitting in a box. Too nervous to try it out.
HCB is offline  
Old 05-10-16, 01:03 PM
  #10  
Jakedatc
Senior Member
 
Jakedatc's Avatar
 
Join Date: Oct 2007
Location: CT
Posts: 3,054
Mentioned: 7 Post(s)
Tagged: 0 Thread(s)
Quoted: 2 Post(s)
Likes: 0
Liked 9 Times in 6 Posts
I wonder if in the shower is a bit too much? i expect they are water resistant not water proof. and if the little gasket for the battery wears out or is damaged it will leak. cleaning it with a wet cloth or quick rinse of the elastic while keeping the computer dry might be better?
Jakedatc is offline  
Old 05-10-16, 01:09 PM
  #11  
Bah Humbug
serious cyclist
 
Bah Humbug's Avatar
 
Join Date: Apr 2009
Location: Austin
Posts: 17,468

Bikes: S1, R2, P2

Mentioned: 115 Post(s)
Tagged: 1 Thread(s)
Quoted: 6902 Post(s)
Liked 2,160 Times in 1,155 Posts
Originally Posted by oldnslow2 View Post
Odd... i've had my 510 for 4 years.. not a single problem. My son's 500 is 7 years old.
My 500 sits on 100% battery indicated until it dies. AG's has eaten multiple rides and used to take hours to upload (multiple computers, including mine which could take the upload quickly from my 500). My 610 (running watch) would drain its battery like lightning on the charger unless it was placed just so. It also ate a run at one point.

Their newer toys seem to have gotten flakier. The howling from the tri geeks about all the issues with the 910XT was deafening.
Bah Humbug is offline  
Old 05-10-16, 02:03 PM
  #12  
HCB
Senior Member
 
HCB's Avatar
 
Join Date: Sep 2014
Location: Southern California
Posts: 129
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Likes: 0
Liked 1 Time in 1 Post
Originally Posted by Jakedatc View Post
I wonder if in the shower is a bit too much? i expect they are water resistant not water proof. and if the little gasket for the battery wears out or is damaged it will leak. cleaning it with a wet cloth or quick rinse of the elastic while keeping the computer dry might be better?
I'm in Southern California
HCB is offline  
Old 05-11-16, 04:18 AM
  #13  
RobertL
Senior Member
 
Join Date: Feb 2011
Location: Maple Grove, MN
Posts: 561
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 4 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by HCB View Post
Garmin customer service is excellent. Their product, thats a different matter. I'm already on my third Garmin 520.
Garmin has been pretending to work for three years now to get the Edge 810 turn by turn navigation to work problem free. After three years of failure on Garmin's part I have come around to thinking that they know what's wrong with the Edge 810 they just refuse to take the financial hit to fix or replace their customer's Edge 810's and are just running out the clock until no one cares.
RobertL is offline  
Old 05-11-16, 04:49 AM
  #14  
GlennR
On Your Left
Thread Starter
 
GlennR's Avatar
 
Join Date: Nov 2011
Location: Long Island, New York, USA
Posts: 8,252

Bikes: Trek Emonda SLR, Sram eTap, Zipp 303

Mentioned: 34 Post(s)
Tagged: 0 Thread(s)
Quoted: 2911 Post(s)
Liked 2,259 Times in 1,106 Posts
Originally Posted by Jakedatc View Post
I wonder if in the shower is a bit too much? i expect they are water resistant not water proof. and if the little gasket for the battery wears out or is damaged it will leak. cleaning it with a wet cloth or quick rinse of the elastic while keeping the computer dry might be better?
I remove the HRM and only wear the strap in the shower.

D'oh.
GlennR is offline  
Old 05-11-16, 04:52 AM
  #15  
Bah Humbug
serious cyclist
 
Bah Humbug's Avatar
 
Join Date: Apr 2009
Location: Austin
Posts: 17,468

Bikes: S1, R2, P2

Mentioned: 115 Post(s)
Tagged: 1 Thread(s)
Quoted: 6902 Post(s)
Liked 2,160 Times in 1,155 Posts
Originally Posted by Jakedatc View Post
I wonder if in the shower is a bit too much? i expect they are water resistant not water proof. and if the little gasket for the battery wears out or is damaged it will leak. cleaning it with a wet cloth or quick rinse of the elastic while keeping the computer dry might be better?
Tri geeks have to swim in them for every race and they're supposed to stand up to that use.
Bah Humbug is offline  
Old 05-11-16, 05:35 AM
  #16  
Campag4life
Voice of the Industry
 
Campag4life's Avatar
 
Join Date: May 2007
Posts: 12,572
Mentioned: 18 Post(s)
Tagged: 0 Thread(s)
Quoted: 1187 Post(s)
Likes: 0
Liked 6 Times in 6 Posts
Originally Posted by HCB View Post
Garmin customer service is excellent. Their product, thats a different matter. I'm already on my third Garmin 520.
You gotta keep it out of the bathtub.
Campag4life is offline  
Old 05-11-16, 05:59 AM
  #17  
Square Wheels
Banned.
 
Join Date: May 2013
Posts: 275

Bikes: 2013 Specialized Roubaix SL4 Expert Compact

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 23 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
I love good customer support stories, I also really like Garmin.
I have a Garmin 1000, Vector 2 pedals, vivofit (original), Fenix2 for running, Virb EX and I'm sure other Garmin things I forgot about. I love having all of my data in one pace.
Square Wheels is offline  
Old 05-11-16, 08:59 AM
  #18  
SpeshulEd 
Senior Member
 
SpeshulEd's Avatar
 
Join Date: Feb 2013
Location: Phoenix, AZ
Posts: 8,089
Mentioned: 10 Post(s)
Tagged: 0 Thread(s)
Quoted: 686 Post(s)
Likes: 0
Liked 3 Times in 3 Posts
Hmm, I had one that just started doing something similar but had a backup monitor so didn't pay any attention and just tossed the old one in a drawer. Maybe I should call, having another backup wouldn't be a bad thing.
__________________
Hey guys, lets go play bikes! Strava

SpeshulEd is offline  
Old 05-11-16, 04:20 PM
  #19  
I <3 Robots
Senior Member
 
I <3 Robots's Avatar
 
Join Date: Apr 2010
Location: So Cal
Posts: 1,657

Bikes: Cervelo S2, Workswell 062, Banshee Spitfire

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 3 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
I've found that Garmin support is hit or miss depending on the rep you get. I've gotten warrantied on units where the warranty has expired and times where they did not want to give me anything short of sending my unit back and a 20% discount on a full MSRP 810.
I <3 Robots is offline  
Old 05-11-16, 10:54 PM
  #20  
FIVE ONE SIX
SpIn SpIn SuGaR!
 
FIVE ONE SIX's Avatar
 
Join Date: Aug 2005
Location: Long Island, NY
Posts: 2,078
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 15 Post(s)
Likes: 0
Liked 1 Time in 1 Post
Originally Posted by Bah Humbug View Post
Tri geeks have to swim in them for every race and they're supposed to stand up to that use.
the regular Garmin heart rate strap and their Tri heart rate straps (they make one specifically for running and one specific for swimming) are completely different units...
FIVE ONE SIX is offline  
Old 05-12-16, 06:04 AM
  #21  
Bah Humbug
serious cyclist
 
Bah Humbug's Avatar
 
Join Date: Apr 2009
Location: Austin
Posts: 17,468

Bikes: S1, R2, P2

Mentioned: 115 Post(s)
Tagged: 1 Thread(s)
Quoted: 6902 Post(s)
Liked 2,160 Times in 1,155 Posts
Originally Posted by FIVE ONE SIX View Post
the regular Garmin heart rate strap and their Tri heart rate straps (they make one specifically for running and one specific for swimming) are completely different units...
The tri-specific straps are new. Tri geeks have swum in all the Garmin straps back to the classic "hard" strap. I swam a ton in the original soft-strap, along with their classic original "HRM" unit before they added run dynamics and swimming and all that.
Bah Humbug is offline  
Old 05-18-16, 06:37 PM
  #22  
Day Early
Junior Member
 
Join Date: May 2016
Posts: 9
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
If that replacement doesn't work, check out the guru of electronics / biking gear: DC Rainmaker's web site. Great stuff. And he'll answer your question if it has wide appeal.
Day Early is offline  
Related Topics
Thread
Thread Starter
Forum
Replies
Last Post
Jixr
Electronics, Lighting, & Gadgets
1
10-05-17 10:35 AM
CanadianBiker32
Electronics, Lighting, & Gadgets
5
11-29-16 01:50 AM
bobthib
Fifty Plus (50+)
12
12-07-11 05:59 PM
Mxfarm
Electronics, Lighting, & Gadgets
6
07-06-11 02:58 PM
Racer Ex
Road Cycling
16
06-13-11 08:31 AM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service - Do Not Sell My Personal Information -

Copyright © 2021 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.