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The Bikes Direct Customer Satisfaction Poll

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Road Cycling “It is by riding a bicycle that you learn the contours of a country best, since you have to sweat up the hills and coast down them. Thus you remember them as they actually are, while in a motor car only a high hill impresses you, and you have no such accurate remembrance of country you have driven through as you gain by riding a bicycle.” -- Ernest Hemingway
View Poll Results: My Experience with Bikes Direct was...
Very positive, great value, they delivered the goods
119
74.38%
Great value, but they were a major pain to deal with
6
3.75%
OK value, quality of product not so great
20
12.50%
Lame value, lame experience all the way around
15
9.38%
Voters: 160. You may not vote on this poll

The Bikes Direct Customer Satisfaction Poll

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Old 05-17-08 | 02:51 PM
  #1  
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From: Chester, NY

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The Bikes Direct Customer Satisfaction Poll

Did you buy a bike from BD? Are you happy or not? Answer the poll. Discuss.
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Old 05-17-08 | 02:53 PM
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Carbon tubular wheelset. Satisfied.
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Old 05-17-08 | 02:55 PM
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Originally Posted by orcanova
Carbon tubular wheelset. Satisfied.
Don't F up my statistics, answer the poll.
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Old 05-17-08 | 02:57 PM
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Old 05-17-08 | 03:01 PM
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Originally Posted by patentcad
Don't F up my statistics, answer the poll.
I didn't see the poll part, you monkey...

So I answered it now....
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Old 05-17-08 | 03:35 PM
  #6  
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Lame survey, you need an odd number of choices, a neutral with equal numbers of positives and negatives on either side. Your results will be skewed, but then again, so are most BD owners.
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Old 05-17-08 | 03:44 PM
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Originally Posted by iab
Lame survey, you need an odd number of choices, a neutral with equal numbers of positives and negatives on either side. Your results will be skewed, but then again, so are most BD owners.
My entire being is skewed.

I answer only to my Shillmaster, Mike of BD.
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Old 05-17-08 | 03:49 PM
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Originally Posted by patentcad
My entire being is skewed.

I answer only to my Shillmaster,
Mike of BD.
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Old 05-17-08 | 04:28 PM
  #9  
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From: Minneapolis

Bikes: Moots Vamoots RCS, Serotta Ti, Felt F55, Surly Ogre

I bought a mountain bike from BD and once I got everything tuned (disk brakes suck to adjust) it was a great bike. Took it for a ride today and got it all muddy; it was a fantastic ride and I have no complaints.
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Old 05-17-08 | 04:32 PM
  #10  
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From: Lexington KY

Bikes: 1970s or 80s concord pacer, 2007 dawes roadbike, 2005 raleigh supercourse

my first road bike was a dawes lightening something or other, and while it was very inexpensive, that is reflected in the components. has resulted in several hi speed dropped chains, one resulting in a crash.

when i got really serious about riding, abotu 2 months later, i bought a raleigh and havnt looked back. i stuck some bmx platforms on the dawes and use it as my beater when i dont feel like riding the fixed gear.
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Old 05-17-08 | 04:39 PM
  #11  
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More options:

Very positive, great value, they delivered the goods, and my LBS did the rest*
Great value, but they were a major pain to deal with, and my LBS did the rest*
OK value, quality of product not so great, and my LBS did the rest*
Lame value, lame experience all the way around, and my LBS did the rest*

*includes complete disassembly, frame alignment, frame prep, replaced rear derailleur hanger and bottom bracket, did a professional fitting and replaced bar, stem, seatpost. I also had to buy aftermarket Shimano Ultegra brakes, crankset, chain, cassette, front derailleur and headset so I could be 'full Ultegra' as advertised. All this since I couldn't send the shoddily assembled bike back in a pre-paid UPS box, no questioned asked.

Added: But I have the satisfaction of riding the same bike that has won many Tours de France

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Old 05-17-08 | 04:59 PM
  #12  
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From: Sacramento, CA

Bikes: S-Works SL3 Tarmac, Allez E5, Leader 735TT, others

i voted for my friend that doesnt post on here.

in fact, i have 2 friends that bought BD bikes and both are very happy with them.
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Old 05-17-08 | 08:44 PM
  #13  
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Joined: Mar 2007
Posts: 155
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From: Central NC

Bikes: Dawes LT1000, Mercier Draco

My first road bike was a cheapo Dawes Lightning 1000, with cheap components, wheels, saddle, ect. I still have it and it rides pretty well for a $369 bike. I've put over 3,500 miles on it, including four centuries. The Sora shifters have performed and held up remarkebly well, to be so low-end.

My second bike is a Mercier Draco with carbon seatpost, forks and completely outfitted with DA drivetrain and brakes. It came with a 12-25 cassette, instead of the advertised 12-27. I e-mailed Mike, and he immediately swapped it out, with no problem. I have 1,624 miles on it, and am very pleased with it. Nice bike for $1495. None of the LBS's had anything outfitted with DA. Not even their high-end bikes at over $3000!!
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Old 05-17-08 | 09:11 PM
  #14  
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From: Bring warm clothing!

Bikes: Colnago Dream, Kestrel Evoke, Giant XTC Hardtail

Originally Posted by rufvelo
More options:

Very positive, great value, they delivered the goods, and my LBS did the rest*
Great value, but they were a major pain to deal with, and my LBS did the rest*
OK value, quality of product not so great, and my LBS did the rest*
Lame value, lame experience all the way around, and my LBS did the rest*

*includes complete disassembly, frame alignment, frame prep, replaced rear derailleur hanger and bottom bracket, did a professional fitting and replaced bar, stem, seatpost. I also had to buy aftermarket Shimano Ultegra brakes, crankset, chain, cassette, front derailleur and headset so I could be 'full Ultegra' as advertised. All this since I couldn't send the shoddily assembled bike back in a pre-paid UPS box, no questioned asked.

Added: But I have the satisfaction of riding the same bike that has won many Tours de France


None of my business but why weren't you able to return the bike after unboxing it and finding it didn't have all the Ultegra components you thought you were getting? The non Ultegra crankset, brakes and front derailluer would have been noticable as soon as it was out of the box without disassembly at the LBS. Just wondering.
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Old 05-17-08 | 10:25 PM
  #15  
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From: Austin, TX
Originally Posted by rufvelo
More options:

Very positive, great value, they delivered the goods, and my LBS did the rest*
Great value, but they were a major pain to deal with, and my LBS did the rest*
OK value, quality of product not so great, and my LBS did the rest*
Lame value, lame experience all the way around, and my LBS did the rest*

*includes complete disassembly, frame alignment, frame prep, replaced rear derailleur hanger and bottom bracket, did a professional fitting and replaced bar, stem, seatpost. I also had to buy aftermarket Shimano Ultegra brakes, crankset, chain, cassette, front derailleur and headset so I could be 'full Ultegra' as advertised. All this since I couldn't send the shoddily assembled bike back in a pre-paid UPS box, no questioned asked.

Added: But I have the satisfaction of riding the same bike that has won many Tours de France

You'd be surprised how many name brand bikes arrive at the bike shop in similar condition.
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Old 05-17-08 | 10:28 PM
  #16  
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From: Miami

Bikes: Felt f4c, Felt RXC, Guerciotti Khaybar,Guerciotti EM-2, Cervelo P-3.

I wish this poll was public, I bet the Bd shills probably created multiple user accounts.
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Old 05-17-08 | 10:41 PM
  #17  
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From: North Metro, MN

Bikes: 2013 Cannondale Synapse 5 105, 2013 Giant Escape 3

Haven't bought a bike from them, but just perusing, it seems like the frame sizes are limited, thereby making it difficult to purchase, even if I wanted to.
Sorry for not voting and screwing your skewing.
Seems like the Kestrel is the deal of the century,
but no sizes to fit and terrible copper color choice.

S.
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Old 05-18-08 | 03:20 AM
  #18  
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From: Someplace trying to figure it out

Bikes: Cannondale EVO, CAAD9, Giant cross bike.

Originally Posted by ravenmore
You'd be surprised how many name brand bikes arrive at the bike shop in similar condition.
Do you work in a bike shop?
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Old 05-18-08 | 03:25 AM
  #19  
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Originally Posted by Ih8lucky13
I wish this poll was public, I bet the Bd shills probably created multiple user accounts.
I wonder how many poll responses are simply BD bashing? Like your own post for example.
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Old 05-18-08 | 05:10 AM
  #20  
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From: Buffalo, NY

Bikes: IRO Jamie Roy, Motobecane Le Champion Titanium

Originally Posted by patentcad
I wonder how many poll responses are simply BD bashing? Like your own post for example.
+1

I was going to reply asking how many of the seven (at this point) people who voted lame actually bought a bike from them. I bought mine yesterday so I will be able to vote soon.
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Old 05-18-08 | 05:13 AM
  #21  
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Old 05-18-08 | 05:22 AM
  #22  
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Originally Posted by rufvelo
I also had to buy aftermarket Shimano Ultegra brakes, crankset, chain, cassette, front derailleur and headset so I could be 'full Ultegra' as advertised.
That's BS - Mike lists the components. In all the BD bashing around here, I've heard of ONE substitution - a bottom bracket.
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Old 05-18-08 | 05:25 AM
  #23  
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From: Pixxxburgh, PA
Along the same lines as "Carbon tubular wheelset. Satisfied..."

Bottecchia CF groupbuy frame. Very happy.
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Old 05-18-08 | 06:17 AM
  #24  
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From: Miami

Bikes: Felt f4c, Felt RXC, Guerciotti Khaybar,Guerciotti EM-2, Cervelo P-3.

Originally Posted by patentcad
I wonder how many poll responses are simply BD bashing? Like your own post for example.
Where was da bashing?
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Old 05-18-08 | 06:36 AM
  #25  
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From: Austin, TX

Bikes: 2019 Reven Voltage, 2007 Kestrel RT700 & Univega MB hard front/tail and is 27 years old.

RT700 Holiday buy. Came with damaged RD and Mike replaced. After my LBS tuned, great bike and value.
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