View Poll Results: My Experience with Bikes Direct was...
Very positive, great value, they delivered the goods



119
74.38%
Great value, but they were a major pain to deal with



6
3.75%
OK value, quality of product not so great



20
12.50%
Lame value, lame experience all the way around



15
9.38%
Voters: 160. You may not vote on this poll
The Bikes Direct Customer Satisfaction Poll
#1
Thread Starter
Peloton Shelter Dog
Joined: Nov 2005
Posts: 90,508
Likes: 32
From: Chester, NY
Bikes: 2017 Scott Foil, 2016 Scott Addict SL, 2018 Santa Cruz Blur CC MTB
The Bikes Direct Customer Satisfaction Poll
Did you buy a bike from BD? Are you happy or not? Answer the poll. Discuss.
#3
Thread Starter
Peloton Shelter Dog
Joined: Nov 2005
Posts: 90,508
Likes: 32
From: Chester, NY
Bikes: 2017 Scott Foil, 2016 Scott Addict SL, 2018 Santa Cruz Blur CC MTB
#7
Thread Starter
Peloton Shelter Dog
Joined: Nov 2005
Posts: 90,508
Likes: 32
From: Chester, NY
Bikes: 2017 Scott Foil, 2016 Scott Addict SL, 2018 Santa Cruz Blur CC MTB
#9
Senior Member
Joined: Jan 2007
Posts: 549
Likes: 42
From: Minneapolis
Bikes: Moots Vamoots RCS, Serotta Ti, Felt F55, Surly Ogre
I bought a mountain bike from BD and once I got everything tuned (disk brakes suck to adjust) it was a great bike. Took it for a ride today and got it all muddy; it was a fantastic ride and I have no complaints.
#10
Senior Member
Joined: Sep 2007
Posts: 874
Likes: 0
From: Lexington KY
Bikes: 1970s or 80s concord pacer, 2007 dawes roadbike, 2005 raleigh supercourse
my first road bike was a dawes lightening something or other, and while it was very inexpensive, that is reflected in the components. has resulted in several hi speed dropped chains, one resulting in a crash.
when i got really serious about riding, abotu 2 months later, i bought a raleigh and havnt looked back. i stuck some bmx platforms on the dawes and use it as my beater when i dont feel like riding the fixed gear.
when i got really serious about riding, abotu 2 months later, i bought a raleigh and havnt looked back. i stuck some bmx platforms on the dawes and use it as my beater when i dont feel like riding the fixed gear.
#11
More options:
Very positive, great value, they delivered the goods, and my LBS did the rest*
Great value, but they were a major pain to deal with, and my LBS did the rest*
OK value, quality of product not so great, and my LBS did the rest*
Lame value, lame experience all the way around, and my LBS did the rest*
*includes complete disassembly, frame alignment, frame prep, replaced rear derailleur hanger and bottom bracket, did a professional fitting and replaced bar, stem, seatpost. I also had to buy aftermarket Shimano Ultegra brakes, crankset, chain, cassette, front derailleur and headset so I could be 'full Ultegra' as advertised. All this since I couldn't send the shoddily assembled bike back in a pre-paid UPS box, no questioned asked.
Added: But I have the satisfaction of riding the same bike that has won many Tours de France
Very positive, great value, they delivered the goods, and my LBS did the rest*
Great value, but they were a major pain to deal with, and my LBS did the rest*
OK value, quality of product not so great, and my LBS did the rest*
Lame value, lame experience all the way around, and my LBS did the rest*
*includes complete disassembly, frame alignment, frame prep, replaced rear derailleur hanger and bottom bracket, did a professional fitting and replaced bar, stem, seatpost. I also had to buy aftermarket Shimano Ultegra brakes, crankset, chain, cassette, front derailleur and headset so I could be 'full Ultegra' as advertised. All this since I couldn't send the shoddily assembled bike back in a pre-paid UPS box, no questioned asked.
Added: But I have the satisfaction of riding the same bike that has won many Tours de France
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Last edited by rufvelo; 05-17-08 at 04:43 PM.
#13
Senior Member
Joined: Mar 2007
Posts: 155
Likes: 0
From: Central NC
Bikes: Dawes LT1000, Mercier Draco
My first road bike was a cheapo Dawes Lightning 1000, with cheap components, wheels, saddle, ect. I still have it and it rides pretty well for a $369 bike. I've put over 3,500 miles on it, including four centuries. The Sora shifters have performed and held up remarkebly well, to be so low-end.
My second bike is a Mercier Draco with carbon seatpost, forks and completely outfitted with DA drivetrain and brakes. It came with a 12-25 cassette, instead of the advertised 12-27. I e-mailed Mike, and he immediately swapped it out, with no problem. I have 1,624 miles on it, and am very pleased with it. Nice bike for $1495. None of the LBS's had anything outfitted with DA. Not even their high-end bikes at over $3000!!
My second bike is a Mercier Draco with carbon seatpost, forks and completely outfitted with DA drivetrain and brakes. It came with a 12-25 cassette, instead of the advertised 12-27. I e-mailed Mike, and he immediately swapped it out, with no problem. I have 1,624 miles on it, and am very pleased with it. Nice bike for $1495. None of the LBS's had anything outfitted with DA. Not even their high-end bikes at over $3000!!
#14
Senior Member
Joined: Sep 2005
Posts: 2,443
Likes: 1
From: Bring warm clothing!
Bikes: Colnago Dream, Kestrel Evoke, Giant XTC Hardtail
More options:
Very positive, great value, they delivered the goods, and my LBS did the rest*
Great value, but they were a major pain to deal with, and my LBS did the rest*
OK value, quality of product not so great, and my LBS did the rest*
Lame value, lame experience all the way around, and my LBS did the rest*
*includes complete disassembly, frame alignment, frame prep, replaced rear derailleur hanger and bottom bracket, did a professional fitting and replaced bar, stem, seatpost. I also had to buy aftermarket Shimano Ultegra brakes, crankset, chain, cassette, front derailleur and headset so I could be 'full Ultegra' as advertised. All this since I couldn't send the shoddily assembled bike back in a pre-paid UPS box, no questioned asked.
Added: But I have the satisfaction of riding the same bike that has won many Tours de France

Very positive, great value, they delivered the goods, and my LBS did the rest*
Great value, but they were a major pain to deal with, and my LBS did the rest*
OK value, quality of product not so great, and my LBS did the rest*
Lame value, lame experience all the way around, and my LBS did the rest*
*includes complete disassembly, frame alignment, frame prep, replaced rear derailleur hanger and bottom bracket, did a professional fitting and replaced bar, stem, seatpost. I also had to buy aftermarket Shimano Ultegra brakes, crankset, chain, cassette, front derailleur and headset so I could be 'full Ultegra' as advertised. All this since I couldn't send the shoddily assembled bike back in a pre-paid UPS box, no questioned asked.
Added: But I have the satisfaction of riding the same bike that has won many Tours de France

None of my business but why weren't you able to return the bike after unboxing it and finding it didn't have all the Ultegra components you thought you were getting? The non Ultegra crankset, brakes and front derailluer would have been noticable as soon as it was out of the box without disassembly at the LBS. Just wondering.
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#15
More options:
Very positive, great value, they delivered the goods, and my LBS did the rest*
Great value, but they were a major pain to deal with, and my LBS did the rest*
OK value, quality of product not so great, and my LBS did the rest*
Lame value, lame experience all the way around, and my LBS did the rest*
*includes complete disassembly, frame alignment, frame prep, replaced rear derailleur hanger and bottom bracket, did a professional fitting and replaced bar, stem, seatpost. I also had to buy aftermarket Shimano Ultegra brakes, crankset, chain, cassette, front derailleur and headset so I could be 'full Ultegra' as advertised. All this since I couldn't send the shoddily assembled bike back in a pre-paid UPS box, no questioned asked.
Added: But I have the satisfaction of riding the same bike that has won many Tours de France

Very positive, great value, they delivered the goods, and my LBS did the rest*
Great value, but they were a major pain to deal with, and my LBS did the rest*
OK value, quality of product not so great, and my LBS did the rest*
Lame value, lame experience all the way around, and my LBS did the rest*
*includes complete disassembly, frame alignment, frame prep, replaced rear derailleur hanger and bottom bracket, did a professional fitting and replaced bar, stem, seatpost. I also had to buy aftermarket Shimano Ultegra brakes, crankset, chain, cassette, front derailleur and headset so I could be 'full Ultegra' as advertised. All this since I couldn't send the shoddily assembled bike back in a pre-paid UPS box, no questioned asked.
Added: But I have the satisfaction of riding the same bike that has won many Tours de France

#17
Redefining Lazy
Joined: Apr 2008
Posts: 1,923
Likes: 0
From: North Metro, MN
Bikes: 2013 Cannondale Synapse 5 105, 2013 Giant Escape 3
Haven't bought a bike from them, but just perusing, it seems like the frame sizes are limited, thereby making it difficult to purchase, even if I wanted to.
Sorry for not voting and screwing your skewing.
Seems like the Kestrel is the deal of the century,
but no sizes to fit and terrible copper color choice.
S.
Sorry for not voting and screwing your skewing.
Seems like the Kestrel is the deal of the century,
but no sizes to fit and terrible copper color choice.
S.
#18
Senior Member

Joined: Oct 2002
Posts: 10,664
Likes: 7
From: Someplace trying to figure it out
Bikes: Cannondale EVO, CAAD9, Giant cross bike.
#19
Thread Starter
Peloton Shelter Dog
Joined: Nov 2005
Posts: 90,508
Likes: 32
From: Chester, NY
Bikes: 2017 Scott Foil, 2016 Scott Addict SL, 2018 Santa Cruz Blur CC MTB
#20
Junior Member
Joined: Jan 2006
Posts: 17
Likes: 0
From: Buffalo, NY
Bikes: IRO Jamie Roy, Motobecane Le Champion Titanium
#22
That's BS - Mike lists the components. In all the BD bashing around here, I've heard of ONE substitution - a bottom bracket.
__________________
ElJamoquio didn't hate the world, per se; he was just constantly disappointed by humanity.
#24
The Truth
Joined: Apr 2006
Posts: 2,289
Likes: 0
From: Miami
Bikes: Felt f4c, Felt RXC, Guerciotti Khaybar,Guerciotti EM-2, Cervelo P-3.







