Giant Warrant issue on brand new bike
#26
Clark W. Griswold
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So you got a bike it has a minor issue, Giant has offered to cover the labor to fix the issue which does not effect the safety of the frame what else is needed? They also offered a second option of another frame which is also fine and is probably all they have. Either one is a fine solution, not sure why it has to be so crazy?
Using a rivnut setter isn't hard and isn't a specialized process probably most decent mechanics could do it and probably all if they had the tool and read the instructions. It is also not a slow process or a damaging process (potentially getting the old rivet out could be but then it is a new frame from Giant so either way you are covered)
Using a rivnut setter isn't hard and isn't a specialized process probably most decent mechanics could do it and probably all if they had the tool and read the instructions. It is also not a slow process or a damaging process (potentially getting the old rivet out could be but then it is a new frame from Giant so either way you are covered)
#27
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I could look it up, but the last time I had a spinning rivnut repaired by my shop, I think it was less than $30.
#28
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Should not be a problem just like with cars as long as the other store is an authorized dealer. But again, the first step is reading the warranty.
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#29
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My guess is that Giant does not have any 2021 frames available, hence the 2020 frame offer. I wrench for a Giant dealer and we can't get any Revolts, and don't expect to see them until fall at the earliest.
I have never had to rivnut a carbon frame, but have done aluminum plenty of times and it is not too difficult after the bolt is removed. Certainly takes more than 5 minutes to do.
I have never had to rivnut a carbon frame, but have done aluminum plenty of times and it is not too difficult after the bolt is removed. Certainly takes more than 5 minutes to do.
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Maybe I'm describing the problem wrong. The bolt cannot be removed. When you attempt to tighten or loosen the bolt, it just spins with the rivnut. The video makes the repair look easy, but in this case with the bolt fixed in place it looks like the repair requires drilling out the bolt.
#31
For The Fun of It
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This one seems pretty simple to me. Give the shop an opportunity to fix it. If they can't go back to Giant to discuss options.
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I'd take that bet. I've never heard of anyone being dumb enough to use thread-locking compound on a water bottle screw, and it's clear from the responses here that spinning rivnuts represent a fairly common problem. Again, for those who haven't done so, consider taking a few minutes to remove your bottle cage bolts and grease the threads, if you don't know for sure that they're already greased.
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#33
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I'd take that bet. I've never heard of anyone being dumb enough to use thread-locking compound on a water bottle screw, and it's clear from the responses here that spinning rivnuts represent a fairly common problem. Again, for those who haven't done so, consider taking a few minutes to remove your bottle cage bolts and grease the threads, if you don't know for sure that they're already greased.
A few possible reasons for the issue on this brand new bike. 1. Factory tightened down the bolts too tlght. 2. Improperly set rivnut and/or damaged rivnut (cross threaded,etc.) or 3. Carbon layup out of tolerance, too thin around rivnut area so it didn't grip as expected. So far it's been nearly 2 weeks now and no updates from Giant. I spoke with another local carbon frame repair specialist that claimed that the carbon around the rivnut is likely the problem (too thin, scenario 3) which caused the rivnut to spin and also mentioned that if the rivnut could be tightened it would likely spin again and suggested that it be drilled out and a new one installed to the tune of $275 and a possible 1 month back log for him to get to it. I've owned 5 Giants (3 purchased new) and really like them but this has been a real pain.