So last week my Park bike repair stand broke. I emailed them and they sent me back this one sentence response:

"Sorry about the problem, we will send a new part."

I got the part within a week.

Park tools may be a bit more expensive than others, but they stood behind their produce (edit: product, not produce). Just thought I would share.

mmmmm ... fruits and vegetables.

nice! glad to hear they didn't give you the runaround. let me know when you're gonna get started on the new build. beers will be dranken.

product=produce I really need to spell check myself

park tools does kick ass though...

hmm. park took all the jesus stuff off their website.

good move on their part.

i love when companies stand behind their products like that. that's the best benefit of buying higher-end stuff, when it breaks it's taken care of rather a snappy, "we don't have a warantee / the warantee doesn't cover that."

park tools' website owns.

nice to know their customer service does too...

fsnl
sparky

Park is great, but I wish they'd improve their tire levers (awful plastic that bends goofy) and their lockring tool (ugh, it's awful).

so, Park, if you're listening, keep up the good work (and spend some time on these tools please! I'd use them all the time)

Lockring tool sucks.
The Professional Mechanic Floor Pump is the most amazing thing I've ever handled.

naked ladies are better.

+aliens

Not as good as naked teadoggg.

I am in total agreement... I would go so far as to say they are my favorite thing to handle.