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Originally Posted by bmontgomery87
(Post 17771038)
Recent discussion made me walk downstairs to examine my new 725. Sure enough it's cracked. I'll be contacting leader today and will update with how the process goes.
Sal said so himself right here. |
You mustve worked on a lot of the bikes I saw on instagram with this crack too. Just saw one last week and of course a team rider was trying to justify it.
I just expect it to be replaced. I think it's beyond ridiculous that their policy is going to require me to pay shipping charges. So because of their poor design I'm probably out of well over 100 dollars by the time I have my parts pulled, ship it back, Then pay the local shop to press my headset. I've spent the last year being a leader fanboy. I just hope they make this right |
Originally Posted by bmontgomery87
(Post 17771490)
You mustve worked on a lot of the bikes I saw on instagram with this crack too. Just saw one last week and of course a team rider was trying to justify it.
I just expect it to be replaced. I think it's beyond ridiculous that their policy is going to require me to pay shipping charges. So because of their poor design I'm probably out of well over 100 dollars by the time I have my parts pulled, ship it back, Then pay the local shop to press my headset. I've spent the last year being a leader fanboy. I just hope they make this right |
Originally Posted by TejanoTrackie
(Post 17771504)
But what's the point of replacing it if the problem will no doubt repeat itself ? If it were me I'd just ask for a straight up refund, and offer to send them a video of you destroying the frame.
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I'm asking but I don't see it happening. If it were newer I'd contact paypal but I've had it for 5 months so I'd say my time is long gone.
I'd like to put it towards a 722 or something without the design flaw. I love my other leader, this was just an awful idea. |
Tell them you want a 2015 Renovatio.
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. Their policy does say they'll give you store credit but I'd be afraid of just ending up out of even more money.
I'm going to be nice and civil until I actually hear back from them and I'll go from there. |
Originally Posted by bmontgomery87
(Post 17771490)
You mustve worked on a lot of the bikes I saw on instagram with this crack too. Just saw one last week and of course a team rider was trying to justify it.
I just expect it to be replaced. I think it's beyond ridiculous that their policy is going to require me to pay shipping charges. So because of their poor design I'm probably out of well over 100 dollars by the time I have my parts pulled, ship it back, Then pay the local shop to press my headset. I've spent the last year being a leader fanboy. I just hope they make this right |
Here's my Cretin: 2015 Leader Cretin - Pedal Room
I tried uploading images right here, but the upload kept failing. Ergo, the pedal room link. |
Originally Posted by AlexGS1
(Post 17776878)
When they sent my replacement ( 721 for the cracked 725), they sent me a return label and I paid no shipping charges.
how long did it take them to respond? I sent am email over the weekend and another today. |
Originally Posted by bmontgomery87
(Post 17776945)
hopefully it works out that way for me.
how long did it take them to respond? I sent am email over the weekend and another today. |
Originally Posted by Euthyphro
(Post 17776928)
Here's my Cretin: 2015 Leader Cretin - Pedal Room
I tried uploading images right here, but the upload kept failing. Ergo, the pedal room link. |
Originally Posted by TejanoTrackie
(Post 17776976)
Very clean build. :thumb:
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Originally Posted by Euthyphro
(Post 17776984)
I can't decide if I want a black chain or not.
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+1 on gold chain. Always nice to have that hint of contrast on a bike.
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I hadn't considered a gold chain. I'll keep it in mind.
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Originally Posted by Scrodzilla
(Post 17771526)
Tell them you want a 2015 Renovatio.
seems like their PC collaborations are fairly well built |
It took a few emails but I got in touch with leader and am happy with the customer service I've received.
Hopefully all will be resolved shortly. |
3 Attachment(s)
I've got a cracked 725 too. Im going to try to get store credit and get a kagero because I don't want to get a cure or cretin and it's the only other bike they still have in my size. Plus I think the kagero is sexy.
http://bikeforums.net/attachment.php...hmentid=450729http://bikeforums.net/attachment.php...hmentid=450730http://bikeforums.net/attachment.php...hmentid=450731 |
Originally Posted by leftsinkhandle
(Post 17796737)
I've got a cracked 725 too. Im going to try to get store credit and get a kagero because I don't want to get a cure or cretin and it's the only other bike they still have in my size. Plus I think the kagero is sexy.
http://bikeforums.net/attachment.php...hmentid=450729http://bikeforums.net/attachment.php...hmentid=450730http://bikeforums.net/attachment.php...hmentid=450731
Originally Posted by LeaderBike
(Post 17705282)
Dave you know very well this was isolated and unfortunately yours were shipped early because you are local, to you with some parts missing. Since then we have not had any issues. We did take care of the handful of customers who you sold a Leader to with the correct parts in the seat clamp and they are quite pleased. We have sold many of these frames with no issues at all. Lets not make this personal.
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Originally Posted by leftsinkhandle
(Post 17796737)
I've got a cracked 725 too. Im going to try to get store credit and get a kagero because I don't want to get a cure or cretin and it's the only other bike they still have in my size. Plus I think the kagero is sexy.
http://bikeforums.net/attachment.php...hmentid=450729http://bikeforums.net/attachment.php...hmentid=450730http://bikeforums.net/attachment.php...hmentid=450731 According to their Instagram post, they are going to be restocking the 721. May be a good alternative to spending double what you've already given them on a Kagero. Either way, perhaps its a sign that they're going to quit doubling down on the 725/735, as that hasn't been a good look. |
Originally Posted by AlexGS1
(Post 17798367)
According to their Instagram post, they are going to be restocking the 721. May be a good alternative to spending double what you've already given them on a Kagero. Either way, perhaps its a sign that they're going to quit doubling down on the 725/735, as that hasn't been a good look.
I considered upgrading to a kagero but didn't want to spend another 400 on a leader frame. if you're willing to try another 725 they're supposed to have a polished aluminum out this month. I'd go with a 721 if the wait isn't long. I've got a new 725 on the way that I may sell. Haven't decided yet. |
Originally Posted by bmontgomery87
(Post 17800012)
This.
I considered upgrading to a kagero but didn't want to spend another 400 on a leader frame. if you're willing to try another 725 they're supposed to have a polished aluminum out this month. I'd go with a 721 if the wait isn't long. I've got a new 725 on the way that I may sell. Haven't decided yet. |
Originally Posted by leftsinkhandle
(Post 17800136)
I wonder if they do have the 725 fixed even if it is with a small washer.
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Originally Posted by leftsinkhandle
(Post 17800136)
I've really got my mind set on getting a kagero. I don't want to get a 721 because I feel like it is a down grade, I read what scrod said about it actually being a better bike. Still warrantying a frame and getting something of lesser value just leaves a bad taste in my mouth..
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