Shipping Bike UPS : CAUTION!
#1
Shipping Bike UPS : CAUTION!
We fly to Seattle on Wednesday (from San Diego) to begin our tour.
A few weeks ago I used the shipping calculator on the UPS web site to check the cost and shipping time to get our bikes there using the less expensive UPS Ground. The site told me to deliver them to the UPS service center this morning (Saturday).
Just to be safe I took them in yesterday (Friday). When I got there they told me I was far too late AND even if I had brought them early enough, the fee for my bike alone would have been $298.
I nearly fell over. Six months ago I had shipped a bike to Berkley I had sold through eBay from this UPS Service Center for $26. No amount of polite, friendly prodding helped. After remeasuring the box the price went down to $190, still far too high.
Fortunately we are flying Southwest...they have a great bike policy...fifty bucks per bike and they still allow three hefty checked bags (not that we'll need it).
The moral of the story: Do not trust the UPS web site calculator.
A few weeks ago I used the shipping calculator on the UPS web site to check the cost and shipping time to get our bikes there using the less expensive UPS Ground. The site told me to deliver them to the UPS service center this morning (Saturday).
Just to be safe I took them in yesterday (Friday). When I got there they told me I was far too late AND even if I had brought them early enough, the fee for my bike alone would have been $298.
I nearly fell over. Six months ago I had shipped a bike to Berkley I had sold through eBay from this UPS Service Center for $26. No amount of polite, friendly prodding helped. After remeasuring the box the price went down to $190, still far too high.
Fortunately we are flying Southwest...they have a great bike policy...fifty bucks per bike and they still allow three hefty checked bags (not that we'll need it).
The moral of the story: Do not trust the UPS web site calculator.
#3
Hooked on Touring


Joined: Mar 2004
Posts: 3,022
Likes: 356
From: Wyoming
First - you need to remind all UPS supervisors that UPS got its start as a bicycle delivery service.
Second - Yeah, their bike oversize charges are extortion. But they still offer reasonable rates - very reasonable - for business to business - so you need to ship LBS to LBS.
Second - Yeah, their bike oversize charges are extortion. But they still offer reasonable rates - very reasonable - for business to business - so you need to ship LBS to LBS.
#4
Senior Member
Joined: Aug 2005
Posts: 2,900
Likes: 2
From: San Leandro
Bikes: Eddy Merckx Corsa Extra, Basso Loto, Pinarello Stelvio, Redline Cyclocross
I sent a guitar by UPS out of one of their stores and it cost me $150 from California to Tennesee.
Moral of the story - UPS and the other shipping services apparently have more business than they can handle. They simply don't give a crap about you or your shipping needs.
Moral of the story - UPS and the other shipping services apparently have more business than they can handle. They simply don't give a crap about you or your shipping needs.
#6
Dead Men Assume...
Joined: Sep 2004
Posts: 852
Likes: 0
From: Singapore
Bikes: Bike Friday NWT
Originally Posted by thomson
You didn't happen to go to 'UPS Store'? Even though they use the same coloring as UPS, it is NOT UPS. It is a cover for Mail Boxes Etc. and they are a ripoff. They pay UPS the $26 and pocket the rest.
#7
Originally Posted by IronMac
UPS owns Mailboxes Etc.
#8
Here's a couple tips:
UPS has several levels of oversize charges. Some bike boxes may be large enough to trigger the higer cost levels. It helps to check the limits before selecting your box.
You can avoid any Mailbox Etc. / UPS Store upcharges by setting up your own MyUPS account at ups.com. From there, you can create your own shipment, get the price, and print your shipping label. Once you've done that, you can drop your package off at any UPS shipping location, including a UPS Store without paying them anything. By using MyUPS you can enter your package dimensions and see any oversize charges before you print the label.
UPS has several levels of oversize charges. Some bike boxes may be large enough to trigger the higer cost levels. It helps to check the limits before selecting your box.
You can avoid any Mailbox Etc. / UPS Store upcharges by setting up your own MyUPS account at ups.com. From there, you can create your own shipment, get the price, and print your shipping label. Once you've done that, you can drop your package off at any UPS shipping location, including a UPS Store without paying them anything. By using MyUPS you can enter your package dimensions and see any oversize charges before you print the label.
#9
Originally Posted by supcom
Here's a couple tips:
UPS has several levels of oversize charges. Some bike boxes may be large enough to trigger the higer cost levels. It helps to check the limits before selecting your box.
You can avoid any Mailbox Etc. / UPS Store upcharges by setting up your own MyUPS account at ups.com. From there, you can create your own shipment, get the price, and print your shipping label. Once you've done that, you can drop your package off at any UPS shipping location, including a UPS Store without paying them anything. By using MyUPS you can enter your package dimensions and see any oversize charges before you print the label.
UPS has several levels of oversize charges. Some bike boxes may be large enough to trigger the higer cost levels. It helps to check the limits before selecting your box.
You can avoid any Mailbox Etc. / UPS Store upcharges by setting up your own MyUPS account at ups.com. From there, you can create your own shipment, get the price, and print your shipping label. Once you've done that, you can drop your package off at any UPS shipping location, including a UPS Store without paying them anything. By using MyUPS you can enter your package dimensions and see any oversize charges before you print the label.
#10
Senior Member
Joined: Oct 2005
Posts: 152
Likes: 0
From: Santa Barbara, CA
This is really odd, I've sent two bikes out using UPS and both of them came out to be about $35 each. I'd make sure you are going to a real UPS location, try to find your cities main distribution place and go there. You can check locations on their website.
#11
Bike touring webrarian

Joined: Sep 2005
Posts: 2,086
Likes: 112
From: San Francisco, CA
Bikes: I tour on a Waterford Adventurecycle. It is a fabulous touring bike.
I realize that this is off-topic but it is worth mentioning for future consideration.
Since bike touring often involves sending the bike either to the beginning or home from the end of a tour, it might be worth getting a bike with or having an existing one converted to use S*S couplers. While they are pricey, say $750 when the couplers and travel case are purchased, an uncoupled bike can be packed in a suitcase and travels as luggage (free) on airplanes. Uncoupled bikes also are easily packed in car trunks.
Having the bike travel with you (so you know it arrived) and learning to pack and unpack it are two unseen benefits of the couplers. In addition to saving shipping fees, you also save on LBS reassembly fees.
I have couplers on my Waterford and have taken it by plane to England and Phoenix and driven all over California with it in the truck of my car.
I haven't gotten the $750 back in saved shipping fees, but I will eventually.
Ray
Since bike touring often involves sending the bike either to the beginning or home from the end of a tour, it might be worth getting a bike with or having an existing one converted to use S*S couplers. While they are pricey, say $750 when the couplers and travel case are purchased, an uncoupled bike can be packed in a suitcase and travels as luggage (free) on airplanes. Uncoupled bikes also are easily packed in car trunks.
Having the bike travel with you (so you know it arrived) and learning to pack and unpack it are two unseen benefits of the couplers. In addition to saving shipping fees, you also save on LBS reassembly fees.
I have couplers on my Waterford and have taken it by plane to England and Phoenix and driven all over California with it in the truck of my car.
I haven't gotten the $750 back in saved shipping fees, but I will eventually.
Ray
#13
Bike touring webrarian

Joined: Sep 2005
Posts: 2,086
Likes: 112
From: San Francisco, CA
Bikes: I tour on a Waterford Adventurecycle. It is a fabulous touring bike.
They are specially designed couplers that allow a bike to cut in half and then coupled together so that they are easier to transport. See https://www.sandsmachine.com/ for more information
Ray
Ray
#15
Yes, the bike must be boxed for Southwest Airlines....
No, I did not use the UPS Store or Mail Boxes Etc. I went direct to the UPS service center. I think it was the oversize charge that got us.
Great tip...MyUPS. Had I done this I would have avoided any problems.
Thanks
No, I did not use the UPS Store or Mail Boxes Etc. I went direct to the UPS service center. I think it was the oversize charge that got us.
Great tip...MyUPS. Had I done this I would have avoided any problems.
Thanks
#16
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Joined: Mar 2006
Posts: 1,360
Likes: 0
From: pdx
Bikes: highly modified specialized crossroads and GT hybrid (really a [formerly] 12-speed bmx cruiser, made before 'hybrid' took on its current meaning), as yet unmodified redline 925, couple of other projects
fedex ground is usually cheaper than UPS, and the fedex/kinkos retail locations aren't ripoff fronts. also, they're everywhere.
#17
Senior Member

Joined: Jan 2004
Posts: 1,516
Likes: 139
From: Rural Western Wisconsin
Bikes: Down to 4 vintage touring machines
Originally Posted by ZachS
fedex ground is usually cheaper than UPS, and the fedex/kinkos retail locations aren't ripoff fronts. also, they're everywhere.
#18
I shipped a Cannondale R400, a light bike, from the UPS store and got ripped for $125 - they said the box weighed 45lbs! I was in a hurry so I had no time to verify, but I did ask the lady to re-weigh. I just shipped a Cannondale M200 via USPS which came in at 35 lbs and cost $49 with insurance and confirmed delivery AND 2-DAY SHPPING!
UPS STORES RIP YOU OFF! USE POSTAL SERVICE!
UPS STORES RIP YOU OFF! USE POSTAL SERVICE!
#19
Senior Member
Joined: Jul 2005
Posts: 912
Likes: 1
From: Mid-Atlantic
Bikes: A bunch
Originally Posted by jamawani
Yeeech!
Cutting my bike in half sounds like the biblical story of Solomon and the baby.
No thanks!
Cutting my bike in half sounds like the biblical story of Solomon and the baby.
No thanks!
S&S says that retrofits are possible, though, and many frame builders do just that.
#20
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Joined: Mar 2006
Posts: 1,360
Likes: 0
From: pdx
Bikes: highly modified specialized crossroads and GT hybrid (really a [formerly] 12-speed bmx cruiser, made before 'hybrid' took on its current meaning), as yet unmodified redline 925, couple of other projects
ok, just shipped mine home fedex: $45 for a bike box filled w/ a bike and enough other crap to pad it and bring it up to 55 pounds.
the downside is that apparently they don't insure packages above $100 anymore.
but i probably should have *****ed out the manager about that, it doesn't make any sense...
the downside is that apparently they don't insure packages above $100 anymore.
but i probably should have *****ed out the manager about that, it doesn't make any sense...
#21
Ultra-clydesdale
Joined: Apr 2006
Posts: 572
Likes: 0
From: Sacramento, CA or St Paul, MN
Bikes: Titus Racer-X AL/Trek 520(RIP)/Trek 930
I use a Trico Sport's Iron Case. Designed to fit UPS oversize 1. Up to 70lbs, ground charge is 50-60USD depending on taxes. Thats with $1000 of insurance.
About the same price as carry on, but much less of a PITA. Plus, this box is bombproof and has tens of thousands of miles on it. I've got my $300 worth.
About the same price as carry on, but much less of a PITA. Plus, this box is bombproof and has tens of thousands of miles on it. I've got my $300 worth.
#22
on by

Joined: Mar 2006
Posts: 958
Likes: 754
From: Wisconsin
Bikes: Bacchetta Giro 20 ATT, Waterford RS-33, Salsa Vaya
UPS never again! I shipped my Cannondale SR500 to New Mex from Wisconsin over two weeks ahead of the start date of a weeklong tour with Cycle America in '98. My bike arrived half way through the week of the tour. I was refunded my ~$60. I was able to borrow one of the staff girls bikes and was able to ride. I'll fly or drive with my bike next time.
#23
Originally Posted by ZachS
ok, just shipped mine home fedex: $45 for a bike box filled w/ a bike and enough other crap to pad it and bring it up to 55 pounds.
the downside is that apparently they don't insure packages above $100 anymore.
but i probably should have *****ed out the manager about that, it doesn't make any sense...
the downside is that apparently they don't insure packages above $100 anymore.
but i probably should have *****ed out the manager about that, it doesn't make any sense...
#24
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Joined: Mar 2006
Posts: 1,360
Likes: 0
From: pdx
Bikes: highly modified specialized crossroads and GT hybrid (really a [formerly] 12-speed bmx cruiser, made before 'hybrid' took on its current meaning), as yet unmodified redline 925, couple of other projects
Originally Posted by supcom
I suspect that the liability limit is $100 unless you purchase additional insurance. However, before you pay extra for insurance, be sure you read and follow the packaging guidelines as published by the carrier. If you don't do that, a damage claim is likely to be denied.





