Questionable LBS practice
06-13-18 | 10:51 PM
#78
Senior Member
Joined: Dec 2017
Posts: 753
Likes: 26
From: Canada
Bikes: Norco hybrid
Dictionary
The connotation of the word is that of calling honesty into question
ques·tion·a·ble
The connotation of the word is that of calling honesty into question
ques·tion·a·ble
ˈkwesCHənəb(ə)l/
adjectiveadjective: questionable
- doubtful as regards truth or quality."it is questionable whether any of these exceptions is genuine"synonyms:controversial, contentious, doubtful, dubious, uncertain, debatable, arguable;Moreunverified, unprovable, unresolved, unconvincing, implausible, improbable;borderline, marginal, moot;informaliffy"the premise to the argument remains questionable"
antonyms:indisputable, certain
- not clearly honest, honorable, or wise."a few men of allegedly questionable character"synonyms:suspicious, suspect, dubious, irregular, odd, strange, murky, dark, unsavory, disreputable;Moreinformalfunny, fishy, shady, iffy"questionable financial dealings"
antonyms: trustworthy
06-13-18 | 10:54 PM
#79
Senior Member
Joined: Sep 2015
Posts: 5,126
Likes: 1,324
From: Left Coast, Canada
I expect bike sizing is based on some presumed average body dimensions. If your dimensions aren't average most off the shelf bikes probably need adjusting.
Ever buy a pair of pants that needed hemming? Did you feel guilty because the next person could wear them out of the store.
Ever buy a pair of pants that needed hemming? Did you feel guilty because the next person could wear them out of the store.
06-15-18 | 06:09 PM
#80
Senior Member
Joined: May 2015
Posts: 4,048
Likes: 124
Bikes: 2015 22 Speed
I don't know what's "standard", but the LBS I bought a $1500 bike from earlier this week did a like for like stem swap for free. They had to order a new $40 stem, and they kept the original stem. They said it was part of the fit service. I noticed when I was in the shop picking up the bike, they had a box of take-off stems they were selling for $5, so I don't think I was special in any way.
They also installed a bunch of stuff I already owned (pedals, bottle cages, etc) for free.
They also installed a bunch of stuff I already owned (pedals, bottle cages, etc) for free.
06-25-18 | 01:40 AM
#81
Senior Member
Joined: Sep 2009
Posts: 76
Likes: 0
This is not a questionable practice. The bike shop buys products its customers need and then re-sells them at a profit. That is their business model. You needed a bike, but because of your physical dimensions, you also needed a non-stock stem. The bike shop paid for the bike and sold you the bike at a fair price. The bike shop paid for the stem, so they sold you the stem at a fair price. Why do they owe you free stuff?
If you go to the grocery store and buy a nacho plate, but the nacho plate doesn't come with guacamole and you *really* like guacamole on your nacho plate, do you try to talk the checker into giving you free avocados, since that's the way you like nachos? Of course you don't, you don't want to be that guy. So don't be that guy at the bike shop either.
If you go to the grocery store and buy a nacho plate, but the nacho plate doesn't come with guacamole and you *really* like guacamole on your nacho plate, do you try to talk the checker into giving you free avocados, since that's the way you like nachos? Of course you don't, you don't want to be that guy. So don't be that guy at the bike shop either.
06-26-18 | 05:24 AM
#82
Full Member
Joined: Jun 2017
Posts: 243
Likes: 13
If it was the same type of stem from the same company then I'd expect an even swap. I've never paid for a stem change. For example, on the Roubaix I bought last year, as long as I chose a similar quality stem and not a carbon stem or upgraded stem I was free to swap until I found one that fit me correctly. I spent a total of about 3 hours on a trainer at the shop getting it dialed in.
I did have to pay for a saddle swap because I'm a big guy and it required a significantly wider saddle than was available in the standard saddle designs.
If you upgraded stems and didn't just change the length I would expect them to charge unless you worked a deal in advance.
I did have to pay for a saddle swap because I'm a big guy and it required a significantly wider saddle than was available in the standard saddle designs.
If you upgraded stems and didn't just change the length I would expect them to charge unless you worked a deal in advance.
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