I've had this happen a couple times. Last time was my new Lemond Sarthe after 4 months of riding. The LBS wrench took it off my car, walked it back to the shop and 5 minutes later returned to me saying "This is just part of the service we provide for all bikes sold here for the first full year - no matter how many times you bring it in for adjustments." What impressed me was that the LBS was busy and he didn't hesitate 1 second to tighten up the BB and put the bike back on my car.

To loose a paying customer that just bought a nice bike 2 months ago over a very simple issue (< 45 for the lbs for sure) is crazy and unacceptable.

I typically stay away from these "LBS" threads. I own one. The OP's problem at my shop would be addressed at no cost to him and the $45 tune would be done gratis. Of course at my shop I include 2 hours of labor with every new bike I sell and usually one free tune up with the used ones.

As someone pointed out, LBSs are up against some stiff competition now. Making it as a brick front operation is not easy. I know. But if we expect to stay in business, we have to offer more than can be had over the phone or the computer.

My advice is if you still have not received satisfaction with the owner, contact the manufacturer. I am assuming it is a Fuji "Roubaix". My experience with them is they are concerned with customer staisfaction.

Huh. What strikes me more is my 4 month old Roubaix FSA cranks were doing the same thing back in November. I didn't even buy my Roubaix through the LBS and they worked on it for free. My LBS is a two man operation so it sat for a weekend while I MTB'd. Granted, he also then suggested I scrap the FSA crank and go to 105 or better - which I'll probably do this month or next.

VW

Picked it up today. Repacked the bb and said if it happens again,bring it back and they will warr it out and replace it. Maybe i cant strike a deal for an Ultegra.