Contacting Bianchi
08-17-09, 01:06 PM
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Contacting Bianchi
https://www.bianchiusa.com/contact.html
I can interpret this in a couple of ways, but at the moment I'm seeing it as, "Get in line."
I can interpret this in a couple of ways, but at the moment I'm seeing it as, "Get in line."
08-17-09, 03:10 PM
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Why not visit your nearest Bianchi dealer first?
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The Lord is merciful and gracious, slow to anger and abounding in steadfast love. - Psalm 103:8
I am a cyclist. I am not the fastest or the fittest. But I will get to where I'm going with a smile on my face.
The Lord is merciful and gracious, slow to anger and abounding in steadfast love. - Psalm 103:8
I am a cyclist. I am not the fastest or the fittest. But I will get to where I'm going with a smile on my face.
08-17-09, 05:41 PM
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Try this:
stan
E-mail: info@bianchiusa.com
Telephone: 510-264-1001
Fax: 510-264-2099
Mailing address: 21371 Cabot Blvd., Hayward, CA 94545
Telephone: 510-264-1001
Fax: 510-264-2099
Mailing address: 21371 Cabot Blvd., Hayward, CA 94545
08-17-09, 07:31 PM
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are we allowed to ask what Bianchi or the dealer has done that is so horrible you cannot wait your turn? it is a rather large company. also are you in the US? there is a difference between Bianchi USA and world Bianchi out of italy, so who you contact differs.
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“One morning you wake up, the girl is gone, the bikes are gone, all that's left behind is a pair of old tires and a tube of tubular glue, all squeezed out"
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“One morning you wake up, the girl is gone, the bikes are gone, all that's left behind is a pair of old tires and a tube of tubular glue, all squeezed out"
Sugar "Kane" Kowalczyk
Last edited by Bianchigirll; 08-17-09 at 07:35 PM. Reason: change text/question
08-17-09, 08:15 PM
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OH Duh now I know. good luck
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“One morning you wake up, the girl is gone, the bikes are gone, all that's left behind is a pair of old tires and a tube of tubular glue, all squeezed out"
Sugar "Kane" Kowalczyk
“One morning you wake up, the girl is gone, the bikes are gone, all that's left behind is a pair of old tires and a tube of tubular glue, all squeezed out"
Sugar "Kane" Kowalczyk
08-18-09, 08:11 AM
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All I'm initially going to ask is whether I can get warranty service for my rear hub without returning to the dealer I've had such problems with. I don't expect Bianchi to take much of an interest in the dealer's having sold me a tiny bike. I wish they would, but I doubt it.
08-18-09, 11:46 AM
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If you're unhappy with that particular dealer, why not visit another shop that sells Bianchi?
<edit> Looks like there's only one shop in Louisville. How about driving to Cincinnati or Bowling Green or ??? </edit>
<edit> Looks like there's only one shop in Louisville. How about driving to Cincinnati or Bowling Green or ??? </edit>
__________________
The Lord is merciful and gracious, slow to anger and abounding in steadfast love. - Psalm 103:8
I am a cyclist. I am not the fastest or the fittest. But I will get to where I'm going with a smile on my face.
The Lord is merciful and gracious, slow to anger and abounding in steadfast love. - Psalm 103:8
I am a cyclist. I am not the fastest or the fittest. But I will get to where I'm going with a smile on my face.
Last edited by RonH; 08-18-09 at 11:50 AM.
08-20-09, 07:21 PM
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Jon Bianchi will likey direct you to another shop. warranty service needs to be carried out by a dealer, like a car.
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“One morning you wake up, the girl is gone, the bikes are gone, all that's left behind is a pair of old tires and a tube of tubular glue, all squeezed out"
Sugar "Kane" Kowalczyk
“One morning you wake up, the girl is gone, the bikes are gone, all that's left behind is a pair of old tires and a tube of tubular glue, all squeezed out"
Sugar "Kane" Kowalczyk
08-21-09, 10:25 AM
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Yes, the same thing happened to me when i needed a new fork about a week ago for my cannondale t2000.
I originally tried calling the company, and they acted like i was a mosquito and told me head over to my dealer.
I originally tried calling the company, and they acted like i was a mosquito and told me head over to my dealer.
08-21-09, 10:40 AM
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In contrast, Campagnolo was very nice on the phone and also apologetic that they can't do anything for me, but to go to a bike dealer.
08-21-09, 01:18 PM
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I emailed Bianchi on Monday and haven't received a response yet. I should call, and I will, when I'm more in the mood to breathe fire about the local dealer's behavior toward me. I'll be in Chicago next weekend, so I'm contacting a dealer or two there to see what could be done.
If bikes work the way other products do, any authorized dealer will perform warranty service for free--right? I suppose I may have to pay them to un-warp the wheel that the local yahoos botched last weekend now, though. Details:
https://www.bikeforums.net/bicycle-mechanics/574784-wheel-warped-during-repair.html
If bikes work the way other products do, any authorized dealer will perform warranty service for free--right? I suppose I may have to pay them to un-warp the wheel that the local yahoos botched last weekend now, though. Details:
https://www.bikeforums.net/bicycle-mechanics/574784-wheel-warped-during-repair.html
08-21-09, 02:00 PM
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The first Chicago dealer I've asked via email has answered me: "I'm sorry but the warranty work needs to be completed at the shop where you made your purchase."
What if the dealer where you made your purchase goes out of business? What if, as in my case, they turn out to be bastards?
What if the dealer where you made your purchase goes out of business? What if, as in my case, they turn out to be bastards?
08-21-09, 06:51 PM
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The first Chicago dealer I've asked via email has answered me: "I'm sorry but the warranty work needs to be completed at the shop where you made your purchase."
What if the dealer where you made your purchase goes out of business? What if, as in my case, they turn out to be bastards?
What if the dealer where you made your purchase goes out of business? What if, as in my case, they turn out to be bastards?
08-21-09, 07:25 PM
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EDIT: For the record, I didn't. Also for the record, the shop which refused to do the service was Higher Gear, in Chicago.
Last edited by JonathanFC; 08-29-09 at 09:14 AM.
