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Contacting Bianchi

Old 08-17-09, 01:06 PM
  #1  
JonathanFC
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Contacting Bianchi

https://www.bianchiusa.com/contact.html

I can interpret this in a couple of ways, but at the moment I'm seeing it as, "Get in line."
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Old 08-17-09, 03:10 PM
  #2  
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Why not visit your nearest Bianchi dealer first?
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Old 08-17-09, 04:34 PM
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Because they're incompetent idiots and I may have to sue them.
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Old 08-17-09, 05:41 PM
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Try this:

E-mail: info@bianchiusa.com
Telephone: 510-264-1001
Fax: 510-264-2099
Mailing address: 21371 Cabot Blvd., Hayward, CA 94545
stan
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Old 08-17-09, 05:46 PM
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Thanks a lot!
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Old 08-17-09, 07:31 PM
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are we allowed to ask what Bianchi or the dealer has done that is so horrible you cannot wait your turn? it is a rather large company. also are you in the US? there is a difference between Bianchi USA and world Bianchi out of italy, so who you contact differs.
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Last edited by Bianchigirll; 08-17-09 at 07:35 PM. Reason: change text/question
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Old 08-17-09, 08:15 PM
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OH Duh now I know. good luck
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Old 08-18-09, 08:11 AM
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All I'm initially going to ask is whether I can get warranty service for my rear hub without returning to the dealer I've had such problems with. I don't expect Bianchi to take much of an interest in the dealer's having sold me a tiny bike. I wish they would, but I doubt it.
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Old 08-18-09, 11:46 AM
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If you're unhappy with that particular dealer, why not visit another shop that sells Bianchi?

<edit> Looks like there's only one shop in Louisville. How about driving to Cincinnati or Bowling Green or ??? </edit>
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Last edited by RonH; 08-18-09 at 11:50 AM.
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Old 08-20-09, 07:21 PM
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Jon Bianchi will likey direct you to another shop. warranty service needs to be carried out by a dealer, like a car.
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Old 08-21-09, 10:25 AM
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Yes, the same thing happened to me when i needed a new fork about a week ago for my cannondale t2000.
I originally tried calling the company, and they acted like i was a mosquito and told me head over to my dealer.
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Old 08-21-09, 10:40 AM
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Originally Posted by chomish View Post
Yes, the same thing happened to me when i needed a new fork about a week ago for my cannondale t2000.
I originally tried calling the company, and they acted like i was a mosquito and told me head over to my dealer.
In contrast, Campagnolo was very nice on the phone and also apologetic that they can't do anything for me, but to go to a bike dealer.
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Old 08-21-09, 01:18 PM
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I emailed Bianchi on Monday and haven't received a response yet. I should call, and I will, when I'm more in the mood to breathe fire about the local dealer's behavior toward me. I'll be in Chicago next weekend, so I'm contacting a dealer or two there to see what could be done.

If bikes work the way other products do, any authorized dealer will perform warranty service for free--right? I suppose I may have to pay them to un-warp the wheel that the local yahoos botched last weekend now, though. Details:

http://www.bikeforums.net/showthread.php?t=574784
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Old 08-21-09, 02:00 PM
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The first Chicago dealer I've asked via email has answered me: "I'm sorry but the warranty work needs to be completed at the shop where you made your purchase."

What if the dealer where you made your purchase goes out of business? What if, as in my case, they turn out to be bastards?
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Old 08-21-09, 06:51 PM
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Originally Posted by JonathanFC View Post
The first Chicago dealer I've asked via email has answered me: "I'm sorry but the warranty work needs to be completed at the shop where you made your purchase."

What if the dealer where you made your purchase goes out of business? What if, as in my case, they turn out to be bastards?
That is BS. Report that LBS to Bianchi, as well as the first shop. All the LBS has to do is turn in a warranty report to Bianchi to get paid for their work. They are just lazy.
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Old 08-21-09, 07:25 PM
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Originally Posted by CB HI View Post
That is BS. Report that LBS to Bianchi, as well as the first shop. All the LBS has to do is turn in a warranty report to Bianchi to get paid for their work. They are just lazy.
That was my suspicion too. I shot back a reply, "This is according to Bianchi?" I doubt I'll get an answer.

EDIT: For the record, I didn't. Also for the record, the shop which refused to do the service was Higher Gear, in Chicago.

Last edited by JonathanFC; 08-29-09 at 09:14 AM.
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Old 01-22-10, 11:45 PM
  #17  
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been following this case for some time

did you ever you ever get your little bicycle fixed?
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