I purchased a frame/fork combination that included Rock Shox SID Race fork. Before I purchased, I read that the fork had "Lockout" capabilities. However, now that I have the fork, I can't get it to completely lock. I've pumped it up to the recommended pressure and have turned the "Gate" dial to max, but it still gives me a little over an inch of travel when "locked". Is there some way to adjust this so that when I turn the lockout dial that I get no travel (without having to pump up the pressure to ridiculously high pressures which raise the fork up too high)?

Also, I've looked everywhere for a manual that shows how to adjust the fork. The Rock Shox website has a manual that shows how to install the fork, but it says nothing about what the rest of the things mean. There's a dial on the bottom that shows a picture of a tortoise at one end and a hare at the other. What does this control? Also, what exactly does the "Gate" dial do? It seems as though it makes the lockout ability a little more robust, but is that the only function?

Sorry if my questions are basic. This is the first Rock Shox fork I owned and I don't understand exactly how to adjust it. My wife has a Cannondale Rush with a lefty fork and when I set the lockout switch on that, the fork completely locks, so I was expecting the same from the SID.

Not sure about the sid, but on the reba the gate adjustment (on top of fork)changes the amount of force needed to open the blow through while locked out. The dial adjust on the remote lever adjusts the cable pull, which determines the degree of lockout. The turtle/hare adjuster is rebound adjust.