Go Back  Bike Forums > Bike Forums > Road Cycling
Reload this Page >

Strava/iPhone Problem - Shutdown

Notices
Road Cycling “It is by riding a bicycle that you learn the contours of a country best, since you have to sweat up the hills and coast down them. Thus you remember them as they actually are, while in a motor car only a high hill impresses you, and you have no such accurate remembrance of country you have driven through as you gain by riding a bicycle.” -- Ernest Hemingway

Strava/iPhone Problem - Shutdown

Old 12-07-16, 12:36 PM
  #1  
datlas 
Beyond Bogus
Thread Starter
 
datlas's Avatar
 
Join Date: Dec 2007
Location: Malvern, PA (20 miles West of Philly)
Posts: 35,245

Bikes: 1986 Alpine (steel road bike), 2009 Ti Habenero, 2013 Specialized Roubaix

Mentioned: 494 Post(s)
Tagged: 2 Thread(s)
Quoted: 15005 Post(s)
Liked 3,162 Times in 1,604 Posts
Strava/iPhone Problem - Shutdown

Yes, I know there is an "electronics" forum but I think there is more experience with Strava here.

I am running the Strava App in my iPhone 6s. Latest iOS.

For the past several weeks, when I am riding and running Strava, the phone shuts down and acts like the battery is drained. Even though it really has 40-60% power left. A reset starts the phone up but within a few seconds the stupid low battery mode comes back. Plugging into power solves problem and battery back instantly to 50% or whatever it was before phone shut down. This is a new problem, did not happen a few months ago (phone is 1 year old).

This ONLY happens when running Strava App. When using phone otherwise, does not happen and I can use all the way down to 1% power.

I am thinking it's a Strava (or possibly GPS) software issue that "fools" the iOS into thinking the battery is dead when it's not.

Any suggestions?
__________________
Originally Posted by rjones28 View Post
Addiction is all about class.
datlas is offline  
Old 12-07-16, 01:11 PM
  #2  
texbiker
Senior Member
 
texbiker's Avatar
 
Join Date: Jan 2012
Location: Kingwood, TX
Posts: 937

Bikes: Canyon Endurace CF SLX, Blue Norcorss AL, Lynskey R300

Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 76 Post(s)
Liked 44 Times in 39 Posts
Some iPhone 6s have a battery issue. Check to see if yours is one of them. Apple is replacing the phone/battery.
texbiker is offline  
Old 12-07-16, 01:16 PM
  #3  
franswa
Senior Member
 
franswa's Avatar
 
Join Date: Jul 2014
Location: ATX
Posts: 1,743
Mentioned: 14 Post(s)
Tagged: 0 Thread(s)
Quoted: 307 Post(s)
Liked 134 Times in 69 Posts
If I ever have to use my phone to track a ride, I prefer to do it with the CycleMeter app and transfer that info to Strava. CycleMeter does not use cell data to track, just GPS. It is far easier on the battery.
franswa is offline  
Old 12-07-16, 01:16 PM
  #4  
trailangel
Senior Member
 
trailangel's Avatar
 
Join Date: Feb 2014
Location: Pasadena, CA
Posts: 4,650

Bikes: Schwinn Varsity

Mentioned: 20 Post(s)
Tagged: 0 Thread(s)
Quoted: 1783 Post(s)
Liked 549 Times in 324 Posts
I'd call it a battery problem. Upgrade to iphone 7
trailangel is offline  
Old 12-07-16, 01:22 PM
  #5  
HOWSER
Senior Member
 
HOWSER's Avatar
 
Join Date: Oct 2013
Posts: 262
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 12 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
My iPhone does this when it's cold, like I'm running or riding outside and it's in the low 30's or lower. When I get home and plug it in it'll come back on like nothing happened.
HOWSER is offline  
Old 12-07-16, 01:22 PM
  #6  
Xherion
Senior Member
 
Join Date: May 2013
Posts: 367
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 57 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by texbiker View Post
Some iPhone 6s have a battery issue. Check to see if yours is one of them. Apple is replacing the phone/battery.
This. There is a known issue with the 6s.
Xherion is offline  
Old 12-07-16, 01:52 PM
  #7  
xscottypx
Senior Member
 
Join Date: Nov 2014
Location: Bangin 314
Posts: 149

Bikes: 2014 Focus Cayo 3.0 / 2000 specialized stumpjumper M4 / 2013 All City Big Block

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 4 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
there is recall, just had my battery replaced.
xscottypx is offline  
Old 12-07-16, 02:03 PM
  #8  
datlas 
Beyond Bogus
Thread Starter
 
datlas's Avatar
 
Join Date: Dec 2007
Location: Malvern, PA (20 miles West of Philly)
Posts: 35,245

Bikes: 1986 Alpine (steel road bike), 2009 Ti Habenero, 2013 Specialized Roubaix

Mentioned: 494 Post(s)
Tagged: 2 Thread(s)
Quoted: 15005 Post(s)
Liked 3,162 Times in 1,604 Posts
Originally Posted by texbiker View Post
Some iPhone 6s have a battery issue. Check to see if yours is one of them. Apple is replacing the phone/battery.
Originally Posted by trailangel View Post
I'd call it a battery problem. Upgrade to iphone 7
Originally Posted by Xherion View Post
This. There is a known issue with the 6s.
I have heard of the battery issue. But I am doubting it's the battery, as the battery works FINE in every other way. Only messes up when running Strava.

Is that still possibly a battery problem? I am no tech guru, but if the battery is a problem, why would it ONLY declare itself during Strava?!?
__________________
Originally Posted by rjones28 View Post
Addiction is all about class.
datlas is offline  
Old 12-07-16, 02:35 PM
  #9  
CliffordK
Senior Member
 
CliffordK's Avatar
 
Join Date: Nov 2014
Location: Eugene, Oregon, USA
Posts: 25,762
Mentioned: 205 Post(s)
Tagged: 0 Thread(s)
Quoted: 13942 Post(s)
Liked 2,150 Times in 1,605 Posts
After you are running Strava and the phone reports low battery... how long does the phone stay on? Does it recover without plugging in?

I've found on Android that Strava chews up batteries at 2x or 3x the normal standby rate with the screen off. If I force the screen to stay active (No Screen Off app), then batteries chew up even faster.

Ahh...
Here is a description of Apple's problem.
Apple says iPhone 6S battery issue bigger than first thought

And a link to Apple's page.
https://www.apple.com/support/iphone...ectedshutdown/

It sounds like you may be hitting the "Unexpected Shutdown" that they are reporting.
CliffordK is online now  
Old 12-07-16, 02:37 PM
  #10  
gsa103
Senior Member
 
Join Date: May 2013
Location: SF Bay Area
Posts: 4,401

Bikes: Bianchi Infinito (Celeste, of course)

Mentioned: 19 Post(s)
Tagged: 0 Thread(s)
Quoted: 753 Post(s)
Liked 103 Times in 76 Posts
Originally Posted by datlas View Post
I have heard of the battery issue. But I am doubting it's the battery, as the battery works FINE in every other way. Only messes up when running Strava.

Is that still possibly a battery problem? I am no tech guru, but if the battery is a problem, why would it ONLY declare itself during Strava?!?
It may not be related to running Strava. It might be related to biking with the phone causing vibration, or how you carry the phone on the bike.

Apple's iPhone 6s Battery Bug Extends Further Than First Thought

You symptoms happen to exactly match a recently discovered issue with the iPhone 6s. That makes it significantly more likely to be a phone issue rather than a Strava software issue.
gsa103 is offline  
Old 12-07-16, 02:44 PM
  #11  
datlas 
Beyond Bogus
Thread Starter
 
datlas's Avatar
 
Join Date: Dec 2007
Location: Malvern, PA (20 miles West of Philly)
Posts: 35,245

Bikes: 1986 Alpine (steel road bike), 2009 Ti Habenero, 2013 Specialized Roubaix

Mentioned: 494 Post(s)
Tagged: 2 Thread(s)
Quoted: 15005 Post(s)
Liked 3,162 Times in 1,604 Posts
Originally Posted by CliffordK View Post
After you are running Strava and the phone reports low battery... how long does the phone stay on? Does it recover without plugging in?

I've found on Android that Strava chews up batteries at 2x or 3x the normal standby rate with the screen off. If I force the screen to stay active (No Screen Off app), then batteries chew up even faster.

Ahh...
Here is a description of Apple's problem.
Apple says iPhone 6S battery issue bigger than first thought

And a link to Apple's page.
https://www.apple.com/support/iphone...ectedshutdown/

It sounds like you may be hitting the "Unexpected Shutdown" that they are reporting.
Originally Posted by gsa103 View Post
It may not be related to running Strava. It might be related to biking with the phone causing vibration, or how you carry the phone on the bike.

Apple's iPhone 6s Battery Bug Extends Further Than First Thought

You symptoms happen to exactly match a recently discovered issue with the iPhone 6s. That makes it significantly more likely to be a phone issue rather than a Strava software issue.
OK, I checked and my serial number IS part of the battery recall. I will have that replaced and see if it solves the problem. Still seems funny that it was NOT an issue a few months ago and ONLY happens with Strava running, but my knowledge base in these matters is weak.

Thanks for the tips, I will try to remember to bump thread with update on whether battery swap solves the problem.
__________________
Originally Posted by rjones28 View Post
Addiction is all about class.
datlas is offline  
Old 12-07-16, 03:47 PM
  #12  
Dan333SP
Serious Cyclist
 
Dan333SP's Avatar
 
Join Date: Aug 2011
Location: RVA
Posts: 9,254

Bikes: 2013 Madone 3.1

Mentioned: 97 Post(s)
Tagged: 1 Thread(s)
Quoted: 5682 Post(s)
Liked 182 Times in 79 Posts
Originally Posted by datlas View Post
OK, I checked and my serial number IS part of the battery recall. I will have that replaced and see if it solves the problem. Still seems funny that it was NOT an issue a few months ago and ONLY happens with Strava running, but my knowledge base in these matters is weak.

Thanks for the tips, I will try to remember to bump thread with update on whether battery swap solves the problem.
At first I was going to give you a hard time for venturing into the 41, but then I realized I also have a 6S with a battery that drains randomly. Now I'm checking my serial number as well.
Dan333SP is offline  
Old 12-07-16, 03:48 PM
  #13  
Dan333SP
Serious Cyclist
 
Dan333SP's Avatar
 
Join Date: Aug 2011
Location: RVA
Posts: 9,254

Bikes: 2013 Madone 3.1

Mentioned: 97 Post(s)
Tagged: 1 Thread(s)
Quoted: 5682 Post(s)
Liked 182 Times in 79 Posts
Looks like mine is also eligible for replacement.

Interesting. I wonder if replacing it will mean they have to take off my screen protector? That'd be annoying.
Dan333SP is offline  
Related Topics
Thread
Thread Starter
Forum
Replies
Last Post
PedalingWalrus
General Cycling Discussion
11
12-10-17 09:30 AM
wphamilton
Commuting
43
12-22-15 09:54 PM
rms13
Road Cycling
24
07-21-14 03:11 AM
DEK
Road Cycling
9
08-02-12 11:11 AM
myfixedgear
Singlespeed & Fixed Gear
20
12-20-11 01:21 PM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service - Do Not Sell My Personal Information -

Copyright © 2021 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.