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What is going on with Garmin Connect?

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What is going on with Garmin Connect?

Old 07-24-20, 10:01 PM
  #26  
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Plugged my Garmin into my laptop when I got back, opened up Strava, and uploaded the most recent.fit file. Worked like a charm.
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Old 07-25-20, 03:09 AM
  #27  
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Inreach is down, this could kill someone.
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Old 07-25-20, 03:44 AM
  #28  
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I've worked in what is now called cybersecurity for a long time. Many smaller (like state and local) organizations skimp on backing up data and key executables and have been getting taken down. Most big companies (like Garmin) took steps a few years ago after several large companies had to announce $300M impacts due to ransomware - Garmin is big enough to have avoided or at least mitigated this.

But the bad guys are persistent - like those flies that get in the tent the very every time you forget to pull the zipper all the way up!


Garmin web still saying right now "We are currently experiencing an outage that affects Garmin.com and Garmin Connect. This outage also affects our call centers, and we are currently unable to receive any calls, emails or online chats. We are working to resolve this issue as quickly as possible and apologize for this inconvenience."
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Old 07-25-20, 03:46 AM
  #29  
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This can happen to any company for sure no matter their protective wall. These hackers are just as smart as those who build these encrypted legions. I don’t think those who did it care a rats rear about your personal rides or address. They are doing it out of maliciousness or as one stated, for ransom! The latter will never work obviously in regards to Garmin but it just creates a pain to us using Garmin. I can live until they fix it, I am not that pretentious.
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Old 07-25-20, 04:25 AM
  #30  
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It's awful for Garmin and those who rely upon their services that need to be live. I use Garmin for my cycling, Fenix Pro and 530 Edge, but it is very easy to upload to Strava with the .fit file so can't say I am affected in any negative way - I've literally only lost the auto upload function in terms of my own usage and manual is seconds to do.
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Old 07-25-20, 05:12 AM
  #31  
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This goes much deeper than cyclists losing data. I read in an article that Garmin is big in the flight industry for navigation and such. All those services are down also.
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Old 07-25-20, 05:52 AM
  #32  
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Apparently, it's Russians.

https://www.bleepingcomputer.com/new...jDa2q5mUHY3JVQ
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Old 07-25-20, 06:11 AM
  #33  
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Originally Posted by scott967 View Post
Garmin used to have a windows program that you could load all your rides into, also had mapping and could display your routes.

Good info on what happened here: https://www.bleepingcomputer.com/new...omware-attack/

scott s.
.
I pay for Training Peaks...so loss of Connect is minor...had my whole ride history duplicated onto Strava (used for many years), which I then exported and ended my Strava account and imported into TrainingPeaks.

He who laughs last, always has a good backup.

I think I still have a SportTracks license around if SportTracks is even still a thing, come to think of it.
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Old 07-25-20, 07:21 AM
  #34  
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Originally Posted by Seattle Forrest View Post
As long as I don't lose my history I'll be happy.
History is written by the winners. Pedal faster.
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Old 07-25-20, 07:25 AM
  #35  
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Originally Posted by colnago62 View Post
This goes much deeper than cyclists losing data. I read in an article that Garmin is big in the flight industry for navigation and such. All those services are down also.

Thats kind of like saying that Trek makes a few bicycles...
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Old 07-25-20, 08:39 AM
  #36  
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Here is DC Rainmaker's how-to guide to upload to other sites like strava, if anyone needs it:

https://www.dcrainmaker.com/2020/07/...he-outage.html
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Old 07-25-20, 08:43 AM
  #37  
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Originally Posted by Marcus_Ti View Post
I pay for Training Peaks...so loss of Connect is minor...had my whole ride history duplicated onto Strava (used for many years), which I then exported and ended my Strava account and imported into TrainingPeaks.

He who laughs last, always has a good backup.

I think I still have a SportTracks license around if SportTracks is even still a thing, come to think of it.
The SportTracks v3 standalone program has an end-of-life message if you open it up (though it still seems to work) - Zone Five Software | ST3 End of Life Notification

I went to GoldenCheetah as my off-line repository for fitness activities when they said they were killing it last year.
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Old 07-25-20, 10:08 AM
  #38  
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Originally Posted by bruce19 View Post
I was told that it's a hoax and not the Russians
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Old 07-25-20, 12:27 PM
  #39  
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I have a Garmin 910xt and basically you cannot upload it without Garmin Connect. I keep reading of ways to do it but nothing has worked. HELP?
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Old 07-25-20, 01:40 PM
  #40  
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Originally Posted by deacon mark View Post
I have a Garmin 910xt and basically you cannot upload it without Garmin Connect. I keep reading of ways to do it but nothing has worked. HELP?
How about waiting a few day when they recover? Your data is still on your device.

How the hell did we all survive before the interweb?

I've been on 3 rides, since they've been down and i'm sure none of them are KOMs, but I won't be sure until Garmin is up.
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Old 07-25-20, 01:53 PM
  #41  
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Originally Posted by GlennR View Post
How about waiting a few day when they recover? Your data is still on your device.

How the hell did we all survive before the interweb?

I've been on 3 rides, since they've been down and i'm sure none of them are KOMs, but I won't be sure until Garmin is up.
Oh I survive just the same just is interesting that the garmin I have does not allow manual uploading even though in the device

I do wish I could have uploaded my 12 marathons from 1988-1997 but was not possible then. I don’t want to run another one to give it a try.

I too just keep riding eventually it will come back. If not no loss glad to ride, friend of mine riding today had accident broke hip just out of surgery. Got to be careful and keep in perspective.
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Old 07-25-20, 02:15 PM
  #42  
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Saw an article on FB that indicated the hackers want $10 million. Seems many, if not all majors file systems are now encrypted and waiting a release key, if Garmin ponies up. I can only speculate that this infection has been going on for weeks, which likely means any useful backups are corrupt as well, else they would have restored by now. Seems the Garmin exec’s are trying to figure out just how far to bend over.
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Old 07-25-20, 02:28 PM
  #43  
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I've been in IT for 45 years and can tell you the only way to protect your machines 100% is to not allow them on the interweb.

When Garmin comes back we might have to upload the past week or 2 or 3 weeks of data.
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Old 07-25-20, 02:36 PM
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Originally Posted by Steve B. View Post
Saw an article on FB that indicated the hackers want $10 million. Seems many, if not all majors file systems are now encrypted and waiting a release key, if Garmin ponies up. I can only speculate that this infection has been going on for weeks, which likely means any useful backups are corrupt as well, else they would have restored by now. Seems the Garmin exec’s are trying to figure out just how far to bend over.
Doubtful....the only thing that slows the proliferation of a bug like this is the read/write speed of mass-storage once it is inside the floodgates. Viruses/malware took down entire NCAA div-1 sized networks in an afternoon a decade or two ago--and everything was far slower back then.
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Old 07-25-20, 02:59 PM
  #45  
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Garmin is claiming there is no indication that data were stolen:

https://www.independent.co.uk/life-s...-a9638131.html

fwiw:

It also confirmed that its inReach service – which uses satellite technology to allow people to keep in touch when they are in distant or hard-to-reach locations – are "fully functional and are not impacted by the outage".
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Old 07-26-20, 09:00 AM
  #46  
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I finally got the 910xt to upload but it does require a bit of tasking and think. So glad I can do that and not entirely rely on Garmin.
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Old 07-26-20, 09:50 AM
  #47  
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Come on guys... it's just personal cycling statistics. It's not like your retirement account or medical records.

And if the data is so critical to you, you should have a backup in a secure location and not rely on any 3rd party to be the only source and to protect it. The larger the collective data, the larger the target.

If I lost all of my Garmin history, it wouldn't make a difference in my life.
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Old 07-26-20, 10:19 AM
  #48  
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Originally Posted by GlennR View Post
Come on guys... it's just personal cycling statistics. It's not like your retirement account or medical records.

And if the data is so critical to you, you should have a backup in a secure location and not rely on any 3rd party to be the only source and to protect it. The larger the collective data, the larger the target.

If I lost all of my Garmin history, it wouldn't make a difference in my life.
Well I would lose track of how many miles I have on the present chain...
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Old 07-26-20, 10:23 AM
  #49  
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Originally Posted by Marcus_Ti View Post
Well I would lose track of how many miles I have on the present chain...
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Old 07-26-20, 10:29 AM
  #50  
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Originally Posted by GlennR View Post
Come on guys... it's just personal cycling statistics. It's not like your retirement account or medical records.

And if the data is so critical to you, you should have a backup in a secure location and not rely on any 3rd party to be the only source and to protect it. The larger the collective data, the larger the target.

If I lost all of my Garmin history, it wouldn't make a difference in my life.
They store a lot more than cycling data, if you care to use it for that. Some of it is only calculated server-side, so recent data is unavailable. But hey, glad to know you're not hindered.
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