Go Back  Bike Forums > Bike Forums > Road Cycling
Reload this Page >

The Pro’s Closet feedback

Notices
Road Cycling “It is by riding a bicycle that you learn the contours of a country best, since you have to sweat up the hills and coast down them. Thus you remember them as they actually are, while in a motor car only a high hill impresses you, and you have no such accurate remembrance of country you have driven through as you gain by riding a bicycle.” -- Ernest Hemingway

The Pro’s Closet feedback

Old 12-30-21, 11:02 AM
  #1  
TTron
Newbie
Thread Starter
 
Join Date: Jul 2013
Location: San Luis Obispo, CA
Posts: 22

Bikes: Sworks Aethos and Roubaix, Specialized Tramac Pro, Trek 5500, Cervelo P2C, Specialized Stumpjumper

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 11 Post(s)
Liked 8 Times in 4 Posts
The Pro’s Closet feedback

Has anyone purchased a bike from Pro’s Closet? How was your experience with the product description vs what was delivered bs price? Happy with the experience. I’m looking to pick a used SWorks SL6 Tarmac…

Appreciate your feedback.

Thanks, Ron
TTron is offline  
Old 12-30-21, 11:08 AM
  #2  
woodcraft
Senior Member
 
woodcraft's Avatar
 
Join Date: Apr 2012
Location: Nor Cal
Posts: 6,016
Mentioned: 17 Post(s)
Tagged: 0 Thread(s)
Quoted: 1814 Post(s)
Likes: 0
Liked 919 Times in 567 Posts
Solid outfit, well vetted & described stuff. A bit more expensive than buying from a private party.
woodcraft is offline  
Likes For woodcraft:
Old 12-30-21, 12:17 PM
  #3  
Iride01 
more daylight today!
 
Iride01's Avatar
 
Join Date: Jul 2017
Location: Mississippi
Posts: 12,174

Bikes: Tarmac Disc Comp Di2 - 2020

Mentioned: 43 Post(s)
Tagged: 0 Thread(s)
Quoted: 4991 Post(s)
Liked 3,500 Times in 2,427 Posts
They've been around a long time. I wouldn't have any hesitation about buying from them. Most of the stuff they sell is going to be in very excellent condition. So comparing their prices to what you might see for other used being offered FSBO might have you thinking them high. But that FSBO probably wouldn't be in good enough condition to really compare the price.
Iride01 is offline  
Old 12-30-21, 12:20 PM
  #4  
tyrion
Senior Member
 
tyrion's Avatar
 
Join Date: Oct 2015
Location: San Diego, California
Posts: 3,825

Bikes: Velo Orange Piolet

Mentioned: 27 Post(s)
Tagged: 0 Thread(s)
Quoted: 2061 Post(s)
Liked 1,666 Times in 807 Posts
You pay a premium but bikes are returnable to Pro's Closet (I think).
tyrion is offline  
Old 12-30-21, 03:29 PM
  #5  
chaadster
Thread Killer
 
Join Date: Aug 2008
Location: Ann Arbor, MI
Posts: 11,743

Bikes: '15 Kinesis Racelight 4S, '76 Motebecane Gran Jubilée, '17 Dedacciai Gladiatore2, '12 Breezer Venturi, '09 Dahon Mariner, '12 Mercier Nano, '95 DeKerf Team SL, '19 Tern Rally, ‘21 Breezer Doppler Cafe+, ‘19 T-Lab X3

Mentioned: 26 Post(s)
Tagged: 0 Thread(s)
Quoted: 2200 Post(s)
Liked 1,275 Times in 782 Posts
I’ve purchased from them three times now, and have been pleased and issue-free every time. I can recommend them.
chaadster is offline  
Likes For chaadster:
Old 12-30-21, 03:34 PM
  #6  
Troul 
:D
 
Troul's Avatar
 
Join Date: Oct 2013
Location: Mich
Posts: 6,028

Bikes: RSO E-tire dropper fixie brifter

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 6 Post(s)
Liked 2,110 Times in 1,418 Posts
i have not bought from them, but I was close in doing so. I didnt pull the trigger after finding out how the OEM's warranty works. Should there be any issue outside of PC's warranty, you're pretty much stuck holding the bag.
__________________
-Oh Hey!
Troul is offline  
Old 12-30-21, 04:04 PM
  #7  
TTron
Newbie
Thread Starter
 
Join Date: Jul 2013
Location: San Luis Obispo, CA
Posts: 22

Bikes: Sworks Aethos and Roubaix, Specialized Tramac Pro, Trek 5500, Cervelo P2C, Specialized Stumpjumper

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 11 Post(s)
Liked 8 Times in 4 Posts
They do appear to be slightly higher priced compared to a quick check of the bicycle blue book sight. BUT, they do have a 30 day return policy which is very nice!!

Appreciate everyone’s feedback.
TTron is offline  
Old 12-30-21, 05:03 PM
  #8  
CliffordK
Senior Member
 
CliffordK's Avatar
 
Join Date: Nov 2014
Location: Eugene, Oregon, USA
Posts: 27,273
Mentioned: 216 Post(s)
Tagged: 0 Thread(s)
Quoted: 16981 Post(s)
Liked 3,847 Times in 2,850 Posts
I bought several items from them on E-Bay, generally with a good opinion of their store.

At the time, they seemed to have had a model of taking bikes and mostly parting them out.

For wheels, they usually list truing specs (runnout, hop, etc), but aren't putting in the effort to actually true the wheels.

I've bumped into their website a few times, but haven't bought from them directly.
CliffordK is offline  
Old 12-30-21, 05:45 PM
  #9  
chaadster
Thread Killer
 
Join Date: Aug 2008
Location: Ann Arbor, MI
Posts: 11,743

Bikes: '15 Kinesis Racelight 4S, '76 Motebecane Gran Jubilée, '17 Dedacciai Gladiatore2, '12 Breezer Venturi, '09 Dahon Mariner, '12 Mercier Nano, '95 DeKerf Team SL, '19 Tern Rally, ‘21 Breezer Doppler Cafe+, ‘19 T-Lab X3

Mentioned: 26 Post(s)
Tagged: 0 Thread(s)
Quoted: 2200 Post(s)
Liked 1,275 Times in 782 Posts
Originally Posted by Troul View Post
i have not bought from them, but I was close in doing so. I didnt pull the trigger after finding out how the OEM's warranty works. Should there be any issue outside of PC's warranty, you're pretty much stuck holding the bag.
You’re talking about the difference between buying new and used, which is nothing specific to Pro’s Closet.

Anytime you buy used (or almost always), the manufacturer’s warranty does not transfer to you as the new owner.

Also, Pro’s Closet sells new items, such as Mavic helmets, shoes and apparel, which do come with the full manufacturer’s warranty, just as they would from any authorized dealer.
chaadster is offline  
Likes For chaadster:
Old 12-30-21, 06:25 PM
  #10  
Sy Reene
Advocatus Diaboli
 
Sy Reene's Avatar
 
Join Date: Feb 2015
Location: Wherever I am
Posts: 8,104

Bikes: Merlin Cyrene, Nashbar steel CX

Mentioned: 14 Post(s)
Tagged: 1 Thread(s)
Quoted: 4378 Post(s)
Liked 1,317 Times in 857 Posts
Originally Posted by chaadster View Post
You’re talking about the difference between buying new and used, which is nothing specific to Pro’s Closet.

Anytime you buy used (or almost always), the manufacturer’s warranty does not transfer to you as the new owner.

Also, Pro’s Closet sells new items, such as Mavic helmets, shoes and apparel, which do come with the full manufacturer’s warranty, just as they would from any authorized dealer.
Yeah, one of those exceptions I think is Trek, where the warranty can extend to the 2nd purchaser. But by definition with TPC, you'll technically always be at least the 3rd owner.
Sy Reene is offline  
Old 12-30-21, 10:55 PM
  #11  
LAJ
So it is
 
LAJ's Avatar
 
Join Date: Sep 2008
Location: Westminster, CO
Posts: 20,472

Bikes: Luzerne, 684, Boreas, Wheelhouse, Alize©®, Bayamo, Cayo

Mentioned: 245 Post(s)
Tagged: 1 Thread(s)
Quoted: 10736 Post(s)
Liked 4,103 Times in 2,409 Posts
Not a bike, but a wheel for my TT bike and I got to deal with them in person. The description was spot on, and the fellow I dealt with, was as good as gold.
__________________
Originally Posted by Jorgediaz View Post
Fellow riders, the only free cheese is in the mousetrap!










LAJ is offline  
Old 12-31-21, 09:27 AM
  #12  
Hiro11
Senior Member
 
Join Date: Jun 2010
Posts: 2,595

Bikes: 2022 Specialized Allez Sprint custom build, 2019 Giant Defy Advanced Pro 0, 2018 Seven Mudhoney Pro custom build, 2017 Raleigh Stuntman, various others

Mentioned: 7 Post(s)
Tagged: 0 Thread(s)
Quoted: 771 Post(s)
Liked 440 Times in 226 Posts
I bought a high end bike from them last year and was very pleased. I will definitely buy from TPC again once used bike prices become more sane again. Before buying, I sent them an email with some additional questions and they replied immediately with detailed information that answered my questions and they provided more pictures on demand. This was top quality service, it's clear that they are bike experts and used to dealing with (annoying, know-it-all) enthusiast customers like me. The measurements on the bike (which was a custom frame) were very accurate and the condition of the bike was better than described when it arrived. The bike was very well packaged and it came out of the box essentially ready to ride. You pay a premium to buy from TPC vs. going with Ebay or Craigslist, but the service and reliability they offer are easily worth it. Look no further, IMO.

Last edited by Hiro11; 12-31-21 at 09:32 AM.
Hiro11 is offline  
Likes For Hiro11:
Old 12-31-21, 02:02 PM
  #13  
zatopek
Senior Member
 
Join Date: Dec 2008
Location: Damascus, MD, USA
Posts: 1,293

Bikes: Neilpryde Nazare, Storck Scenero G3, Colnago Extreme Power, CAAD 10, Bowman Palace R, Strong Custom Foco Steel, BMC SLR01, BMC ALR01

Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 96 Post(s)
Liked 114 Times in 53 Posts
Originally Posted by woodcraft View Post
Solid outfit, well vetted & described stuff. A bit more expensive than buying from a private party.
^ This plus the used frame I purchased was close to filthy. However, the item was precisely as advertised and without any non-disclosed damage, cosmetic or structural. From my one purchase from the outfit, I endorse them.
zatopek is offline  
Old 12-31-21, 02:18 PM
  #14  
Sy Reene
Advocatus Diaboli
 
Sy Reene's Avatar
 
Join Date: Feb 2015
Location: Wherever I am
Posts: 8,104

Bikes: Merlin Cyrene, Nashbar steel CX

Mentioned: 14 Post(s)
Tagged: 1 Thread(s)
Quoted: 4378 Post(s)
Liked 1,317 Times in 857 Posts
You have to know what you're doing. The used market is currently pretty stoopid
Eg. Here's a used Trek SL6 Disc Pro from TPC: https://www.theproscloset.com/produc...6-disc-pro-l-2
and here's Trek's listing for that model bike: https://www.trekbikes.com/us/en_US/b...grey_greylight
Sy Reene is offline  
Likes For Sy Reene:
Old 12-31-21, 06:37 PM
  #15  
urbanknight
Over the hill
 
urbanknight's Avatar
 
Join Date: Mar 2006
Location: Los Angeles, CA
Posts: 23,746

Bikes: Giant Defy

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 687 Post(s)
Liked 744 Times in 450 Posts
Just bought a bike from them. The description was accurate if not extra careful. I can't even find some of the "light scratches" they mentioned. The bike was packed well and came with a torque wrench to put it together. Brakes and gears didn't need any adjustment. The price was higher than private sale, but I've never bought a bike privately that was in this good of condition.
__________________
It's like riding a bicycle
urbanknight is offline  
Likes For urbanknight:
Old 12-31-21, 09:55 PM
  #16  
Troul 
:D
 
Troul's Avatar
 
Join Date: Oct 2013
Location: Mich
Posts: 6,028

Bikes: RSO E-tire dropper fixie brifter

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 6 Post(s)
Liked 2,110 Times in 1,418 Posts
Originally Posted by Sy Reene View Post
Yeah, one of those exceptions I think is Trek, where the warranty can extend to the 2nd purchaser. But by definition with TPC, you'll technically always be at least the 3rd owner.
Not according to the trek rep I spoke to.
Main reason I went brand new instead of used for a bicycle.
__________________
-Oh Hey!
Troul is offline  
Old 12-31-21, 10:20 PM
  #17  
big john
Senior Member
 
big john's Avatar
 
Join Date: Sep 2005
Location: In the foothills of Los Angeles County
Posts: 21,337
Mentioned: 8 Post(s)
Tagged: 0 Thread(s)
Quoted: 5728 Post(s)
Liked 5,493 Times in 2,814 Posts
Originally Posted by Troul View Post
Not according to the trek rep I spoke to.
Main reason I went brand new instead of used for a bicycle.
A forum member bought a used Madone. It was beautiful but when it cracked Trek told him to pound sand. Nothing, not even a crash replacement deal.
big john is offline  
Likes For big john:
Old 01-01-22, 07:47 AM
  #18  
Sy Reene
Advocatus Diaboli
 
Sy Reene's Avatar
 
Join Date: Feb 2015
Location: Wherever I am
Posts: 8,104

Bikes: Merlin Cyrene, Nashbar steel CX

Mentioned: 14 Post(s)
Tagged: 1 Thread(s)
Quoted: 4378 Post(s)
Liked 1,317 Times in 857 Posts
Originally Posted by Troul View Post
Not according to the trek rep I spoke to.
Main reason I went brand new instead of used for a bicycle.
From trek's website. And my bad, it actually would extend to any subsequent owner supposedly, but just for frame and fork. Probably need to have a copy of original sales receipt to provide proof of date of purchase from authorized retailer. 5th header down:
https://www.trekbikes.com/us/en_US/warranty_policy/

This would make an interesting question to TPC as to whether they obtain a copy of original sales receipts for newer Treks at least so that warranty might be passed along.

Last edited by Sy Reene; 01-01-22 at 07:53 AM.
Sy Reene is offline  
Old 01-01-22, 11:51 AM
  #19  
Iride01 
more daylight today!
 
Iride01's Avatar
 
Join Date: Jul 2017
Location: Mississippi
Posts: 12,174

Bikes: Tarmac Disc Comp Di2 - 2020

Mentioned: 43 Post(s)
Tagged: 0 Thread(s)
Quoted: 4991 Post(s)
Liked 3,500 Times in 2,427 Posts
Things that are a safety issue because of a manufacturing error or design error are going to be covered warranty or not, and for whomever currently claims possession of that item.

However it will have to be something that will affect many frames and endanger others, not just a one in a million defect for one specific frame or other component.
Iride01 is offline  
Old 01-03-22, 09:07 AM
  #20  
Mojo31
-------
 
Join Date: Jul 2020
Location: Tejas
Posts: 8,940
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 6792 Post(s)
Liked 4,253 Times in 2,315 Posts
Originally Posted by Sy Reene View Post
You have to know what you're doing. The used market is currently pretty stoopid
Eg. Here's a used Trek SL6 Disc Pro from TPC: https://www.theproscloset.com/produc...6-disc-pro-l-2
and here's Trek's listing for that model bike: https://www.trekbikes.com/us/en_US/b...grey_greylight
But wait! If you get the same bike in a 56cm instead of a 58cm, you pay $8,000 when the highest priced new Emonda SL is only $6,000. The extra $2k does get you a used bike with an oversized pulley wheel, so there is that.
Mojo31 is offline  
Old 01-03-22, 10:19 AM
  #21  
bruce19
Senior Member
 
bruce19's Avatar
 
Join Date: Jul 2006
Location: Lebanon (Liberty Hill), CT
Posts: 8,237

Bikes: CAAD 12, MASI Gran Criterium S, Colnago World Cup CX & Guru steel

Mentioned: 6 Post(s)
Tagged: 0 Thread(s)
Quoted: 1634 Post(s)
Liked 1,117 Times in 652 Posts
Originally Posted by TTron View Post
They do appear to be slightly higher priced compared to a quick check of the bicycle blue book sight. BUT, they do have a 30 day return policy which is very nice!!

Appreciate everyone’s feedback.
They are selling a 2016 CAAD 8 w/Shimano 105 for $2000. My 2019 CAAD 12 w/105 cost $1600 new. So, yeah, expensive.
bruce19 is offline  
Old 01-03-22, 01:27 PM
  #22  
sdmc530
Heft On Wheels
 
sdmc530's Avatar
 
Join Date: Nov 2014
Location: South Dakota
Posts: 3,124

Bikes: Specialized,Cannondale,Argon 18

Mentioned: 13 Post(s)
Tagged: 0 Thread(s)
Quoted: 887 Post(s)
Liked 560 Times in 346 Posts
they were a bit cheaper before all the covid supply issues happened but they are for certain legit and for certain good work with.

Two years ago I purchased a frame set from them it was a great experience for me. CS was good and shipping was good too. They shipped it FedEx in a bike shipping box and it was well packaged. I would highly recommend them.

I have been wanting to get my young son a road bike but the prices are crazy right now. I need to build one on a very small frame but its been on hold for now with the issues on supply.
sdmc530 is offline  
Old 01-03-22, 02:17 PM
  #23  
burnthesheep
Newbie racer
 
Join Date: Feb 2018
Posts: 3,373

Bikes: Propel, red is faster

Mentioned: 34 Post(s)
Tagged: 0 Thread(s)
Quoted: 1566 Post(s)
Liked 1,533 Times in 953 Posts
Legit. Was trouble free.

I will say, don't assume their disassembly for shipment or inspection catches everything. If a bike has anything to it that is more "unique" like an integrated bar setup or TT bars or something.........pull up the online manual for it, disassemble or verify those areas. Check torques on things you didn't have to torque yourself on assembly.

I think an original builder of my bike did it wrong, and Pros didn't catch it. The Trinity has a set of barrels that space out in the base bar for the bolt/washer combo to press against and not dig into the base bar. These were not installed on my bike and I caught it when adjusting the stack height for the first ride. I had started without them and it dug a tiny bit, but I got lucky and caught it when I added stack spacers and saw it.

Not a big deal, just understand you're buying a used bike and some of the inspection aspect is on you also.
burnthesheep is offline  
Likes For burnthesheep:
Old 01-03-22, 05:58 PM
  #24  
chaadster
Thread Killer
 
Join Date: Aug 2008
Location: Ann Arbor, MI
Posts: 11,743

Bikes: '15 Kinesis Racelight 4S, '76 Motebecane Gran Jubilée, '17 Dedacciai Gladiatore2, '12 Breezer Venturi, '09 Dahon Mariner, '12 Mercier Nano, '95 DeKerf Team SL, '19 Tern Rally, ‘21 Breezer Doppler Cafe+, ‘19 T-Lab X3

Mentioned: 26 Post(s)
Tagged: 0 Thread(s)
Quoted: 2200 Post(s)
Liked 1,275 Times in 782 Posts
Originally Posted by Sy Reene View Post
From trek's website. And my bad, it actually would extend to any subsequent owner supposedly, but just for frame and fork. Probably need to have a copy of original sales receipt to provide proof of date of purchase from authorized retailer. 5th header down:
https://www.trekbikes.com/us/en_US/warranty_policy/

This would make an interesting question to TPC as to whether they obtain a copy of original sales receipts for newer Treks at least so that warranty might be passed along.
Maybe such a paper trail, and the incumbent warranty that comes with it, is the reason for the “certified pre-owned” label in the more-expensive-than-new Trek you linked to above.
chaadster is offline  
Old 01-03-22, 09:06 PM
  #25  
Troul 
:D
 
Troul's Avatar
 
Join Date: Oct 2013
Location: Mich
Posts: 6,028

Bikes: RSO E-tire dropper fixie brifter

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 6 Post(s)
Liked 2,110 Times in 1,418 Posts
Originally Posted by big john View Post
A forum member bought a used Madone. It was beautiful but when it cracked Trek told him to pound sand. Nothing, not even a crash replacement deal.
Not shocked to read that.
If there's doubt in a buyer's mind about being covered when purchasing an used bicycle, I would expect the worse case for support.
If you can afford the worst outcome, then you should ideally know the next general plan of action.
__________________
-Oh Hey!
Troul is offline  

Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service - Do Not Sell or Share My Personal Information -

Copyright © 2023 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.