El Diablo Rojo

Yep it does...and some companies will go above and beyond what is written in their implied contracts and others wont. I'll buy another LOOK...I'll never buy a Trek.

BTW when I drove my two week old CAAD 8 into the garage door Kermit (the local C'dale rep) hooked me up with a crash replacement deal...somehow I doubt that's what they had in mind when they wrote the warranty. I'd buy another C'dale.

Which goes to the heart of this...Trek could have said let us take a look at it and see if it was due to a manufactures defect or due to rider abuse (ie racing). But they didn't, they fell back on their contract and moved on. I know WR quite well, our children attend the same school, we attend the same church, and we ride for the same team. I know what he's said about this subject and I know that if Trek had at least taken the frame for examination this thread wouldn't exist.

khatfull

I'd just add too....I buy lots of used stuff, saddles, posts, bars, stems, drivetrain... The more I think about it I think I'd avoid a used frame:

1) Most expensive part to replace.
2) The thing it's best to know the full history of.

Just me, just sayin'.

Erik B

I've seen Trek do what you are talking about.
I still say getting this kind of coverage is all about regions/reps/relationships with your LBS. Consequently YMMV

El Diablo Rojo

This is about the most sane thing I've seen written on the subject. The thread is now closed.

jwible

Is not.

H-Bear

So is this the correct cliff notes version?

WR calls Trek:

WR: My bike is broken and you need to fix it for free
T: Are you the original owner?
WR: No
T: Sorry but our warranty only applies to original owners. Could I interest you in a new frame for 20% off, which would include a full warranty?
WR: No, I want this bike fixed, for free
T: Well, if that's the case, pound sand.
WR: Do you know who I am?!?!
T: No but whoever you are, pound sand.

waterrockets 

I magnified them about 3x so you could see the nicks?

waterrockets 

One Way Rider

Allow me. When you buy new, you get a lifetime warranty against defects. If you crash it, there's a crash replacement discount.

That's the part of the equation people here aren't seeing- WR bought used with no warranty, therefore he has no standing with Trek. Trek was willing to give WR a crash replacement deal-a discounted new frame with a warranty but he turned it down.

longbeachgary

If it's so pooly built, why would you want another one?

El Diablo Rojo

Is to..infinity!

KiddSisko

When I start my bike frame company, I'm so going to invest in a whole department of hacks whose job it is to fend off all the jokers fishing our product out of dumpsters. And those customers who reflect positively on us by winning races while riding our bikes? Treat them like mud! Yes, that will be my strategy for success in business.

KiddSisko

It's carbon, right? Only a matter of time. Tic toc, tic toc...

umd

I've done it, twice. It's a good strategy if you have the power to pull it off. It's just far enough out that the sprinters don't want to go, and if you get a clean separation (critical) nobody wants to chase you because they know they will destroy themselves and lose. So either some has to get on your wheel right away or they have to sacrifice themselves for someone else to win. It's not a sure thing, nothing ever is. But it is a solid strategy. Regardless I've never seen him claim it's the only way to win or that is what everyone should be doing.

wanders

I'm beginning to think WR's power numbers are made up and that picture of his win is photoshopped.

wanders

...and that video of your win umd is cgi.

One Way Rider

All in the spirit of fun....

This poses an interesting question! If you found out that vocal, anti-religion athiests were getting into the same heaven as you have been promised, but you were expected to shell out tithes and offerings and obey a certain set of rules to get there, would you be OK with it? Or would you prefer God stuck with the posted terms of entrance? All people are potentially defective, some just have protection against eternal damnation, right? Oh should we just just throw the doors open? Let all defective people in regardless of their personal choices?

I buy things like bikes retail because I want the security of protection against defects. Seeing someone who chose to play the odds by going outside that channel, but who still wants the same benefits I had to pay extra for is getting something for nothing. It isn't fair and it ticks me off.

You'd think someone who attends weekly meetings where ideas such as integrity, forgiveness, not cheating, etc are taught would understand what WR is demanding something he doesn't have claim to, as well as taking a very (I'm assuming based on location) non-Christian attitude: publicly declaring his intent to use his position here to try and damage Trek.

Red Devil, whether or not a defect existed isn't germane to the issue-we know there was a defect present. But WR must accept accountability for his choices. He chose a risky path. They teach about that at church, too.

waterrockets 

If they replaced it, I'd be impressed with their service and happily race the frame. If it happened again... ebay the replacement.

El Diablo Rojo

They also teach forgiveness in church so I'll forgive you for being so stupid. There I even added a nice little thumbs up for emphasis.

What is germane is that Trek didn't even want to know if the failure was due to a factory defect or caused buy the end user...they just decided that they didn't have to deal with it. Anecdotal or not the fact that other manufactures have taken steps to at least determine if they were at fault shows a lack of integrity on Treks part. WR knows he took a risk buying a used frame. He knew he didn't have any legal right to getting a replacement frame. What he had hoped for was that Trek would have at least taken a look, and if it were determined that it was a factory defect they would have fixed or replaced the frame regardless of chain of ownership.

waterrockets 

Well at least you're not trying to compare me to Hitler.

Yet.

txvintage

Well, you do live in a town that flashes satanic symbols. That is what that two fingered thing is right?

kudude

So 10% of Trek's customers can put down 1750W? They must be magic frames.

waited for 20 pages to kill the thread, eh?

WCroadie

Trek offered WR a crash replacement frame as well even though they knew he was not the original owner. I doubt that's what Trek had in mind when they wrote their warranty. I'd buy another Trek. I'd buy another Cannondale as well.

El Diablo Rojo

That would be incorrect. They offered him 20% off retail. Big difference.

coasting 

take it to p&R

over there you can burn all the heretics you want and god will thank you for it too.