"connection request" - problems connecting 6870 Di2 to PC
02-11-15 | 05:27 PM
#1
Thread Starter
Member
Joined: Feb 2015
Posts: 38
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Bikes: 2015 Synapse Di2 Disc
"connection request" - problems connecting 6870 Di2 to PC
Hi all!
I'd like to play with the config of my Di2 but despite Windows showing the device as present the e-tube app doesn't progress beyond the "connection request" popup shown below.
Things I'd tried:
- Windows 7 and 8
- Various versions of the software including 2.3 and 2.9
- Connecting just the battery to the box (it's an internal battery by the way, with three ports on the box)
- Turning it on and off again
- Swearing
But all to no avail. Any ideas? All help greatly received.
I'd like to play with the config of my Di2 but despite Windows showing the device as present the e-tube app doesn't progress beyond the "connection request" popup shown below.
Things I'd tried:
- Windows 7 and 8
- Various versions of the software including 2.3 and 2.9
- Connecting just the battery to the box (it's an internal battery by the way, with three ports on the box)
- Turning it on and off again
- Swearing
But all to no avail. Any ideas? All help greatly received.
02-14-15 | 11:29 AM
#4
Senior Member
Joined: Dec 2010
Posts: 6,682
Likes: 4
From: Above ground, Walnut Creek, Ca
Bikes: 8 ss bikes, 1 5-speed touring bike
as the error message states, there could be a problem with the SM-PC1/SM-BCR2 unit. as a test and if i had access to another unit, possibly from a friend, i would swap them. if not i would take the unit to the nearest shimano dealer and have them test it. should be conclusive and not too difficult. i would check for latest firmware (driver) updates too, if that possibility has not already been explored.
i'm assuming you are familiar with this page from Shimano concerning the SM-PCE1/SM-BCR2?
that type of message is often one that hints to a firmware update/software incompatibility problem. the OS detects (successfully) a device has been plugged into the USB port, passes off control to the proper device driver and then everything goes belly-up. it's often the best message that can be sent under the circumstances.
my sympathies , installation/compatibility problems can often be a SOB.
i'm assuming you are familiar with this page from Shimano concerning the SM-PCE1/SM-BCR2?
that type of message is often one that hints to a firmware update/software incompatibility problem. the OS detects (successfully) a device has been plugged into the USB port, passes off control to the proper device driver and then everything goes belly-up. it's often the best message that can be sent under the circumstances.
my sympathies , installation/compatibility problems can often be a SOB.
Last edited by hueyhoolihan; 02-14-15 at 12:15 PM.
02-14-15 | 02:48 PM
#5
Thread Starter
Member
Joined: Feb 2015
Posts: 38
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Bikes: 2015 Synapse Di2 Disc
Thanks everyone 
It's a new bike so I'll take it to the shop and see what they can do with it. Doesn't look like there's much I can do at home.
(I'll repost in that other forum first though to see what they have to say)
It's a new bike so I'll take it to the shop and see what they can do with it. Doesn't look like there's much I can do at home.(I'll repost in that other forum first though to see what they have to say)
02-15-15 | 11:58 AM
#6
The E-tube software installed easily for me (on Win 7). Your LBS should be able to find what's wrong.
I set it to shift 3 cogs when holding the button (for the normal half second). So shifting to the small chainring at the base of a hill is just two long presses of each bottom button: small chainring and 3 smaller cogs. Then, over the top of the hill, two long presses of each top button.
And it's nice in the winter with heavy gloves, when I can't always feel each click.
I set it to shift 3 cogs when holding the button (for the normal half second). So shifting to the small chainring at the base of a hill is just two long presses of each bottom button: small chainring and 3 smaller cogs. Then, over the top of the hill, two long presses of each top button.
And it's nice in the winter with heavy gloves, when I can't always feel each click.
