bikes direct.
08-21-07 | 12:52 AM
#1
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Senior Member
Joined: Sep 2006
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bikes direct.
man, I finally bit the bullet and was going to order a BD bike. Stepped up to the plate. Picked it out. Put it in the cart. Tried to checkout and they can't validate my CC? WTF?! I only use it all the freaking time. verified the card info like 4 times. WTF!? really cheesy checkout.
08-21-07 | 12:54 AM
#2
部門ニ/自転車オタク
Joined: Dec 2005
Posts: 3,173
Likes: 0
From: Sterling, VA
Bikes: 2008 Blue T16, 2009 Blue RC8, 2012 Blue Norcross CX, 2016 Blue Axino SL, 2016 Scott Scale, Fixie, Fetish Cycles Road Bike (on the trainer)
Man, I was just waiting for the next BD.com post to be made. I was beginning to think I wouldn't get through my workout tomorrow without it.
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08-21-07 | 01:02 AM
#3
Thread Starter
Senior Member
Joined: Sep 2006
Posts: 2,892
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08-21-07 | 04:41 AM
#4
Violin guitar mandolin
Joined: Sep 2005
Posts: 1,171
Likes: 0
From: Friendsville, TN, USA
Bikes: Wilier Thor, Fuji Professional, LeMond Wayzata
CC declination isn't at all uncommon. I've swiped numerous cards that get rejected, but work when I punch in the numbers manually. Depends on many things, including the clearing house etc. Often institutions providing cards put a single-charge or day limit on the cards without bothering to tell the cardholder.
Slamming Bikes Direct for this is right at the outer edge of ignorant.
Slamming Bikes Direct for this is right at the outer edge of ignorant.
08-21-07 | 07:20 AM
#6
Know Your Onion!
Joined: Aug 2005
Posts: 2,011
Likes: 0
From: Boston, MA
Bikes: Kestrel Talon, Motobecane Le Champion SL
man, I finally bit the bullet and was going to order a BD bike. Stepped up to the plate. Picked it out. Put it in the cart. Tried to checkout and they can't validate my CC? WTF?! I only use it all the freaking time. verified the card info like 4 times. WTF!? really cheesy checkout.
08-21-07 | 07:20 AM
#7
Thread Starter
Senior Member
Joined: Sep 2006
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never been an issue in all the years I have had this card. It's on their end and the checkout process is on the cheezy side.
and the ignorant comment....well, that's rich considering I didn't see a CONTACT number to resolve the problem.
and the ignorant comment....well, that's rich considering I didn't see a CONTACT number to resolve the problem.
CC declination isn't at all uncommon. I've swiped numerous cards that get rejected, but work when I punch in the numbers manually. Depends on many things, including the clearing house etc. Often institutions providing cards put a single-charge or day limit on the cards without bothering to tell the cardholder.
Slamming Bikes Direct for this is right at the outer edge of ignorant.
Slamming Bikes Direct for this is right at the outer edge of ignorant.
08-21-07 | 07:29 AM
#8
Duathlete
Joined: Oct 2006
Posts: 1,156
Likes: 0
From: Indianapolis, IN
They do not have a phone number. Everyone just friggen accept that. Nor does Amazon. Welcome to modern internet sales.
Is that ideal in cases like this? No.
Is it acceptable based on their pricing and business model? Yes it is. I was fine with this when I made I bought from them. I had a CC question and it took part of a business day to answer. Such is life. I have a bike that I love at $1500 that could not have been touched by my LBS'.
Like I always say - a LBS is a great way to go. It is a better way if you need everything answered now and want a high comfort level. They would have someone to help you with a CC in a second.
Just pros and cons.
Did you call your bank to see why it was declined? In the end, the bank makes that call. It could be that something was wrong (zip code) or the amount was such that it caused an issue. Costco could not take my debit card for my kids playset . . . turns out my debit card has a PIN based limit of $1200. Was this costco's fault? No. Could they even explain it to me? No. My bank could as soon as I asked.
Is that ideal in cases like this? No.
Is it acceptable based on their pricing and business model? Yes it is. I was fine with this when I made I bought from them. I had a CC question and it took part of a business day to answer. Such is life. I have a bike that I love at $1500 that could not have been touched by my LBS'.
Like I always say - a LBS is a great way to go. It is a better way if you need everything answered now and want a high comfort level. They would have someone to help you with a CC in a second.
Just pros and cons.
Did you call your bank to see why it was declined? In the end, the bank makes that call. It could be that something was wrong (zip code) or the amount was such that it caused an issue. Costco could not take my debit card for my kids playset . . . turns out my debit card has a PIN based limit of $1200. Was this costco's fault? No. Could they even explain it to me? No. My bank could as soon as I asked.
08-21-07 | 07:41 AM
#9
bannned
Joined: Jun 2005
Posts: 2,228
Likes: 0
From: philadelphia
Bikes: black bike, white bike, blue bike, yellow bike, silver bike
Just 10 minutes ago I bought a bike from BikesDirect. I paid with Paypal. I'm very happy about it.
08-21-07 | 07:52 AM
#12
They do not have a phone number. Everyone just friggen accept that. Nor does Amazon. Welcome to modern internet sales.
Is that ideal in cases like this? No.
Is it acceptable based on their pricing and business model? Yes it is. I was fine with this when I made I bought from them. I had a CC question and it took part of a business day to answer. Such is life. I have a bike that I love at $1500 that could not have been touched by my LBS'.
Like I always say - a LBS is a great way to go. It is a better way if you need everything answered now and want a high comfort level. They would have someone to help you with a CC in a second.
Just pros and cons.
Did you call your bank to see why it was declined? In the end, the bank makes that call. It could be that something was wrong (zip code) or the amount was such that it caused an issue. Costco could not take my debit card for my kids playset . . . turns out my debit card has a PIN based limit of $1200. Was this costco's fault? No. Could they even explain it to me? No. My bank could as soon as I asked.
Is that ideal in cases like this? No.
Is it acceptable based on their pricing and business model? Yes it is. I was fine with this when I made I bought from them. I had a CC question and it took part of a business day to answer. Such is life. I have a bike that I love at $1500 that could not have been touched by my LBS'.
Like I always say - a LBS is a great way to go. It is a better way if you need everything answered now and want a high comfort level. They would have someone to help you with a CC in a second.
Just pros and cons.
Did you call your bank to see why it was declined? In the end, the bank makes that call. It could be that something was wrong (zip code) or the amount was such that it caused an issue. Costco could not take my debit card for my kids playset . . . turns out my debit card has a PIN based limit of $1200. Was this costco's fault? No. Could they even explain it to me? No. My bank could as soon as I asked.
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08-21-07 | 07:53 AM
#13
Riding Heavens Highway
Joined: Apr 2004
Posts: 1,778
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From: Sunny SoCal
Bikes: '04 Giant TCR
Me too! Even though it hasn't arrived yet it's the bestest, most fastest, bike ever.
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08-21-07 | 07:56 AM
#14
Senior Member
Joined: Mar 2005
Posts: 1,570
Likes: 0
BD will also not accept a CC issued from Canadian bank... CHEESY CHECKOUT... I agree.. sure seems a little bush league...
nowadays.....not accepting a CC from a Nigerian bank I understand.... but there should be no issues taking one from a bank from the Dominion of Canada.
nowadays.....not accepting a CC from a Nigerian bank I understand.... but there should be no issues taking one from a bank from the Dominion of Canada.
08-21-07 | 07:57 AM
#15
....gets the cheese
Joined: Dec 2005
Posts: 2,577
Likes: 5
From: SLC, Utah
Bikes: Cannondale Synapse, Cannondale Caad 8, Wilier Triestina Jareen
man, I finally bit the bullet and was going to order a BD bike. Stepped up to the plate. Picked it out. Put it in the cart. Tried to checkout and they can't validate my CC? WTF?! I only use it all the freaking time. verified the card info like 4 times. WTF!? really cheesy checkout.
08-21-07 | 08:03 AM
#17
Thread Starter
Senior Member
Joined: Sep 2006
Posts: 2,892
Likes: 0
08-21-07 | 08:06 AM
#18
bannned
Joined: Jun 2005
Posts: 2,228
Likes: 0
From: philadelphia
Bikes: black bike, white bike, blue bike, yellow bike, silver bike
For a $300 steel bike you can't really beat it. It'll never see the track anyway.
Last edited by steaktaco; 08-21-07 at 08:13 AM.
08-21-07 | 08:20 AM
#19
Duathlete
Joined: Oct 2006
Posts: 1,156
Likes: 0
From: Indianapolis, IN
Rutnick - I want to be clear i am not attacking you.
Did you call your bank?
BD.com's site successfully takes credit cards or they would not be in business. That does not mean they did not screw something up on yours . . . I am just saying.
In the end, the CC company says yes or no, not BD.com. there could be a totally reasonable reason why this happened that would put none of the blame on BD.com. Of course, BD.com could have messed something up and it is 100% on them.
If having to call your bank or wait a day turns you off to BD.com I respect that - you are the consumer and that is all that matters. I would say that to me a $1500 purchase that will take several days to get to me anyway is worth a little wait and effort. That is just me.
Did you call your bank?
BD.com's site successfully takes credit cards or they would not be in business. That does not mean they did not screw something up on yours . . . I am just saying.
In the end, the CC company says yes or no, not BD.com. there could be a totally reasonable reason why this happened that would put none of the blame on BD.com. Of course, BD.com could have messed something up and it is 100% on them.
If having to call your bank or wait a day turns you off to BD.com I respect that - you are the consumer and that is all that matters. I would say that to me a $1500 purchase that will take several days to get to me anyway is worth a little wait and effort. That is just me.
08-21-07 | 08:48 AM
#20
pan y agua
Joined: Aug 2005
Posts: 31,812
Likes: 1,233
From: Jacksonville
Bikes: Willier Zero 7; Merlin Extralight; Calfee Dragonfly tandem, Calfee Adventure tandem; Cervelo P2; Motebecane Ti Fly 29er; Motebecanne Phantom Cross; Schwinn Paramount Track bike
08-21-07 | 09:45 AM
#23
Road, MTB and SS Rider
Joined: May 2006
Posts: 524
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From: Long Island, NY
Bikes: Trek 5200, Yeti Kokopelli, Clockwork
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08-21-07 | 10:03 AM
#24
Guadzilla
Joined: Jun 2006
Posts: 3,697
Likes: 3
From: Dialing it up to 400W
Bikes: Pinarello F4:13 W/Campy Reecord & Blue RC6 W/SRAM Force
Just 20 minutes ago I was thinking I never got a replacement DA bottom bracket from BD.
08-21-07 | 01:34 PM
#25
Over the hill
Joined: Mar 2006
Posts: 24,599
Likes: 1,364
From: Los Angeles, CA
Bikes: Pinarello Nytro, Momentum Transend
What makes you so sure it's on the BD end and not the bank's or the network's? Did you call the bank to see if they had some kind of flag go up? Did you call the network company to see if they had a flag or a glitch?
I had a card declined because I did a lot of travelling in one week, and it threw a flag when the same credit card was getting charges in Los Angeles, Las Vegas, Buttonwillow, and Fresno in a matter of days. I called the number on the back of the card and they verified that I had made the purchases and let me proceed with the pending transaction.
As a former cashier, it's amazing how many people argue like they know everything when they don't even know how the system works. Had a guy YELL at me that I didn't need to call Visa when my register said "call for authorization" saying that it had over $8000 available and that he was sure nobody had stolen his number. When I called, they asked to speak to him and he found out somebody had bought a few computers and he had less than $1000 left. Funny thing is, he still acted as if it was MY fault. lol
Sorry BD doesn't have a service phone number for you to call (that's something you have to consider before placing an order), but unless you already called the number on your credit card and asked about that SPECIFIC transaction, you are indeed ignorant. Sorry but it's true.
I had a card declined because I did a lot of travelling in one week, and it threw a flag when the same credit card was getting charges in Los Angeles, Las Vegas, Buttonwillow, and Fresno in a matter of days. I called the number on the back of the card and they verified that I had made the purchases and let me proceed with the pending transaction.
As a former cashier, it's amazing how many people argue like they know everything when they don't even know how the system works. Had a guy YELL at me that I didn't need to call Visa when my register said "call for authorization" saying that it had over $8000 available and that he was sure nobody had stolen his number. When I called, they asked to speak to him and he found out somebody had bought a few computers and he had less than $1000 left. Funny thing is, he still acted as if it was MY fault. lol
Sorry BD doesn't have a service phone number for you to call (that's something you have to consider before placing an order), but unless you already called the number on your credit card and asked about that SPECIFIC transaction, you are indeed ignorant. Sorry but it's true.
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