LBS lost a customer
01-16-09 | 12:02 PM
#55
BEHOLD! THE MANTICORE!
Joined: Sep 2008
Posts: 1,796
Likes: 2
From: 54914
I don't understand how the OP could figure out how to post this on here and not be able to figure out how to look up how to measure for a bike online? Maybe what he meant was he asked the LBS to measure his dick?
01-16-09 | 01:12 PM
#64
Senior Member
Joined: May 2007
Posts: 1,344
Likes: 1
From: Southern CA
Bikes: '17 Trek Emonda, '16 Yeti ASR5, '14 Cdale F29 '08 Orbea Orca.
Don't listen to a few of these LBS owners posting responses on their free time. I think you should find another LBS. For them to decline you after offering to pay is ridiculous. The fitting would be treated as a service and you would've probably ended up buying more gear from that shop.
I've seen that short-sightedness before but luckily there are plenty of shops here in Pasadena, CA to choose from. There is one that remains nameless that I will not revisit despite the excellent gear they carry. When service suffers, time to go elsewhere... If you don't have many LBS choices then I guess you're screwed.
I've seen that short-sightedness before but luckily there are plenty of shops here in Pasadena, CA to choose from. There is one that remains nameless that I will not revisit despite the excellent gear they carry. When service suffers, time to go elsewhere... If you don't have many LBS choices then I guess you're screwed.
01-16-09 | 01:20 PM
#65
Senior Member
Joined: Sep 2008
Posts: 3,589
Likes: 3
From: Beautiful Long Beach California
Bikes: Eddy Merckx San Remo 76, Eddy Merckx San Remo 76 - Black Silver and Red, Eddy Merckx Sallanches 64 (2); Eddy Merckx MXL;
There's a local bike shop by my house I go to once in a while. I've bought my fair share of product there.
Anyhow, I go in the other day, asking if they wouldn't mind doing my measurements. I explained I was going to buy a track frame online. Instantly, the sales guy snapped on me.
He said something along the likes of, "You come in to my bike shop, asking me to fit you for a bike you're buying from someone else!?"
I reply, "Yeah, I'm not going to beat around the bush and lie to you."
The guy would not help me after this. He told me to ask the company I am buying from.
Long story short, sometimes asking to get fitted can cause some ****ing drama. With that ****ty attitude, its a wonder how they stay in business.
Anyone else had an experience like this? I was blown away.
Anyhow, I go in the other day, asking if they wouldn't mind doing my measurements. I explained I was going to buy a track frame online. Instantly, the sales guy snapped on me.
He said something along the likes of, "You come in to my bike shop, asking me to fit you for a bike you're buying from someone else!?"
I reply, "Yeah, I'm not going to beat around the bush and lie to you."
The guy would not help me after this. He told me to ask the company I am buying from.
Long story short, sometimes asking to get fitted can cause some ****ing drama. With that ****ty attitude, its a wonder how they stay in business.
Anyone else had an experience like this? I was blown away.
I'm in real estate sales and the first question I ask a prospective buyer on one of my listings is "who is your agent". When they tell me I always tell them to contact their agent and have them show the property. I am not going to waste my time showing property just to have them write an offer with someone else.
Gary
Last edited by longbeachgary; 01-16-09 at 01:23 PM. Reason: forgot something
01-16-09 | 05:17 PM
#68
Senior Member
Joined: May 2007
Posts: 1,344
Likes: 1
From: Southern CA
Bikes: '17 Trek Emonda, '16 Yeti ASR5, '14 Cdale F29 '08 Orbea Orca.
Perhaps a fitting for a purchased bike is free and any other bikes brought in would be at a cost. The bottom line is that if you want to remain in business, you need to think out of the box and offer services that people want.
01-16-09 | 05:22 PM
#69
Live without dead time
Joined: Jun 2008
Posts: 2,136
Likes: 0
From: Toronto
Not true. To stay in business you have to offer services CUSTOMERS want. You can piss off all the non customers you want, and in fact, you're better off not wasting time on non paying customers entirely.
01-16-09 | 06:56 PM
#75
Senior Member
Joined: Mar 2007
Posts: 1,248
Likes: 0
From: Rohnert Park, CA
Bikes: Pake track, Soma DoubleCross, LeMond Etape, Maruishi RoadAce 303
Don't listen to a few of these LBS owners posting responses on their free time. I think you should find another LBS. For them to decline you after offering to pay is ridiculous. The fitting would be treated as a service and you would've probably ended up buying more gear from that shop.
I've seen that short-sightedness before but luckily there are plenty of shops here in Pasadena, CA to choose from. There is one that remains nameless that I will not revisit despite the excellent gear they carry. When service suffers, time to go elsewhere... If you don't have many LBS choices then I guess you're screwed.
I've seen that short-sightedness before but luckily there are plenty of shops here in Pasadena, CA to choose from. There is one that remains nameless that I will not revisit despite the excellent gear they carry. When service suffers, time to go elsewhere... If you don't have many LBS choices then I guess you're screwed.
EDIT: But I like your implied idea of a LBS owner conspiracy to wreck online sales.
Last edited by darksiderising; 01-16-09 at 07:05 PM.