https://weightweenies.starbike.com/li...hp?type=spokes

More like 7-8g PER SPOKE.

Edit:

I didn't have any problem when I ordered a wheelset from bicyclewheels.com two years ago. They arrived timely and everything was packed professionally. I probably won't order from them anymore or recommend them to anyone. It's ridiculous how Cesar is berating his customer when he was the one that sent the wrong product.

yeah, that makes way more sense.

a two gram spoke would be seriously sketchy. less its crabon

If i had to worry about shipping a wheelset out of the country i'd make doubly sure i got everything right.

I would argue he should still compensate for return shipping somehow. the reason for the return is an error on his part, not the OP's. I mean what happened here is functionally the same as ordering a white wheelset and getting green. Identical in function, but if I wanted white and got green, I would not expect having to pay anything more than the original price and the original shipping. I don't know why I would have to pay for shipping back when all I did was pick a product and give my money.

I think an easier course of action would have been to refund the apparent $40 margin he gives himself. Wouldn't be the exact product the OP wanted, but money talks, and the seller can just sweep this one under the rug and doesn't lose any money. I'm sure something like this could have been worked out, especially considering the distances involved.

I have to say, 4 spokes could be pretty significant... think the other way around. what if he wanted a nice set of 28 spoke wheels, and the seller sent him a 32? Or, from my experience (though I have given up on it), I wanted to find a gold 36 hold hub, but the ebay seller showed 32 hole...claimed they were 36, but wouldn't take a photo of them to prove it. I didn't end up buying it because of the customer service.

In the future, always try and contact the seller of online goods to get a personal response about the product if you are so concerned. It would greatly frustrate me if something completely different showed up and the seller knew about it, but you have to keep an open mind about it all. Know your ways around how to professionally deal with issues like this. Definitely contact your credit card and tell them what happened.

Let us know how it all unfolds. Especially if, for some reason you become satisfied with his service... I will say that, since you brought it up to the forums attention, a lot of people will be less likely to purchase from them, and definitely unlikely to recommend them in the future. Word of mouth spreads and negative feedback is a plague on small businesses. How he has handled the situation so far has been very poor, and again, thank you for bringing it up to our attention.

28Δ32>32Δ36

It doesn't matter if the wheels are better/worse/equal. there are plenty of reasons someone might want a specific drilling. fact is the dude sent him the wrong wheels without saying that's what was going to happen and was dismissive about it. Thanks for the warning OP, I'll not buy from that site.

yes we've been over this. i was stating that the fewer spokes you have, the larger difference 4 make.

best news i ordered a wheel set two weeks ago from this guy

he wont send me a tracking number, even two weeks later.

at this point, i'd rather have the wrong wheels

Lbs ftw.

I am said weight weenie road guy. On my SS, I ordered through spinlite cycling. I speced the rear wheel with:
Non-Drive - 1 cross, 14/17/14 Sapim Lasers, Alloy Sapim nipples
Drive-Side - 3 cross, 14/15/14 Sapim Race, Brass nipples

You know what I got? Exactly what I ordered.

I would be pissed like the OP. If I got say Sapim laser spokes over DT Champions then yeah I would have not cared... as its an actual upgrade. Extra spokes, when not needed are not an upgrade contrary to what the tool at BicycleWheels is saying.

EIther way, I won't buy from them. Consider this another potential customer lost (and I have looked at their products and I have spent about $6k this year on bike crap, mostly on the net).

FTFY

i

obligatory image to accompany forum post.

^ amazing.

omflol

Touche.

OP here. What you said. Why should I be out of pocket for shipping to get the refund? I'm keeping the wheels - probably woulda received an apology better than some cash discount gesture had it been made in a timely way.

Your call, in the end. I'm raging about the stupidity of the seller. Enjoy the wheels. I wish I had them.

OP here - yep. Think this way around too - I was for a looking for a time at getting the 28 hole rims. And spent some time deciding. And when I decided I wanted 32h, I looked for 32h rims. And found someone selling them so placed my order there.
But ultimately to me thats something that I will get over.
I just note they continue advertising these wheels on their site being out of stock. Some people care a lot about the difference between 28, 32, 36, so its irrelevant whether anyone else thinks 36h is stronger, heavier, better, sexier, does the dishes for you or tucks you in bed at night.

OP here. Banana guy has made it all good.

Bananas is not a guy.

Yep. They are sparkly.

Soz - was referring to the Banana gif.

i had this exact problem with the same guy