Bike not straight in Kinetic trainer
09-17-11 | 10:21 PM
#1
Thread Starter
Senior Member
Joined: Jul 2010
Posts: 1,541
Likes: 3
From: Victoria, Canada
Bikes: Cannondale t1, Koga-Miyata World Traveller
Bike not straight in Kinetic trainer
I purchased a Kinetic Rock and Roll trainer a couple of weeks ago. When I got it home and set it up, my bike didn't sit straight up in trainer. It leaned slightly to the right.
I emailed customer support and they suggested I center the bike on the roller. Did it, but the bike still leaned right. Customer support hinted that they would exchange it, but by then the box and styrofoam was in the trash.
Solved the lean by putting a 3/4 inch board under the right leg of the trainer.
Would you just live with the board under the leg, or would you go through the hassle of mailing the trainer back to Kinetic?
I may try to exchange it through the LBS I purchased it from.
What would you do?
I emailed customer support and they suggested I center the bike on the roller. Did it, but the bike still leaned right. Customer support hinted that they would exchange it, but by then the box and styrofoam was in the trash.
Solved the lean by putting a 3/4 inch board under the right leg of the trainer.
Would you just live with the board under the leg, or would you go through the hassle of mailing the trainer back to Kinetic?
I may try to exchange it through the LBS I purchased it from.
What would you do?
09-17-11 | 11:00 PM
#2
Senior Member
Joined: Sep 2009
Posts: 2,067
Likes: 73
From: USA
Bikes: 84 Pinarello Trevisio, 86 Guerciotti SLX, 96 Specialized Stumpjumper, 2010 Surly Cross Check, 88 Centurion Prestige, 73 Raleigh Sports, GT Force, Bridgestone MB4
I have a Kinetic, my bike sits straight.
09-18-11 | 03:38 PM
#4
Senior Member
Joined: Jul 2006
Posts: 6,930
Likes: 5
From: Toronto (again) Ontario, Canada
Bikes: Old Bike: 1975 Raleigh Delta, New Bike: 2004 Norco Bushpilot
I purchased a Kinetic Rock and Roll trainer a couple of weeks ago. When I got it home and set it up, my bike didn't sit straight up in trainer. It leaned slightly to the right.
I emailed customer support and they suggested I center the bike on the roller. Did it, but the bike still leaned right. Customer support hinted that they would exchange it, but by then the box and styrofoam was in the trash.
Solved the lean by putting a 3/4 inch board under the right leg of the trainer.
Would you just live with the board under the leg, or would you go through the hassle of mailing the trainer back to Kinetic?
I may try to exchange it through the LBS I purchased it from.
What would you do?
I emailed customer support and they suggested I center the bike on the roller. Did it, but the bike still leaned right. Customer support hinted that they would exchange it, but by then the box and styrofoam was in the trash.
Solved the lean by putting a 3/4 inch board under the right leg of the trainer.
Would you just live with the board under the leg, or would you go through the hassle of mailing the trainer back to Kinetic?
I may try to exchange it through the LBS I purchased it from.
What would you do?
09-18-11 | 09:13 PM
#5
Senior Member
Joined: Jun 2008
Posts: 749
Likes: 1
From: Northern Virginia
Bikes: Specialized Crux Elite X1, Specialized Roubaix SL4 Expert, Specialized Crux Disc
If purchased at the LBS, I'd take it back. Let them sort it out!
__________________
Gary F.
2019 Specialized Crux Elite X1
2015 Specialized Roubaix SL4 Expert
My bike page: https://www.gwfweb.com/bicycles
Build a bike stand! https://www.gwfweb.com/bicycles/stands.html
Gary F.
2019 Specialized Crux Elite X1
2015 Specialized Roubaix SL4 Expert
My bike page: https://www.gwfweb.com/bicycles
Build a bike stand! https://www.gwfweb.com/bicycles/stands.html
