SpeshulEd 

Things happen. It's frustrating, but I'm sure the seller (hopefully they're a decent company) will make it right.

Rowan

+1.

The guy is so upset, he is babbling with this posts!!

TheManShow

My fustration with this problem is a little common sense was not excercised. I use to work in shipping & receiving in a book store, defense contractors, clothing manufacturer & catalogue wear-house.

So I know how to pack stuff, and also that the people who pick it up and deliver it have no investment in each package.

Honeslty I think the staff of this mail order bicycle parts company need to be reeducated in how to pack items that are valuable. Plus their goal should be to pack every item like valuable merchandise so that it has the best chance of reaching it destination undamaged.

Maybe my expectations as a customer are too high. Those expectations are receiving items ordered as described in discription, items arriving in brand new condition if discribed as new, and last item arriving undamaged.

BTW I deid hear from the seller this am, go a soory we goofed not, and a promise of FREE SHIPPING on my next order.

Still on the hunt for someones head.

GP

Will that make it more of a killer deal?

TheManShow

Killer deal is a slag term my generation used long beofre many people alive today were born. Was was, turn out to be not, turn in to a big screw up, and I will not get over it quick.

I have a very long memory, somethimes that is good, sometime it is not but it is my personality. I jst don't walk away from good or bad situation without some memories.

Don't try and figure me out, you have not walking in my shoe, down the pat I traveled in my life. Unless you walked beside me that journy you can not understand.

GP

I'm losing sleep about this as we speak.

TheManShow

Double Derby treatment might help.

GP

No idea what that means.

TheManShow

Well I will left you work on the problem with your smart mind.

wrldtraveller

well, as a former courier driver under UPS, they do have a system where any damaged packages are not to be delivered until properly inspected/ the box properly taped and sealed. Also, normally the courier will attempt to ring the doorbell and deliver the package if needed. if no one is home, the package is usually left in a discreet place and a notice will be pasted on the door.

The driver is also responsible for making notes informing UPS computer services that the said package is damaged, and inform the customer that the damage is noted. The customer do have the right to refuse said package if it is damaged and UPS driver are required to take the package back to headquarters to be remedied/returned back to shipper.

Unfortunately there are cases where drivers are not careful and careless with packages.

I left UPS because I returned back to school for studies. but I truly enjoyed working for UPS, and many of my customers were very pleased with my work.

I am sorry for your negative experience and hope that in the future, it will be better.

W

scott967

My understanding is that per UCC seller is the shipper unless there is a clause in the bill of sale that goods are FOB Origin or words to that effect. The seller as shipper contracts with a carrier (common carrier) for transportation of goods to the buyer/recipient. IANAL and all that, but if I receive a parcel delivery from a common carrier in a "drop and run" situation that shows obvious signs of damage, I would not open it at all, but take it to the common carrier and refuse it.

scott s.
.

Juan Foote

It been years, but when I worked there (UPS contractor at the airport) the package had to be delivered regardless of damage caused in transit. It was up to the receiver to file the appropriate claim for damage.
It's part of the business that things are going to get damaged. The best advice I can give anyone shipping a fragile item is to pack it for bear and darned sure don't mark it. It's like a challenge with some of those guys to see what leaks out.....

TheManShow

Well I just learned something about how UPS operates, and that is apprieciated. But let say as I said before most of the blame goes on the shippers staff who did not pack a simple item to be protected from damage for a cross country journey.

IMHO many people working today are not working to earn a check, they are at work to collect a check. Does not matter if it is a wally world employee, LBS employee, or medical office staff. Many are now willing to put out a dollars effort for a dollars pay.

As I said I worked in shipping & receiving years ago. If an item was damaged in transit & returned the first thing was to find out who wrapped it. People I work for had high standards, and if you were not willing to meet those standard you were on the street looking for your next job. Back then if someone you work for got a call from a potentail employeer, they could say I fired that person. Giving truthful information. Today all an employeer can do is verify dates of employment, position held, and rate of pay. They can not even asnswer if the person is eledgeable to be rehired.

2015 is not how it was in the good old day were most people too pride in the job they did, showed up to work on time, put out a dollars effort, for a dollar pay.

I am not sure when this system that was started crumbing, but it sure needs fixing. Thank goodness the Military still has some units with high standards. Where special color berets are earned, tridents are earned, jump wings are earned, ranger patches are earned, the designagtion PJ is earned.

So I still see some hope.

shelbyfv

What's the world coming to? Some folks can't even be bothered to learn spelling and grammar. Slackers!!

Alia

himespau 

It is frustrating that the UPS guys hear drop the package off outside the door and only hit the doorbell as they're full speed heading back to their truck. I know they have a schedule to keep, but by the time I make it to the door, even when I'm in the next room, they're gunning their truck and are off. I'd like to look at the box and sign for it, but they don't do that these days (and I live at a major UPS hub).

f4rrest

If you didn't receive what you paid for undamaged, initiate a "chargeback" with your credit card company.

In a chargeback situation, the seller will jump through hoops to make you happy, because if their chargeback rate exceeds 1% of their annual transactions, they risk heavy penalties from the card companies... in addition to the full refund.

TheManShow

That makes the entire credit card dispute process even sweeter, but honesly I expect the item to be in the seller pocession Monday. Buy Wednesday I will be on the phone asking about my credit.

I am not some easy going individual who rolls over like a puppy. My personalty is that I can not understand how something so simple as packing an item for shipment properly could be handled with such a cavalier attatude of rthrow the item in a box improperly packed and apprently expecting some guardian angel to watch over it.

jgadamski

a properly packed frame set would be supported with sufficient packaging to prevent it from moving within the package, and prevent the possibility of crushed content.
UPS has been doing their work for over a century. UPS has a standard for integrity of packaging, knowing that they will be blamed for everything. Go on the UPS website and look up their packaging guidelines. I promise you that most shippers don't until they eat a few damage claims.
I don't work for UPS. I am a shipper, and have had over 30 years experience with UPS. In the past, their 'belt' and their accelerated work pace led to damage. Processes have improved considerably from the past. But a shipper still has to do their part. Were I to ship a frame, I would construct cardboard 'cradle' supports that kept the frame centered in the box, and prevented crushing. It would take time and money and a bit of trial and error to find the correct packaging. Not everybody is willing to do that. It may well be this shipper calculates a level of damage claims is preferable to actually paying for good packing.

TheManShow

I actually called the shipper & from what I gather the item came to them from their source in a container of items in the overseas shipping container. The guy I spoke with said most of the time these containers are packed so tight nothing moves. Apprently he went on a mission and discovered that apprently their source did not pack the individual frame set very well.

I will agree with that as mine arrived trashed. But because I do not understand why things can get done right the second time, when they should have got done right the first time I will not take that excuse.

In year 2015 most shipping department have access to all sort of wonderful packaging material. Bubble warp by the sheet, bubble wrap bags, styrofoam peanuts, all sorts of cushion materials, reinforce packing tape, and many item we did not have 40 plus years ago when I worked as a shipping clerk.

All we has for the most part was boxes of different thicknesses, plastic bags, newspaper, and if we need shredded newpapers we ripped it ourselves. But I do not recall many item being returned because they arrived damaged.

Recall when I use to order photographic equiptment that was made in Japan. Every lens, camera body or accessory was in a plastic bag, that was inside two piece of molded syrofoam blocks that fit the item so well. Then each item was package in a fancy box with instruction, and warranty card. Apple computer must have learned from the Japanese how to pack their offerings, as they stuff is pack to go to war, and it arrives undamaged.

jgadamski

So the source of your ire shifted from UPS to the vendors supplier, and an apparent global lack of concern regarding product packaging compared with times past.
Want to 'out' your supplier and the vendor, rather than just generalities? If I owned a business, a little bad press might very well 'light a fire'. Even if they resolved your complaint, that you had one is an issue. Or do you just prefer to grumble to us, who can do no good?

TheManShow

I honestly do not think the supplier needs be outed until I have my refund. Will I ever buy from thm again, that remains to be seen. There is an epidemic of people who don't give a rats about doing a great job, customer service, customer satisfaction. They show up at work to collect a check.

We in many cases as consumers are guilty of giving our moneyover & over again for goods, service, meals, and healthcare to marginal provider.

Are money is not marginal it is real dollars & cents. As consumers need to goes as high on the chain of command, if wrongs are not righted. When a situation is not resolved to my satisfaction I tell everyone who did the bad deed.

If some one is a great person to do business with or a great company to do business with I tell everyone so.

jgadamski

Just a thought, it may be germane, or not.
As the holy grail of immediate gratification, global sourcing and the lowest possible price define consumer goods in the US and industrialized nations, the local jobber or shop competes with this uneven playing field, and the main benefit they offer is knowledge and service. The company I work for is the US distributor for a product that is also sold on the internet from distributors who buy bulk at a much greater discount and then compete with we who offer product knowledge, warranty service,etc. We are often asked by internet customers to provide factory/customer service for their purchases.
Ever consider next time you have a purchase to consider running it past your Local Bike Shop and see if they can provide your next frame or whatever? My guess is they stand a much better chance of meeting your needs, even if it might cost a little more.

TheManShow

So the story has ended as this am a few minutes ago I get an e-mail, it says my item was received, a full credit card credit has been processed. The dollar amount is correct, and now I will checking the credit is applied to my CC.

There was no story book ending as I am back looking for a frame & fork, as the supplier has sold out of my size.

Phil_gretz

So, end the suspense and tell what the frame was, and who was the vendor.

Also, any photos of the frame's condition on arrival?

This would be helpful for others...