Anyone have nashbar substitute your 2 day air order with ground? I've heard of them doing this to other people and really ****ing things up. It just happened to me, too, and I picked 2 day air cause I need it fast... Fedex estimates 3 days, so it should be OK. If it takes more, though, I may be screwed. Anyone else find this a really dirty business tactic?

yes....and when I called to complain the lady was rude to me....haven't done business with them since..

- i've had part of a two-day order canceled, then the remainder of the order shipped two day as well...

- if one of my orders had the shipping changed, i'd dispute the shipping charge (IOW, would call Nashbar, tell 'em i'd want credit for the diff - one can always dispute any spurious over charge w/the CC company - however getting into a dispute with your CC company is a horse of a different color...)

I couldn't believe the cavalier attitude of these aholes. I have ordered hundreds of dollars of stuff from them, and suddenly I had a non existent account when I went to order on the net. I called customer service, and they claimed that I had never been a customer. I told them that I had not only been a long term customer, but that I had ordered through my account as recently as a couple of months ago. They said they would look into it and get back to me. This was two years ago - I have never heard from them, and they have never heard from me again. They had an item that I could find no where else, and it was on sale. I still refused to order in that the only way we can defeat these derelicts is voting with our dollars.

https://www.bikeforums.net/road-cycling/269772-watch-out-when-ordering-performance.html

https://www.bikeforums.net/road-cycling/272809-bad-performance-com-now-what.html

I wish I had the e-mail address of the President of Nashbar/Performance; because I'd really like to be their customer.

Unfortunately their customer service is so very poor that I won't shop from either of them.

it gets even better when you live in canada... i guess there's a first and LAST time for everything...

Quote:

Originally Posted by ElJamoquio

I wish I had the e-mail address of the President of Nashbar/Performance; because I'd really like to be their customer.

Unfortunately their customer service is so very poor that I won't shop from either of them.

Take a look at the most recent annual reports, they list the names of corporate officers.
Shouldn't be too hard to reach their e-mail, try the usual address conventions

https://www.secretary.state.nc.us/cor...temId=4708369#

Here are a few links for nashbar...

https://www1.sos.state.oh.us/reports/...&Din=B716_2158

https://www1.sos.state.oh.us/reports/...n=200021500500

https://www1.sos.state.oh.us/reports/...n=200624103324

pricepoint isn't much better. I ordered a bike rack from them for my apt. it came resealed and the hangers were missing. I called them to let them know and the guy said he'd have to have a manager call me back. 4 days later he called. I had already ordered the hangers directly from the manufacturer (only $15) and I will never order from them again. Guess I'll h ave to keep an eye on Nashbar too. so far I've only ordered a couple things from them but I didn't have a problem.

Customer service at Nashbar is a joke, none of them know anything about bicycles and everything in their telephone manner signals the "I-barely-care-about-this-job" attitude. I'm sort of surprised they haven't outsourced it to India by now, I'm sure they are thinking about it.

cust. service from india would be infinitely better than the bitter old hag I spoke to....

Ah NB....
Clothing the great unwashed on a bike.

Stay away....far away.