Go Back  Bike Forums > Bike Forums > Singlespeed & Fixed Gear
Reload this Page >

Wabi customer service

Notices
Singlespeed & Fixed Gear "I still feel that variable gears are only for people over forty-five. Isn't it better to triumph by the strength of your muscles than by the artifice of a derailer? We are getting soft...As for me, give me a fixed gear!"-- Henri Desgrange (31 January 1865 - 16 August 1940)

Wabi customer service

Old 02-20-19, 08:57 AM
  #1  
PeopleAreIdiots
Senior Member
Thread Starter
 
Join Date: Apr 2018
Location: Chicago
Posts: 224

Bikes: Disc Brake Wabi Special, GT Pulse, Fuji Track Beater

Mentioned: 4 Post(s)
Tagged: 0 Thread(s)
Quoted: 86 Post(s)
Liked 34 Times in 16 Posts
Wabi customer service

Anybody have the inside scoop on what's going on at wabi lately?

I notice they took the customer service IM chat feature off their website. Ive been trying to reach them for a week via email and haven't heard back. Makes me wonder if somethings up at wabi.
PeopleAreIdiots is offline  
Old 02-20-19, 12:18 PM
  #2  
mouse
dumb
 
Join Date: Aug 2009
Location: Tucson
Posts: 355
Mentioned: 14 Post(s)
Tagged: 0 Thread(s)
Quoted: 174 Post(s)
Likes: 0
Liked 2 Times in 2 Posts
Originally Posted by PeopleAreIdiots View Post
Anybody have the inside scoop on what's going on at wabi lately?

I notice they took the customer service IM chat feature off their website. Ive been trying to reach them for a week via email and haven't heard back. Makes me wonder if somethings up at wabi.
IM chat still appears to be up for me?
mouse is offline  
Old 02-20-19, 12:58 PM
  #3  
rms13
Senior Member
 
Join Date: Apr 2013
Location: SoCal
Posts: 6,517
Mentioned: 6 Post(s)
Tagged: 0 Thread(s)
Quoted: 276 Post(s)
Likes: 0
Liked 4 Times in 1 Post
The original owner sold the company a while ago to new ownership. From what I've heard on various forums the customer service and quality has dropped since change in ownership. But I haven't dealt with them directly just read other people's complaints
rms13 is offline  
Old 02-20-19, 01:17 PM
  #4  
nripin
Senior Member
 
Join Date: Nov 2011
Posts: 72
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 5 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
support

i message them on facebook and get good response.
nripin is offline  
Old 02-20-19, 01:18 PM
  #5  
nripin
Senior Member
 
Join Date: Nov 2011
Posts: 72
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 5 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by rms13 View Post
The original owner sold the company a while ago to new ownership. From what I've heard on various forums the customer service and quality has dropped since change in ownership. But I haven't dealt with them directly just read other people's complaints
richard snook do still step in when the customer service guys are clueless, he he
nripin is offline  
Old 02-20-19, 01:56 PM
  #6  
rms13
Senior Member
 
Join Date: Apr 2013
Location: SoCal
Posts: 6,517
Mentioned: 6 Post(s)
Tagged: 0 Thread(s)
Quoted: 276 Post(s)
Likes: 0
Liked 4 Times in 1 Post
Originally Posted by nripin View Post
richard snook do still step in when the customer service guys are clueless, he he
Probably better luck messaging Zach Gallardo on his Youtube page since he is now the paid schill for Wabi
rms13 is offline  
Old 02-20-19, 03:35 PM
  #7  
drlogik 
Senior Member
 
drlogik's Avatar
 
Join Date: Mar 2016
Location: North Carolina
Posts: 1,218

Bikes: '87-ish Pinarello Montello; '89 Nishiki Ariel; '85 Raleigh Wyoming, '16 Wabi Special, '16 Wabi Classic, '14 Kona Cinder Cone

Mentioned: 5 Post(s)
Tagged: 0 Thread(s)
Quoted: 455 Post(s)
Liked 81 Times in 59 Posts
I've had good response from the new owners, but the last time I talked with them was well over a year ago. I would try to call them. Richard was especially good though and yes, I think he still consults if they have questions. I used to work with him many many years ago in a shop in Charlotte. Good guy.
drlogik is offline  
Old 02-20-19, 03:45 PM
  #8  
seau grateau
Senior Member
 
seau grateau's Avatar
 
Join Date: Sep 2009
Location: PHL
Posts: 9,914

Bikes: Litespeed Catalyst, IRO Rob Roy, All City Big Block

Mentioned: 19 Post(s)
Tagged: 0 Thread(s)
Quoted: 1320 Post(s)
Liked 326 Times in 155 Posts
Originally Posted by rms13 View Post
Probably better luck messaging Zach Gallardo on his Youtube page since he is now the paid schill for Wabi
Lol, true. That channel is basically one long Wabi commercial now.
seau grateau is offline  
Old 02-20-19, 09:24 PM
  #9  
Bigpond
Senior Member
 
Join Date: Feb 2019
Posts: 53
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 12 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by seau grateau View Post
Lol, true. That channel is basically one long Wabi commercial now.
Seems like he's moved back in to his mom's house and yt is his only job. Maybe Wabi is his ticket to freedom.

re:wabi
Calling them is your best bet. I've chatted with them several times and have never felt confident they had a clue wtf they were doing. The Richard designed frames are good though.

I think they really missed the boat in marketing the Thunder though, which could have been massive for them. It can take huge tires, has Canti's, rack and fender mounts and double bottle cages. It's like a surly wet dream.
Bigpond is offline  
Old 02-20-19, 09:33 PM
  #10  
seau grateau
Senior Member
 
seau grateau's Avatar
 
Join Date: Sep 2009
Location: PHL
Posts: 9,914

Bikes: Litespeed Catalyst, IRO Rob Roy, All City Big Block

Mentioned: 19 Post(s)
Tagged: 0 Thread(s)
Quoted: 1320 Post(s)
Liked 326 Times in 155 Posts
Originally Posted by Bigpond View Post
Seems like he's moved back in to his mom's house and yt is his only job. Maybe Wabi is his ticket to freedom.
Yeah, I mean good for him snagging a sponsorship deal. Hustle hustle and all that.
seau grateau is offline  
Old 02-21-19, 07:24 AM
  #11  
Bigpond
Senior Member
 
Join Date: Feb 2019
Posts: 53
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 12 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
To his credit, he has given plenty of time to other bike brands despite his relationship with wabi.
Bigpond is offline  
Old 02-21-19, 12:03 PM
  #12  
PeopleAreIdiots
Senior Member
Thread Starter
 
Join Date: Apr 2018
Location: Chicago
Posts: 224

Bikes: Disc Brake Wabi Special, GT Pulse, Fuji Track Beater

Mentioned: 4 Post(s)
Tagged: 0 Thread(s)
Quoted: 86 Post(s)
Liked 34 Times in 16 Posts
Yeah so I just talked to Curtis at Wabi yesterday. Apparently they are just really swamped right now. Makes sense I guess with the shipments of new 2019 specials and stuff, probably a lot of back orders to fill.

Anyway false alarm.

(and about Zach, lay off the dude. I dont always agree with 100% of his content but its nice to have some fixed gear specific cycling content on youtube. Besides hes always been all gushy about wabi, even before they sponsored him if I recall.)
PeopleAreIdiots is offline  
Old 02-21-19, 03:58 PM
  #13  
rms13
Senior Member
 
Join Date: Apr 2013
Location: SoCal
Posts: 6,517
Mentioned: 6 Post(s)
Tagged: 0 Thread(s)
Quoted: 276 Post(s)
Likes: 0
Liked 4 Times in 1 Post
Originally Posted by PeopleAreIdiots View Post
Yeah so I just talked to Curtis at Wabi yesterday. Apparently they are just really swamped right now. Makes sense I guess with the shipments of new 2019 specials and stuff, probably a lot of back orders to fill.

Anyway false alarm.

(and about Zach, lay off the dude. I dont always agree with 100% of his content but its nice to have some fixed gear specific cycling content on youtube. Besides hes always been all gushy about wabi, even before they sponsored him if I recall.)
Yes, I was kind of kidding. From what I can tell he owned his Nature Boy but all of the other bikes he reviews were loaned to him by the companies so he could review them including the Wabi. I assume they let him keep that one for free as part of their deal. He is up front that he is paid by Wabi and he still reviews other stuff and seems to give an honest opinion. The fixie life has definitely declined greatly in popularity and he's one of the few people on youtube that is doing his part to keep it alive
rms13 is offline  
Old 02-21-19, 07:24 PM
  #14  
Dougbloch 
Senior Member
 
Join Date: Jan 2016
Location: Alameda, California, USA
Posts: 493
Mentioned: 5 Post(s)
Tagged: 0 Thread(s)
Quoted: 133 Post(s)
Liked 4 Times in 2 Posts
I have been amazed by Curtis and the whole team at Wabi. Their customer service exceeds any company I've dealt with in any industry except maybe Brunswick bowling.
Dougbloch is offline  
Old 02-22-19, 08:48 PM
  #15  
PeopleAreIdiots
Senior Member
Thread Starter
 
Join Date: Apr 2018
Location: Chicago
Posts: 224

Bikes: Disc Brake Wabi Special, GT Pulse, Fuji Track Beater

Mentioned: 4 Post(s)
Tagged: 0 Thread(s)
Quoted: 86 Post(s)
Liked 34 Times in 16 Posts
Seems I may have been mistaken about their chat feature too...

I was just on their site a second ago and it was up.

My experience with wabi customer service has always been awesome so I'm glad nothing fishy is going on.
PeopleAreIdiots is offline  
Old 05-11-19, 01:29 AM
  #16  
Onfixiate
ABQ
 
Join Date: Nov 2007
Posts: 164
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 8 Post(s)
Liked 4 Times in 4 Posts
Something changed at Wabi. They've moved ops to Aurora, CO. Are the same people involved who bought the company from Richard, or is this new ownership again? Guess the Tulsa thing didn't work out?
Onfixiate is offline  
Old 05-11-19, 12:09 PM
  #17  
ryan_rides
Senior Member
 
ryan_rides's Avatar
 
Join Date: Jan 2018
Location: South Florida
Posts: 267

Bikes: 2018 Aventon Cordoba 2021 Specialized Allez

Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 140 Post(s)
Liked 27 Times in 21 Posts
Originally Posted by rms13 View Post
Probably better luck messaging Zach Gallardo on his Youtube page since he is now the paid schill for Wabi
That's what I was gonna' say.
ryan_rides is offline  
Old 05-11-19, 06:48 PM
  #18  
TimothyH
- Soli Deo Gloria -
 
Join Date: Aug 2015
Location: Northwest Georgia
Posts: 14,783

Bikes: 2018 Rodriguez Custom Fixed Gear, 2017 Niner RLT 9 RDO, 2015 Bianchi Pista, 2002 Fuji Robaix

Mentioned: 235 Post(s)
Tagged: 0 Thread(s)
Quoted: 6834 Post(s)
Liked 691 Times in 439 Posts
Walmart bought Wabi.


-Tim-
TimothyH is offline  
Old 01-02-20, 07:24 AM
  #19  
nripin
Senior Member
 
Join Date: Nov 2011
Posts: 72
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 5 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by TimothyH View Post
Walmart bought Wabi.


-Tim-
U kidding right?
nripin is offline  
Related Topics
Thread
Thread Starter
Forum
Replies
Last Post
workingthrewit
Manufacturer, Retailer, Survey and Consumer Feedback
13
03-10-18 02:13 PM
Charlie Whiskey
Bicycle Mechanics
3
10-14-15 06:15 PM
Monstermash
General Cycling Discussion
4
08-13-14 07:39 PM
lungimsam
General Cycling Discussion
1
10-21-12 07:52 PM
amdoo
Commuting
1
10-24-11 09:36 PM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service - Do Not Sell My Personal Information -

Copyright 2021 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.