^^^

I would imagine you have enough spare parts and bikes lying around that a long-distance warranty issue will not immobilize you.

I agree-with online bikes it's a pretty sure bet you won't have a problem. Bike parts are pretty good these days. But if you are a one-bike-only kind of guy, you could potentially spend weeks off the bike if you have to send stuff out for warranty. I couldn't do it-too big of an endorphine addict. I'd have to take luge lessons.

And I was going to say at least he's not disingenuous.

BD threads provide the entertainment sadly lacking since the disappearance of Ryanf.

who?

Agreed. When a week or two go by without a BD thread, I start to go into withdrawals.

Last week it was snowing but I had told a CL guy I would pick up a frame from him so what did I do? I got my back, a bungee cord and a trash bag, rode across the city, picked up the frame and rode with it on my back ice snow and all.

me too!

Corporations are not people. They are legal entities run by people for the sole purpose of enriching the companies share holders. The only time you will hear corporations being referred to anything but an "it", is when one is trying to elicit sympathy for the corporation.

What's the CEO of a company? The first person to answer to the shareholders.

wussy.

Correct.

The answer to the shareholders part used to be correct. Now they answer to their pals on the Board of Directors (that's the Board they appointed). Because shareholders wouldn't approve $100 million Golden Parachutes for aholes who just destroyed half the company's stock equity through their mismanagement.

[1]The question was "Does your warranty compare to Trek?"

[2]Your answer was "YES"

[3]Here is the Motobecane Warranty in it's entirety:

warrantybig.gif

It states that even if there's a defect in a carbon frame, the customer still pays.
It states that it does not cover carbon parts.


[4]The Trek warranty is "LIFETIME" on the frame (except for one). Whatever material. And they have an extensive dealer network with which to administer it. And if you ride lots and lots, you can bolster the warranty with this product.

If there's a defect in any material frame, the customer pays nothing.
It covers carbon parts.

With regard to the obvious differences in warranties, how is "YES" exactly correct?

So anytime someone has a warranty, you have covered their out-of-pocket labor expenses created by having to deal with a non-local entity? That's not what your warranty says it will do. If you are handing out refunds anytime someone incurs a LBS labor charge that involves warranty work, I'd certainly brag about it in the warranty.

???

I agree completely. But that is not the issue at hand.

the question was 'does it compare?'
the answer is yes

and I would say it some ways its better and some ways not
but the answer of yes is completely correct - it compares; just about any warranty does
reader needs to compare details

maybe you are thinking it is a different question


I never said I cover out of pocket expenses on non-local repairs
where do you come up with this stuff?
we do LABOR for free on warranties - always have
even if it is a a bike we sold 20 years ago; from say Trek or Panasonic or Univega
if there is a defect - we do the LABOR for free
Trek warranty [like most others] clearly says LABOR is not covered
but we do it - as I understood that you said you did too

Now, the question of Carbon
read the all the warranties you like; Trek would be a nice place to start
CF gets special consideration; why? I think you know why.
Claims on CF far exceed metal -- most are due to impacts; but as the Trewk warranty points out; who knows what caused a cracked CF item - not easy to tell like with metal.

Claims of defects on Trek CF frames far exceed claims on AL or Steel - check with your rep or the corp office - percentage of claims on CF is off the charts compared with metal.
By the way, I am not saying number of actual defects; I am saying claims.

Let's say a JRL actually had a front impact. On a metal frame you can see the well-known bend in DT right behind HT AND you know what happened. On CF you might find a crack; but why? OMG - is that a defect? read the Trek warranty closely to get an idea to the answer.

luckily -- our defects and other high-end bike companies [besides one that I will not mention] are so low that it is easy to cover the cost. That is part of why Motobecane covers ALL components for life instead of 1 or 3 or 5 years.

Yeah, I didn't really want to get into the BoD area, but you did succinctfully enough.

Oh yeah.... well, my Dad can beat up your Dad!

Ryanf was more entertaining.

I really don't understand why there isn't a sticky for Bikes Direct. It seems to gather so many threads whether it's a complaint, question, or whatever. Just stick them all in one thread and let people sort it out. Endless threads about this company it seems.

God Save The Queen.

Whatever dude, I've got one of your passports! Careful or I'll come over there and nationalise your healthcare.

+1

That's what I've been saying all along!

I don't recall seeing any 'Which is best: Campy or Shimano?' threads lately. Someone should start one of those and we can sticky that too.

That was a pretty quick response from a guy who says his business is growing faster than he can keep up with it.

In that case, by your logic, my 20 year old car compares to the Ferrari Enzo.

How about here?

You said it, not me.

We? Who is we? Bikesdirect? Bikesdirect sold Trek 20 years ago?

I'm sure you do the labor of repairing the frame for free. But what about the charges incurred by your customer at the LBS for disassembly, reassembly, and shipping? We cover it, and then you stated in response:

"I have done that on all warranty claims since 1977".

But you also said: "I never said I cover out of pocket expenses on non-local repairs".

Do you or do you not reimburse your customers for the cost they incur in the disassembly, reassembly and boxing of their Motobecane warranty frame at their LBS?


<snip>

Blah, blah......

Trek covers it. Especially frames.

You don't. You make customers cover your warranty costs. Even if it was defective to begin with!

Compare that.

Except carbon, right?

As the CEO of a huge(by your own definition) bicycle company, have you ever considered how much it costs you in lost R&D time and possible sales revenues to answer all these posts?

This is entertainment for me
Some people like to watch football, some like to go blowing, some like to do woodworking

I like to read rants on bike forums - it's fun

if it were warmer; I would also like to ride, go for a swim, or walk on the beach
but it's cold
please rave on

Just wait until after my knee scope.

aren't you in Texas?

So entertaining you couldn't even answer the questions.

botto: it is 55 degrees in Houston right now. Too cold for Mike to ride!